Exam 10: Improving Organizational Performance

A sentinel event is usually one that results in an unexpected outcome for the patient and "signals" the need for investigation and response.Which of these situations would be considered a sentinel event?

Hospital performance improvement standards are primarily focused on the ability of the hospital to:

When using the DMAIC acronym of the Six Sigma quality process improvement model,the nurse understands that the D (define)refers to:

When using the DMAIC acronym of the Six Sigma quality process improvement model,the nurse understands that the I (improve)refers to:

A nurse has administered the wrong medication to a patient.In investigating the root cause of the error,it is discovered that the nurse was unfamiliar with the medication and that the Pyxis was incorrectly loaded with the wrong medication.What should be the outcome of this process?

A sentinel event is usually one that results in an unexpected outcome for the patient and "signals" the need for investigation and response.Which of the following would be considered a sentinel event?

When using the DMAIC acronym of the Six Sigma quality process improvement model,the nurse understands that the M (measure)refers to:

Which of these is a measured outcome from a performance improvement process perspective?

The National Database of Nursing Quality Indicators (NDNQI)has established which of the following goals to assist nurses to make practice changes in order to benefit patients?

What benchmarks might be expected to be measured for hospital performance? Select all that apply.

Patient satisfaction surveys include questions about quality of care.What has the greatest impact on patient satisfaction?

The National Patient Safety Goals of The Joint Commission ( TJC )are established goals to reduce the risks for injuries to patients and provide a safe environment.Which practice has been instituted as a result of these goals established by TJC?

A unit secretary mistakenly enters the wrong medication into the MAR when transcribing orders.After a root cause analysis,it is determined that the cause is the illegibility of the physician's order.Which measure should be taken to prevent future incidences?

Risk management is a hospital program organized to prevent the incidences of preventable accidents,injuries,and errors.Which of the following situations would a hospital risk manager need to investigate?

"Lean culture" is a term used for the principle of eliminating waste.Which illustrates the principle that nurses must do more with less?

A sentinel event is usually one that results in an unexpected outcome for the patient and "signals" the need for investigation and response.Which of the following would be considered a sentinel event?

What is the best method for hospitals to track patient satisfaction?

A nurse is learning about quality improvement measures taken by the hospital.Root cause analysis is a process for identifying the cause of an error.What is the greatest benefit to establishing the root cause?

What area is included when risk management explores the prevention of accidents,injuries,and errors?

The Joint Commission ( TJC )tracks core measures for performance.Which core measures are tracked by TJC? Select all that apply.