Question 1

Which of the following represents a short-term goal for an organization?

Accepted Answer

A) Health education to prevent the incidence of accidents due to drunk drivers 
B) Heart failure education provided to every patient admitted with that diagnosis-related group 
C) Building a new emergency department 
D) Renovation of the intensive care unit 
A) Health education to prevent the incidence of accidents due to drunk drivers 
B) Heart failure education provided to every patient admitted with that diagnosis-related group 
C) Building a new emergency department 
D) Renovation of the intensive care unit B

Question 2

The overall purpose for strategic planning in an organization includes which of the following?

Accepted Answer

A) Increases the chance of success 
B) Frees the nurse manager from day-to-day supervision 
C) Shows interest in the success of the organization 
D) Avoids crisis management 
A) Increases the chance of success 
B) Frees the nurse manager from day-to-day supervision 
C) Shows interest in the success of the organization 
D) Avoids crisis management A

Question 3

When interviewing for a position at a new facility,the nurse managers ask to review the mission,vision,and values statements because they understand that these statements provide information about the organization's:

Accepted Answer

A) Fiscal responsibility. 
B) Direction and purpose. 
C) Concern for uninsured. 
D) Specific actions to be taken. 
A) Fiscal responsibility. 
B) Direction and purpose. 
C) Concern for uninsured. 
D) Specific actions to be taken. B

Question 4

When an organization performs a strategic analysis,it is looking for ways to address the competition.Which environmental factor influences their decision making? Select all that apply.

Accepted Answer

A) Transfer of patients to a Level I trauma center 
B) Changing demographics 
C) Political climate 
D) Economic considerations 
E) Transfer of patients to an extended-care facility (ECF) 
A) Transfer of patients to a Level I trauma center 
B) Changing demographics 
C) Political climate 
D) Economic considerations 
E) Transfer of patients to an extended-care facility (ECF)

Question 5

Strategic goals are developed as a result of which information source?

Accepted Answer

A) Environmental scan 
B) Electronic medical record 
C) Changes in nursing practice 
D) Changes in staff ratios 
A) Environmental scan 
B) Electronic medical record 
C) Changes in nursing practice 
D) Changes in staff ratios

Question 6

The patient satisfaction survey can influence strategic planning by using which factors? Select all that apply.

Accepted Answer

A) Strengths and weaknesses 
B) Medication errors 
C) Threats 
D) Staffing shortages 
E) Opportunities 
A) Strengths and weaknesses 
B) Medication errors 
C) Threats 
D) Staffing shortages 
E) Opportunities

Question 7

When developing a unit-based action plan,the nurse manager would need to include which factor in making decisions for implementation?

Accepted Answer

A) Patient acuity statistics 
B) Patient satisfaction survey 
C) Budget 
D) Staff holiday schedule 
A) Patient acuity statistics 
B) Patient satisfaction survey 
C) Budget 
D) Staff holiday schedule

Question 8

Organize the following steps in developing a strategic unit-based action plan.
1)Determine specific strategies for each goal.
2)Select goals to be achieved.
3)Define the purpose or mission.
4)Monitor and update the plan
5)Identify resources for accomplishing goals.

Accepted Answer

A) 3,2,1,5,4 
B) 2,1,3,4,5 
C) 1,2,3,4,5 
D) 1,2,5,4,3 
A) 3,2,1,5,4 
B) 2,1,3,4,5 
C) 1,2,3,4,5 
D) 1,2,5,4,3

Question 9

Sometimes organizations use measurable critical success factors (CSFs)when developing their strategic plan.The CSFs include People,Service,Quality,Financial,Growth,and sometimes Community.Which of the definitions indicates the meaning of the term People?

Accepted Answer

A) The term People represents the patients served. 
B) The term People represents the nurses and physicians who provide the care. 
C) The term People represents the community served. 
D) The term People represents the upper-level management. 
A) The term People represents the patients served. 
B) The term People represents the nurses and physicians who provide the care. 
C) The term People represents the community served. 
D) The term People represents the upper-level management.

Question 10

A health care organization incorporates information from which group into their strategic plan?

Accepted Answer

A) Local community 
B) Nursing research 
C) Pharmaceutical research 
D) Insurance companies 
A) Local community 
B) Nursing research 
C) Pharmaceutical research 
D) Insurance companies

Question 11

The strategic plan of an organization includes all stakeholders of the organization,including nurse managers.Which explains the benefit of including nurse managers in developing plans for the organization?

Accepted Answer

A) Nurse managers own stock in the business. 
B) Nurse managers understand the clinical areas. 
C) Nurse managers will be involved in implementing the changes. 
D) Nurse managers have had business courses. 
A) Nurse managers own stock in the business. 
B) Nurse managers understand the clinical areas. 
C) Nurse managers will be involved in implementing the changes. 
D) Nurse managers have had business courses.

Question 12

Nurse managers involved in the development of the action plan for a unit understand that each objective is individualized such that:

Accepted Answer

A) Each objective has an indentified population. 
B) Each objective has an identified resource. 
C) Each objective has an identified goal. 
D) Each objective has been identified by the CEO. 
A) Each objective has an indentified population. 
B) Each objective has an identified resource. 
C) Each objective has an identified goal. 
D) Each objective has been identified by the CEO.

Question 13

When applying for a management position,the nurse should ask about the goals and plans of the hospital.Strategic plans must be developed around:

Accepted Answer

A) The mission statement. 
B) Patient population. 
C) Staff input. 
D) Infection rates. 
A) The mission statement. 
B) Patient population. 
C) Staff input. 
D) Infection rates.

Question 14

When establishing a unit action plan,the nurse manager identifies steps to be taken to accomplish the goal.What is most important for achieving the goal?

Accepted Answer

A) Regularly scheduled meetings 
B) Administration attendance at meetings 
C) Staff involvement in decisions and actions 
D) Involvement of other departments 
A) Regularly scheduled meetings 
B) Administration attendance at meetings 
C) Staff involvement in decisions and actions 
D) Involvement of other departments

Question 15

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Quality best describes which characteristic?

Accepted Answer

A) Quality is a measurement of the product produced. 
B) Quality is the value of the service. 
C) Quality is the outcome provided when the best people are providing the best service. 
D) Quality is a characteristic of the service. 
A) Quality is a measurement of the product produced. 
B) Quality is the value of the service. 
C) Quality is the outcome provided when the best people are providing the best service. 
D) Quality is a characteristic of the service.

Question 16

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Community best describes which characteristic?

Accepted Answer

A) Community is society. 
B) Community is the neighborhood surrounding the organization. 
C) Community identifies the people served. 
D) Community is the group of people working within the organization. 
A) Community is society. 
B) Community is the neighborhood surrounding the organization. 
C) Community identifies the people served. 
D) Community is the group of people working within the organization.

Question 17

Action planning is a process by which organizations develop and implement both short-term and long-term goals.What would be expected in these plans?

Accepted Answer

A) Identification of the strengths and weaknesses for each objective 
B) Identification of the impact on the community 
C) Specific responsibilities and timelines for each objective 
D) Specific patient population for each objective 
A) Identification of the strengths and weaknesses for each objective 
B) Identification of the impact on the community 
C) Specific responsibilities and timelines for each objective 
D) Specific patient population for each objective

Question 18

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Growth best describes which characteristic?

Accepted Answer

A) Growth is the expansion of the specific disease. 
B) Growth is the aging of the population served. 
C) Growth is difficult-to-access health care. 
D) Growth is the expansion of the organization. 
A) Growth is the expansion of the specific disease. 
B) Growth is the aging of the population served. 
C) Growth is difficult-to-access health care. 
D) Growth is the expansion of the organization.

Question 19

In developing mission and values statements,health care facilities incorporate tools to describe desirable behaviors of the organization.These tools describe behaviors such as:

Accepted Answer

A) Patient risks 
B) Nurse/patient ratios 
C) Organizational direction 
D) Desired outcomes 
A) Patient risks 
B) Nurse/patient ratios 
C) Organizational direction 
D) Desired outcomes

Question 20

When identifying the objectives in an organization's action plan,what would be an essential tool to use to improve performance?

Accepted Answer

A) Benchmarking to "best in class performers" 
B) Patient satisfaction survey results 
C) Employee satisfaction survey results 
D) Patient population 
A) Benchmarking to "best in class performers" 
B) Patient satisfaction survey results 
C) Employee satisfaction survey results 
D) Patient population

Exam 13: Strategic Management and Planning

Which of the following represents a short-term goal for an organization?

The overall purpose for strategic planning in an organization includes which of the following?

When interviewing for a position at a new facility,the nurse managers ask to review the mission,vision,and values statements because they understand that these statements provide information about the organization's:

When an organization performs a strategic analysis,it is looking for ways to address the competition.Which environmental factor influences their decision making? Select all that apply.

Strategic goals are developed as a result of which information source?

The patient satisfaction survey can influence strategic planning by using which factors? Select all that apply.

When developing a unit-based action plan,the nurse manager would need to include which factor in making decisions for implementation?

Organize the following steps in developing a strategic unit-based action plan. 1)Determine specific strategies for each goal. 2)Select goals to be achieved. 3)Define the purpose or mission. 4)Monitor and update the plan 5)Identify resources for accomplishing goals.

Sometimes organizations use measurable critical success factors (CSFs)when developing their strategic plan.The CSFs include People,Service,Quality,Financial,Growth,and sometimes Community.Which of the definitions indicates the meaning of the term People?

A health care organization incorporates information from which group into their strategic plan?

The strategic plan of an organization includes all stakeholders of the organization,including nurse managers.Which explains the benefit of including nurse managers in developing plans for the organization?

Nurse managers involved in the development of the action plan for a unit understand that each objective is individualized such that:

When applying for a management position,the nurse should ask about the goals and plans of the hospital.Strategic plans must be developed around:

When establishing a unit action plan,the nurse manager identifies steps to be taken to accomplish the goal.What is most important for achieving the goal?

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Quality best describes which characteristic?

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Community best describes which characteristic?

Action planning is a process by which organizations develop and implement both short-term and long-term goals.What would be expected in these plans?

When referring to the critical success factors (CSFs)that organizations use for developing their strategic plans,the term Growth best describes which characteristic?

In developing mission and values statements,health care facilities incorporate tools to describe desirable behaviors of the organization.These tools describe behaviors such as:

When identifying the objectives in an organization's action plan,what would be an essential tool to use to improve performance?

Patient Care Management

Communication in the Work Environment

Delegation of Nursing Tasks

Evidence-Based Practice

Management of Emergencies and Disasters

Health Care

Healthcare Regulatory and Certifying Agencies

Ethical Issues in Patient Care

Developing Management Skills

Improving Organizational Performance

Hospital Information Systems

Monitoring Outcomes and Use of Data for Improvement

Financial Management

Management of Human Resources

Providing Competent Staff

Personal and Workplace Safety

Legal Issues in Healthcare

Staffing and Scheduling

Supervising and Evaluating the Work of Others

New Graduates: the Immediate Future

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