Exam 9: Personnel Policies and Programs in the Workplace

Human resources is required to provide education on violence prevention and management, which is tracked by the state board of health and The Joint Commission.Which of the following would the nurse expect to find in an education program required by state and federal health care regulatory agencies about violence prevention in the workplace?

What are some tools available for the nurse manager to use for conflict resolution? (Select all that apply.)

What step in the employment process may have been omitted when the staff appears to be nervous and overly cautious around a new nurse manager?

The AACN has addressed the issue of horizontal violence in the workplace and made recommendations for actions by the nurse manager.Which of the following are recommendations for action by the AACN against workplace horizontal violence?

First-level managers are responsible for the day-to-day activities of the unit.Which activity would the nurse expect to see only from a first-level manager?

Middle-level managers are responsible for planning for changes of the unit.What activity would the nurse expect to see only from a middle-level manager?

In an escalating situation, the nurse should observe certain rules to protect herself from violence.Which of the following are good rules to keep in mind if one is ever in a violent situation? (Select all that apply.)

After reporting a nurse with a substance abuse problem to the State Board of Nursing (SBON), the next step that will most likely occur is

Which of the following is a risk factor for hospital workplace violence?

Most organizations provide assistance to employees with problems that can affect their work performance.They provide assistance with issues ranging from financial issues to personal relationship issues.Which of the following best describes these programs?

The management process consists of six functions: planning, staffing, organizing, directing, controlling, and decision making.What might be seen in the decision-making process?

A male nurse is working with female nurses on a unit.One of the female nurses is overheard talking about how cute the male nurse is.The nurse overhearing this comment should be expected to do which of the following?

Universal strategies to use in the presence of escalation of a potential violent situation include which of the following?

A nurse is confronted by a visitor and is threatened to be hurt when she gets to her car.What action is best for the nurse to take to protect herself?

There are three levels of management in nursing.Which action by the nurse would indicate the nurse is a first-line nurse manager?

Employees who are dependent on drugs or alcohol will exhibit signs that should not be ignored by the nurse manager and colleagues.Which of the following signs would alert the nurse manager that the employee may have a dependency problem?

The nurse manager receives a telephone call from an RN saying she will be late because of traffic due to an accident.The charge nurse needs to make arrangements for the care of that nurse's team of patients until her arrival.What is the best action to take to ensure the management of those patients until the RN arrives?

Workplace violence can be initiated by an employee in the workplace as well as by patients or family members.Which of the following would be cause for concern when observed in an employee?

There are three steps to conflict management: determining the basis, analyzing the source, and conflict resolution.Which of the following may be the most likely source for conflict between a patient and the health care provider in the workplace?

In what ways is the environment controlled by the hospital safety committee to prevent workplace violence? (Select all that apply.)