Exam 4: Listening Skills

Poor listeners are perceived as less intelligent than good listeners.

Prejudices and biases improve the communication process because we can fall back on well -known stereotypes to speed up the listening process.

When someone talks very slowly and without expression,what situational knowledge Does a listener need in order to deal effectively with that person?

Negative listening means that the receiver is not concentrating on the message and consequently loses much of its meaning.

Researchers have estimated that __________ of the typical employee's workday is spent Communicating and __________ of this time is spent listening.

In extreme cases,perception is replaced by __________,which is a preconceived negative Judgment or opinion formed without a basis in reality.

Which of the following is NOT one of the listening styles presented in the text?

The three D's that inhibit the listening process are distractions,disorientation,and developing.

Selection is the process of hearing aural and seeing visual stimuli.

Watching the clock,nodding your head in agreement,and reducing eye contact are all symptoms of boredom.

Probing questions

Demonstrating sympathy and empathy helps listeners to

Sympathy is the act of sharing the feelings of another person.

What are two ways to overcome the three D's?

What are the three D's that inhibit listening?

What is the relationship between talking less and being a competent listener?

What does it mean to be in control of oneself in listening encounters?

What is the best strategy to employ for listening if you are hungry and your boss stops you to talk about the next quarter's profit margin for the third time?

Why is goal setting in listening so important?