Question 1

A good example of a reflective question or empathic strategy is

Accepted Answer

A)  "Are you in a bad mood today or what?" 
B)  "What the hell were you thinking when you did that?" 
C)  "How did you feel when Erica left without saying anything?" 
D)  "Why do you always do this to me at the last minute?" 
A)  "Are you in a bad mood today or what?" 
B)  "What the hell were you thinking when you did that?" 
C)  "How did you feel when Erica left without saying anything?" 
D)  "Why do you always do this to me at the last minute?"

Question 2

Forgetfulness,disorganization,and distortions are the elements of speech anxiety.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following problems arises with ineffective listening skills?

Accepted Answer

A)  Poor listeners often limit their chances for success. 
B)  A poor listener is often perceived as less intelligent. 
C)  Money is lost due to poor listening skills. 
D)  All of the above 
A)  Poor listeners often limit their chances for success. 
B)  A poor listener is often perceived as less intelligent. 
C)  Money is lost due to poor listening skills. 
D)  All of the above

Question 4

When listening in a classroom,noise in the hallway is an example of an emotional distraction.

Accepted Answer

A) True 
 B)False

Question 5

Competence and excellence are demonstrated in the workplace through good __________ Skills.

Accepted Answer

A)  speaking 
B)  writing 
C)  listening 
D)  speaking and listening 
A)  speaking 
B)  writing 
C)  listening 
D)  speaking and listening

Question 6

Listening is a(n)__________ process whereas hearing is a(n)__________ process.

Accepted Answer

A)  voluntary, automatic 
B)  typical, atypical 
C)  passive, active 
D)  automatic, voluntary 
A)  voluntary, automatic 
B)  typical, atypical 
C)  passive, active 
D)  automatic, voluntary

Question 7

Which of the following is NOT one of the steps in anxiety management?

Accepted Answer

A)  identify the level of anxiety 
B)  imagine failure 
C)  analyze causes 
D)  evaluate success 
A)  identify the level of anxiety 
B)  imagine failure 
C)  analyze causes 
D)  evaluate success

Question 8

Why is self -evaluation of listening skills and activities a part of strategic
communication?

Accepted Answer

A)  A message exchange cannot be judged as success if a communicator has not determined whether her/his listening goals have been reached. 
B)  People have to constantly monitor their behavior for irritating habits. 
C)  Doing SWOT analysis keeps listening habits positive. 
D)  Without evaluation, money and time will be lost. 
A)  A message exchange cannot be judged as success if a communicator has not determined whether her/his listening goals have been reached. 
B)  People have to constantly monitor their behavior for irritating habits. 
C)  Doing SWOT analysis keeps listening habits positive. 
D)  Without evaluation, money and time will be lost.

Question 9

Which of the following is a leading question?

Accepted Answer

A)  "George, tell me more about those reports." 
B)  "What is your attitude on cost accounting?" 
C)  "You believe this new policy is inappropriate, don't you?" 
D)  "Do you mean this fiscal year or last?" 
A)  "George, tell me more about those reports." 
B)  "What is your attitude on cost accounting?" 
C)  "You believe this new policy is inappropriate, don't you?" 
D)  "Do you mean this fiscal year or last?"

Question 10

Listening and hearing are essentially the same thing.

Accepted Answer

A) True 
 B)False

Question 11

Reflective tactics is a strategy for uncovering a speaker's feelings.

Accepted Answer

A) True 
 B)False

Question 12

What is perception's function in listening?

Accepted Answer

A)  Perception plays a minor role in listening. 
B)  Perception is the framework within which listening occurs. 
C)  Perception is significant only to the listener. 
D)  Perception is a way of putting things into categories so that listening is easier. 
A)  Perception plays a minor role in listening. 
B)  Perception is the framework within which listening occurs. 
C)  Perception is significant only to the listener. 
D)  Perception is a way of putting things into categories so that listening is easier.

Question 13

What factors most influence a person's perception of a situation?

Accepted Answer

A)  listening and speaking 
B)  reception and transmission 
C)  attention and reception 
D)  attention and listening 
A)  listening and speaking 
B)  reception and transmission 
C)  attention and reception 
D)  attention and listening

Question 14

Passive listening can

Accepted Answer

A)  limit the listener's chances of success and can be very costly. 
B)  cause the listener to be seen as extremely intelligent. 
C)  invalidate the entire communication encounter. 
D)  improve organizational unity. 
A)  limit the listener's chances of success and can be very costly. 
B)  cause the listener to be seen as extremely intelligent. 
C)  invalidate the entire communication encounter. 
D)  improve organizational unity.

Question 15

What is the difference between emotional and environmental distractions?

