Exam 4: Negotiation and the Management of Conflict

__________ refers to the modifications to the project plan. In many cases, the projects get larger.

Describe the four points of principled negotiation described by Fisher and Ury.

__________ is a method of transforming contractual relationships into a cohesive, cooperative project team with a single set of goals and established procedures for resolving disputes in a timely and effective manner.

__________ is the process which begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his.

Personality conflicts during project phase-out are often caused by __________.

Which one of the following choices was NOT identified by the authors as one of the reasons why organizations enter into partnership arrangements with each other?

One requirement for the conflict/resolution methods described is that they must allow the conflict to be settled without __________ to the project's objectives.

The authors mention three situations where the highest level of negotiating skill is required by the project manager. Which of the following is NOT one of them?

During project formation, the organizational structure selected will have a major impact on the ways in which conflicts are handled. Lack of clarity about the relative power/influence/authority of the PM and the functional managers is a major component of all conflicts involving __________.

Most of the conflicts that involve the organization and outsiders have to do with __________.

Describe the multistep process for building partnered projects.

Conflicts within the organization typically differ from conflicts with outsiders in one important way. As far as the organization is concerned, these conflicts are __________.

During project build-up, the project should move from a general concept to __________.

According to the authors, the favored technique for resolving conflict is __________.

The boundaries between departments or functions represent __________.

The general objective of a __________ solution to conflict is to find a solution such that no party can be made better off without making another party worse off by the same amount or more.

Partnering is an attempt to __________ the risk associated with sub-contracting.

Which of the following is NOT one of the four points of principled negotiation?

Identify three basic causes for change in projects.

Identify the three fundamental categories of conflict that occur during a project's lifecycle.