Exam 4: Negotiation and the Management of Conflict

If a resource conflict arises between two high-priority projects, precedence is typically given to the project with the __________.

Negotiating to a __________ solution is the key to conflict resolution in project management.

The process through which two or more parties seek an acceptable rate of exchange for items they own or control is called __________.

Describe the type of relations that generally exist between the organization carrying out the project and a subcontractor working on the project.

The need to manage technical interfaces and to correct incompatibilities is likely to create technical conflicts during the __________ phase of the project lifecycle.

Which of the following is NOT included in the authors' four part agreement for partnering?

The __________ approach to negotiation aims to achieve a win-win result.

Toward the end of the project lifecycle, Thamhain et al say that conflict intensity is the greatest with respect to __________.

When dealing with conflict between parties, it is recommended that one __________ in order to avoid the conflict becoming interpersonal.

List and describe the three basic causes for change in projects.

During the early program phases of the project lifecycle, Thamhain et al say that conflict intensity is the greatest with respect to __________.

According to the authors; which of the entities below is NOT a party to the chartering process?

Identify the category of conflict that is NOT included in the categories used by Thamhain and Wilemon in their study of project conflict.

During project build-up, if a strong matrix organizational form is used, the project manager seeks a commitment of __________ from the functional departments.

According to the authors, the nature of negotiation as it applies to project management is the realization that few of the conflicts arising in projects have to do with __________.

The __________ approach to negotiation states immediate wants on the assumption that the environment is static.

__________ problems are comparatively rare during project phaseout because most have been solved or bypassed earlier.

__________ refers to communications across lines of equivalent authority.

A party to a conflict will usually be satisfied when the level of frustration has been __________.

A(n)__________ is simply a written agreement between the PM, senior management, and the functional managers who are committing resources and/or people to the project.