Accepted Answer

A)  Emotional distractions are found in the room, and environmental distractions are found in the world outside us. 
B)  Emotional distractions are those worries and thoughts that preoccupy a communicator whereas environmental distractions are those in the room where
The communication is occurring. 
C)  Emotional distractions are simply the result of being in an unsuitable environment. 
D)  There is very little difference between the two. 
A)  Emotional distractions are found in the room, and environmental distractions are found in the world outside us. 
B)  Emotional distractions are those worries and thoughts that preoccupy a communicator whereas environmental distractions are those in the room where
The communication is occurring. 
C)  Emotional distractions are simply the result of being in an unsuitable environment. 
D)  There is very little difference between the two.

Question 16

How can a person best build motivation for daily,routine listening situations?

Accepted Answer

A)  realize that one can do nothing about it 
B)  understand listening preferences 
C)  recognize listening activities as important 
D)  be in top form physically 
A)  realize that one can do nothing about it 
B)  understand listening preferences 
C)  recognize listening activities as important 
D)  be in top form physically

Question 17

The interactive listening process is concerned with only those activities related to  listening and not to activities like asking questions.

Accepted Answer

A) True 
 B)False

Question 18

Understanding listening preferences,priorities,and emotionally charged words is a

Accepted Answer

A)  means of assessing self 
B)  means of assessing others' perceptions. 
C)  form of distraction. 
D)  hedge against boredom. 
A)  means of assessing self 
B)  means of assessing others' perceptions. 
C)  form of distraction. 
D)  hedge against boredom.

Question 19

How can the use of specific questioning techniques improve the receiver's listening  and make the speaker more efficient?

Accepted Answer

A)  Good listeners always ask questions, even if they understand everything that is said. 
B)  Speakers are usually boring, so by asking questions, listeners can make speakers become more involved and thus more interesting. 
C)  Listeners' questions direct the speaker to provide more information or clarify ideas. 
D)  Speakers always assume that listeners know what they mean, and questioning verifies this assumption. 
A)  Good listeners always ask questions, even if they understand everything that is said. 
B)  Speakers are usually boring, so by asking questions, listeners can make speakers become more involved and thus more interesting. 
C)  Listeners' questions direct the speaker to provide more information or clarify ideas. 
D)  Speakers always assume that listeners know what they mean, and questioning verifies this assumption.

Question 20

Ultimately,whose fault is boredom in ommunication?

Accepted Answer

A)  the speaker 
B)  the listener 
C)  the topic 
D)  the environment 
A)  the speaker 
B)  the listener 
C)  the topic 
D)  the environment

A good example of a reflective question or empathic strategy is

Forgetfulness,disorganization,and distortions are the elements of speech anxiety.

Which of the following problems arises with ineffective listening skills?

When listening in a classroom,noise in the hallway is an example of an emotional distraction.

Competence and excellence are demonstrated in the workplace through good __________ Skills.

Listening is a(n) process whereas hearing is a(n) process.

Which of the following is NOT one of the steps in anxiety management?

Why is self -evaluation of listening skills and activities a part of strategic communication?

Which of the following is a leading question?

Listening and hearing are essentially the same thing.

Reflective tactics is a strategy for uncovering a speaker's feelings.

What is perception's function in listening?

What factors most influence a person's perception of a situation?

Passive listening can

What is the difference between emotional and environmental distractions?

How can a person best build motivation for daily,routine listening situations?

The interactive listening process is concerned with only those activities related to listening and not to activities like asking questions.

Understanding listening preferences,priorities,and emotionally charged words is a

How can the use of specific questioning techniques improve the receiver's listening and make the speaker more efficient?

Ultimately,whose fault is boredom in ommunication?

Communication in Organizations

The Model of Strategic Communication

Diversity in Business and the Professions

Verbal and Nonverbal Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters

Exam 4: Listening Skills

A good example of a reflective question or empathic strategy is

Forgetfulness,disorganization,and distortions are the elements of speech anxiety.

Which of the following problems arises with ineffective listening skills?

When listening in a classroom,noise in the hallway is an example of an emotional distraction.

Competence and excellence are demonstrated in the workplace through good __________ Skills.

Listening is a(n)__________ process whereas hearing is a(n)__________ process.

Which of the following is NOT one of the steps in anxiety management?

Why is self -evaluation of listening skills and activities a part of strategic communication?

Which of the following is a leading question?

Listening and hearing are essentially the same thing.

Reflective tactics is a strategy for uncovering a speaker's feelings.

What is perception's function in listening?

What factors most influence a person's perception of a situation?

Passive listening can

What is the difference between emotional and environmental distractions?

How can a person best build motivation for daily,routine listening situations?

The interactive listening process is concerned with only those activities related to listening and not to activities like asking questions.

Understanding listening preferences,priorities,and emotionally charged words is a

How can the use of specific questioning techniques improve the receiver's listening and make the speaker more efficient?

Ultimately,whose fault is boredom in ommunication?

Communication in Organizations

The Model of Strategic Communication

Diversity in Business and the Professions

Verbal and Nonverbal Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters

Listening is a(n) process whereas hearing is a(n) process.