Question 1

Evaluate the following goal in terms of the goal

Accepted Answer

A)  According to the guidelines, this is an appropriate goal. 
B)  This is not an appropriate goal. 
C)  A better goal is: "I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due." 
D)  This goal should read: "I'll try to have the schedule completed at least a day before it is due so as to avoid any conflicts with the supervisor." 
A)  According to the guidelines, this is an appropriate goal. 
B)  This is not an appropriate goal. 
C)  A better goal is: "I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due." 
D)  This goal should read: "I'll try to have the schedule completed at least a day before it is due so as to avoid any conflicts with the supervisor."

Question 2

Vertical communication consists of messages exchanged at the same hierarchical level in an organization.

Accepted Answer

A) True 
 B)False

Question 3

According to Charles Redding,what are some of the characteristics of an ideal Communication climate?

Accepted Answer

A)  strategic ambiguity, group interactions, and culture 
B)  openness, supportiveness, trust, and participative decision making 
C)  defensiveness, certainty, and neutrality 
D)  environment, uncertainty, and participative decision making 
A)  strategic ambiguity, group interactions, and culture 
B)  openness, supportiveness, trust, and participative decision making 
C)  defensiveness, certainty, and neutrality 
D)  environment, uncertainty, and participative decision making

Question 4

A coworker becomes upset with her colleague,Jack,because he inadvertently sat in ? "her seat" next to Ms.Zahn during last week's update meeting.The coworker is trying ? to defend her

Accepted Answer

A)  ego. 
B)  position. 
C)  personal goals. 
D)  territoriality. 
A)  ego. 
B)  position. 
C)  personal goals. 
D)  territoriality.

Question 5

Communication competence means

Accepted Answer

A)  knowing the rules of the organization. 
B)  communicating the right message appropriately and effectively by choosing the appropriate message channel. 
C)  tricking people into thinking you know what you are talking about. 
D)  using the appropriate message. 
A)  knowing the rules of the organization. 
B)  communicating the right message appropriately and effectively by choosing the appropriate message channel. 
C)  tricking people into thinking you know what you are talking about. 
D)  using the appropriate message.

Question 6

What are some of the advantages of communication openness?

Accepted Answer

A)  Supervisors know everything that is going on, upper management can take control of decisions, and on 
B)  Role clarity, organizational performance, and information adequacy are improved. 
C)  Everyone knows what everyone else is doing, resulting in fewer misunderstandings and greater freedom. 
D)  There are no advantages to communication openness. 
A)  Supervisors know everything that is going on, upper management can take control of decisions, and on 
B)  Role clarity, organizational performance, and information adequacy are improved. 
C)  Everyone knows what everyone else is doing, resulting in fewer misunderstandings and greater freedom. 
D)  There are no advantages to communication openness.

Question 7

Internal communication includes understanding elements such as

Accepted Answer

A)  downward, upward, and external communication. 
B)  upward, downward, and tall versus flat structure. 
C)  downward, upward, horizontal, and informal networks. 
D)  horizontal networks. 
A)  downward, upward, and external communication. 
B)  upward, downward, and tall versus flat structure. 
C)  downward, upward, horizontal, and informal networks. 
D)  horizontal networks.

Question 8

Next week,Clark will be giving his most important budget proposal presentation.He  knows now,more than ever,he must carefully practice the presentation several times  if he hopes to have the proposal accepted.Which component of the model of strategic  communication is most applicable to this scenario?

Accepted Answer

A)  goal setting 
B)  situational knowledge 
C)  communication competence 
D)  anxiety management 
A)  goal setting 
B)  situational knowledge 
C)  communication competence 
D)  anxiety management

Question 9

Values and ethics are the same.

Accepted Answer

A) True 
 B)False

Question 10

Communication climate is an aspect of the organization's character.

Accepted Answer

A) True 
 B)False

Question 11

What three processes can organizations use to determine shared values?

Accepted Answer

A)  a list created by upper management, focus groups, and employee questionnaires 
B)  focus groups, consultants, and employee questionnaires 
C)  consultants, public relations specialists, and a list created by upper management 
D)  focus groups, consultants, and public relations specialists 
A)  a list created by upper management, focus groups, and employee questionnaires 
B)  focus groups, consultants, and employee questionnaires 
C)  consultants, public relations specialists, and a list created by upper management 
D)  focus groups, consultants, and public relations specialists

Question 12

Which of the following channels would be most appropriate for an organization to use  in providing its employees with information about benefits,salary,and work procedures?

Accepted Answer

A)  e -mail 
B)  public presentation 
C)  policy manual 
D)  phone 
A)  e -mail 
B)  public presentation 
C)  policy manual 
D)  phone

Question 13

Why is an understanding of communication anxiety so important to the strategic Communication process?

Accepted Answer

A)  Communicating effectively with even the slightest amount of anxiety is discouraged. 
B)  Having any amount of communication anxiety will prevent a person from becoming a strategic communicator. 
C)  Managing anxiety is not as important as identifying the source of the anxiety. 
D)  Learning how to manage anxiety in different contexts greatly enhances a person's ability to develop effective communication strategies. 
A)  Communicating effectively with even the slightest amount of anxiety is discouraged. 
B)  Having any amount of communication anxiety will prevent a person from becoming a strategic communicator. 
C)  Managing anxiety is not as important as identifying the source of the anxiety. 
D)  Learning how to manage anxiety in different contexts greatly enhances a person's ability to develop effective communication strategies.

Question 14

What are two primary methods organization members can use to reduce uncertainty?

Accepted Answer

A)  organizational learning and on 
B)  on-the -job training and cleaning out files 
C)  talks with tenured employees and organizational learning 
D)  attention to the company manual and maintenance of neat work areas 
A)  organizational learning and on 
B)  on-the -job training and cleaning out files 
C)  talks with tenured employees and organizational learning 
D)  attention to the company manual and maintenance of neat work areas

Question 15

Strategic ambiguity refers to being receptive and responsive to information from others.

Accepted Answer

A) True 
 B)False

Question 16

Maintaining candor,avoiding deception,keeping messages accurate,and maintaining Consistent behavior are some guidelines for sustaining

Accepted Answer

A)  communication values. 
B)  political behavior. 
C)  ethical communication. 
D)  goal 
A)  communication values. 
B)  political behavior. 
C)  ethical communication. 
D)  goal

Evaluate the following goal in terms of the goal

Vertical communication consists of messages exchanged at the same hierarchical level in an organization.

According to Charles Redding,what are some of the characteristics of an ideal Communication climate?

A coworker becomes upset with her colleague,Jack,because he inadvertently sat in ? "her seat" next to Ms.Zahn during last week's update meeting.The coworker is trying ? to defend her

Communication competence means

What are some of the advantages of communication openness?

Internal communication includes understanding elements such as

Next week,Clark will be giving his most important budget proposal presentation.He knows now,more than ever,he must carefully practice the presentation several times if he hopes to have the proposal accepted.Which component of the model of strategic communication is most applicable to this scenario?

Values and ethics are the same.

Communication climate is an aspect of the organization's character.

What three processes can organizations use to determine shared values?

Which of the following channels would be most appropriate for an organization to use in providing its employees with information about benefits,salary,and work procedures?

Why is an understanding of communication anxiety so important to the strategic Communication process?

What are two primary methods organization members can use to reduce uncertainty?

Strategic ambiguity refers to being receptive and responsive to information from others.

Maintaining candor,avoiding deception,keeping messages accurate,and maintaining Consistent behavior are some guidelines for sustaining

Communication in Organizations

Diversity in Business and the Professions

Listening Skills

Verbal and Nonverbal Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters

Exam 2: The Model of Strategic Communication

Evaluate the following goal in terms of the goal

Vertical communication consists of messages exchanged at the same hierarchical level in an organization.

According to Charles Redding,what are some of the characteristics of an ideal Communication climate?

A coworker becomes upset with her colleague,Jack,because he inadvertently sat in ? "her seat" next to Ms.Zahn during last week's update meeting.The coworker is trying ? to defend her

Communication competence means

What are some of the advantages of communication openness?

Internal communication includes understanding elements such as

Next week,Clark will be giving his most important budget proposal presentation.He knows now,more than ever,he must carefully practice the presentation several times if he hopes to have the proposal accepted.Which component of the model of strategic communication is most applicable to this scenario?

Values and ethics are the same.

Communication climate is an aspect of the organization's character.

What three processes can organizations use to determine shared values?

Which of the following channels would be most appropriate for an organization to use in providing its employees with information about benefits,salary,and work procedures?

Why is an understanding of communication anxiety so important to the strategic Communication process?

What are two primary methods organization members can use to reduce uncertainty?

Strategic ambiguity refers to being receptive and responsive to information from others.

Maintaining candor,avoiding deception,keeping messages accurate,and maintaining Consistent behavior are some guidelines for sustaining

Communication in Organizations

Diversity in Business and the Professions

Listening Skills

Verbal and Nonverbal Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters