Question 1

Why do communicators have to be concerned with intimate,personal,social,and Public zones in communication?

Accepted Answer

A)  People differ according to their tolerance for space, so when a communicator violates the rules of personal space as dictated by these zones, she/he may offend
Others. 
B)  There is not much to be concerned about because most people have the same personal space tolerances. 
C)  Intimate space and personal space are of no concern in the business context; only social and public zones merit attention. 
D)  These zones dictate parking places. 
A)  People differ according to their tolerance for space, so when a communicator violates the rules of personal space as dictated by these zones, she/he may offend
Others. 
B)  There is not much to be concerned about because most people have the same personal space tolerances. 
C)  Intimate space and personal space are of no concern in the business context; only social and public zones merit attention. 
D)  These zones dictate parking places.

Question 2

Why do people seem to have so many problems with language use?

Accepted Answer

A)  Most people did not get the correct grammar training. 
B)  Most people do not anticipate how others will understand a message. 
C)  People often try to obscure problems through language. 
D)  Language is arbitrary; there is no logical connection between the word and what it represents. 
A)  Most people did not get the correct grammar training. 
B)  Most people do not anticipate how others will understand a message. 
C)  People often try to obscure problems through language. 
D)  Language is arbitrary; there is no logical connection between the word and what it represents.

Question 3

"I think the heater is broken today" is an example of a tag question.

Accepted Answer

A) True 
 B)False

Question 4

Oculesics is another word for eye behavior.

Accepted Answer

A) True 
 B)False

Question 5

According to the textbook,each message has a content element and a relationship element.

Accepted Answer

A) True 
 B)False

Question 6

What is the "conversational tango"?

Accepted Answer

A)  It occurs when both parties in the conversation mutually move toward one another. 
B)  It occurs when one party moves toward the other and the other party moves away. 
C)  It occurs when people from different cultures feel comfortable invading one another's personal space. 
D)  It occurs when both the parties in the conversation mutually move away from one another. 
A)  It occurs when both parties in the conversation mutually move toward one another. 
B)  It occurs when one party moves toward the other and the other party moves away. 
C)  It occurs when people from different cultures feel comfortable invading one another's personal space. 
D)  It occurs when both the parties in the conversation mutually move away from one another.

Question 7

The communicator who is determining when to send a message and how long it should Be is considering

Accepted Answer

A)  the time and duration of the message. 
B)  the appropriate context. 
C)  the receiver's level of communication apprehension. 
D)  how to impress others. 
A)  the time and duration of the message. 
B)  the appropriate context. 
C)  the receiver's level of communication apprehension. 
D)  how to impress others.

Question 8

Mutual understanding with disagreement translates into

Accepted Answer

A)  "We understand each other and agree on the issue." 
B)  "We don't understand each other and don't agree on the issue." 
C)  "We understand each other but disagree on the issue." 
D)  "We don't understand each other but really agree on the issue." 
A)  "We understand each other and agree on the issue." 
B)  "We don't understand each other and don't agree on the issue." 
C)  "We understand each other but disagree on the issue." 
D)  "We don't understand each other but really agree on the issue."

Question 9

Of the following ethnic groups,which one seems to be most comfortable with a Personal bubble extending 12 to 15 inches?

Accepted Answer

A)  Japanese 
B)  Latino 
C)  Asians 
D)  Americans 
A)  Japanese 
B)  Latino 
C)  Asians 
D)  Americans

Question 10

Which of the following is the best alternative to the directive "File this!"?

Accepted Answer

A)  "Can you please file this if you have time?" 
B)  "I know you are busy, but can you file this? The personnel manager wants to keep everything concerning the project organized." 
C)  "Which file should this go in? As you know that, file it." 
D)  "When you get around to it, can you please file this?" 
A)  "Can you please file this if you have time?" 
B)  "I know you are busy, but can you file this? The personnel manager wants to keep everything concerning the project organized." 
C)  "Which file should this go in? As you know that, file it." 
D)  "When you get around to it, can you please file this?"

Question 11

Which environmental factors must a person take most into account in setting effective oral communication goals?

Accepted Answer

A)  The communicator needs a good fit of workspace, design, and dress to project a capable, businesslike image. 
B)  The communicator is wise to work for a company that provides ample office space and has no dress code. 
C)  It does not matter what others think as long as the communicator is happy. 
D)  Workspace, design, and dress are merely parts of the overall communication climate. 
A)  The communicator needs a good fit of workspace, design, and dress to project a capable, businesslike image. 
B)  The communicator is wise to work for a company that provides ample office space and has no dress code. 
C)  It does not matter what others think as long as the communicator is happy. 
D)  Workspace, design, and dress are merely parts of the overall communication climate.

Question 12

Proxemics is the use of __________ in communication.

Accepted Answer

A)  time 
B)  culture 
C)  facial expressions 
D)  space 
A)  time 
B)  culture 
C)  facial expressions 
D)  space

Question 13

If a coworker gets upset with you because you sat in "his seat" next to Dr.Henry at last Week's update meeting,he is trying to defend his

Accepted Answer

A)  ego. 
B)  goals. 
C)  territory. 
D)  position. 
A)  ego. 
B)  goals. 
C)  territory. 
D)  position.

Question 14

Which of the following lists contains elements that appear to communicate high power And status?

Accepted Answer

A)  touch others more/touched less by others, more access to space, seated position, and relaxed posture and body position 
B)  touch others less/touched more often, receive less/give more eye gaze, more restrictiveness, and standing position 
C)  big office, economical office furniture, short stature, and light suit 
D)  dark conservative suit, rigorous and strict time schedule, and open body orientation 
A)  touch others more/touched less by others, more access to space, seated position, and relaxed posture and body position 
B)  touch others less/touched more often, receive less/give more eye gaze, more restrictiveness, and standing position 
C)  big office, economical office furniture, short stature, and light suit 
D)  dark conservative suit, rigorous and strict time schedule, and open body orientation

Question 15

When choosing __________,the sender of a message takes into account the potential
Bystander,the physical characteristics of the setting,and the formality of the situation.

Accepted Answer

A)  the time and duration of a message 
B)  what to say 
C)  the appropriate setting 
D)  the right office furniture 
A)  the time and duration of a message 
B)  what to say 
C)  the appropriate setting 
D)  the right office furniture

Question 16

Determining whether a situation calls for task,maintenance,or human relations
Messages is an aspect of

Accepted Answer

A)  situational knowledge. 
B)  anxiety management. 
C)  effective use of language. 
D)  goal setting. 
A)  situational knowledge. 
B)  anxiety management. 
C)  effective use of language. 
D)  goal setting.

Question 17

"I now pronounce you man and wife" is an example of sexist language.

Accepted Answer

A) True 
 B)False

Question 18

The four spatial communication zones are intimate,personal,semi-personal, and social.

Accepted Answer

A) True 
 B)False

Question 19

The personal bubbles mentioned in the text fluctuate depending on which factors:

Accepted Answer

A)  the situation and the people one is communicating with. 
B)  the personality and mood of the communicators. 
C)  the communication style of the interactants. 
D)  the gender and ethnic background of both the interactants. 
A)  the situation and the people one is communicating with. 
B)  the personality and mood of the communicators. 
C)  the communication style of the interactants. 
D)  the gender and ethnic background of both the interactants.

Question 20

Most business dress etiquette books convey a similar basic message: clothes should be

Accepted Answer

A)  neat and coordinated at all times. 
B)  overstated and professional. 
C)  understated and conservative. 
D)  liberal and professional. 
A)  neat and coordinated at all times. 
B)  overstated and professional. 
C)  understated and conservative. 
D)  liberal and professional.

Why do communicators have to be concerned with intimate,personal,social,and Public zones in communication?

Why do people seem to have so many problems with language use?

"I think the heater is broken today" is an example of a tag question.

Oculesics is another word for eye behavior.

According to the textbook,each message has a content element and a relationship element.

What is the "conversational tango"?

The communicator who is determining when to send a message and how long it should Be is considering

Mutual understanding with disagreement translates into

Of the following ethnic groups,which one seems to be most comfortable with a Personal bubble extending 12 to 15 inches?

Which of the following is the best alternative to the directive "File this!"?

Which environmental factors must a person take most into account in setting effective oral communication goals?

Proxemics is the use of __________ in communication.

If a coworker gets upset with you because you sat in "his seat" next to Dr.Henry at last Week's update meeting,he is trying to defend his

Which of the following lists contains elements that appear to communicate high power And status?

When choosing __________,the sender of a message takes into account the potential Bystander,the physical characteristics of the setting,and the formality of the situation.

Determining whether a situation calls for task,maintenance,or human relations Messages is an aspect of

"I now pronounce you man and wife" is an example of sexist language.

The four spatial communication zones are intimate,personal,semi-personal, and social.

The personal bubbles mentioned in the text fluctuate depending on which factors:

Most business dress etiquette books convey a similar basic message: clothes should be

Communication in Organizations

The Model of Strategic Communication

Diversity in Business and the Professions

Listening Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters

Exam 5: Verbal and Nonverbal Skills

Why do communicators have to be concerned with intimate,personal,social,and Public zones in communication?

Why do people seem to have so many problems with language use?

"I think the heater is broken today" is an example of a tag question.

Oculesics is another word for eye behavior.

According to the textbook,each message has a content element and a relationship element.

What is the "conversational tango"?

The communicator who is determining when to send a message and how long it should Be is considering

Mutual understanding with disagreement translates into

Of the following ethnic groups,which one seems to be most comfortable with a Personal bubble extending 12 to 15 inches?

Which of the following is the best alternative to the directive "File this!"?

Which environmental factors must a person take most into account in setting effective oral communication goals?

Proxemics is the use of __________ in communication.

If a coworker gets upset with you because you sat in "his seat" next to Dr.Henry at last Week's update meeting,he is trying to defend his

Which of the following lists contains elements that appear to communicate high power And status?

When choosing __________,the sender of a message takes into account the potential Bystander,the physical characteristics of the setting,and the formality of the situation.

Determining whether a situation calls for task,maintenance,or human relations Messages is an aspect of

"I now pronounce you man and wife" is an example of sexist language.

The four spatial communication zones are intimate,personal,semi-personal, and social.

The personal bubbles mentioned in the text fluctuate depending on which factors:

Most business dress etiquette books convey a similar basic message: clothes should be

Communication in Organizations

The Model of Strategic Communication

Diversity in Business and the Professions

Listening Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters