Exam 2: How Businesses Use Information Systems

Which of the following occupations would not be categorized as an "interaction" job?

ESSs are designed primarily to solve specific problems.

A company's business processes can be a source of competitive strength if they enable the company to innovate or to execute better than its rivals.

You are planning the launch of your new company,an application service provider that provides an online timesheet and project tracking application.To best communicate with and manage your relationship with your users,you would want to implement a(n)

________ are representatives of departments outside of the information systems group for whom applications are developed.

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

Functional systems that support business processes within a single functional group,such as human resources,are being phased out in favor of cross-functional systems.

A ________ is a senior manager who oversees the use of IT in the firm.

Enterprise systems are also known as ________ systems.

__________________________is a contemporary term for data and software tools for organizing,analyzing,and providing access to data to help managers and other enterprise users make more informed decisions.

Apex Vacuum,a family-owned manufacturer of budget vacuums,has grown exponentially over the last few years.However,the company is having difficulty preparing for future growth.The only information system used at Apex is an antiquated accounting system.The company has one manufacturing plant located in Arkansas; and three warehouses,in Arkansas,Delaware,and California.The Apex sales force is national,and Apex purchases about a third of its vacuum parts and materials from a single overseas supplier.You have been hired to recommend the information systems Apex should implement in order to maintain their competitive edge.However,there is not enough money for a full-blown,cross-functional enterprise application,and you will need to limit the first step to a single functional area or constituency.What will you choose,and why?

Transaction processing systems are often so central to a business that TPS failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it.

Transaction processing systems are most commonly used by the senior management level of an organization.

A relocation control system that reports summaries on the total moving,house hunting,and home financing costs for employees in all company divisions would fall into the category of

Which systems are typically a major source of data for other systems?

Enterprise systems often include transactions with customers and vendors.

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

________ are designed to support organization-wide process coordination and integration.

Which systems often deliver information to senior executives through a portal,which uses a Web interface to present integrated personalized business Knowledge?

Identifying customers is a responsibility of the ________ function.