Question 1

Which type of decision is calculating gross pay for hourly workers?

Accepted Answer

A)  structured 
B)  unstructured 
C)  semistructured 
D)  none of the above 
A)  structured 
B)  unstructured 
C)  semistructured 
D)  none of the above

Question 2

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance.

Accepted Answer

A)  CDSS 
B)  MIS 
C)  DSS 
D)  ESS 
A)  CDSS 
B)  MIS 
C)  DSS 
D)  ESS

Question 3

An essential component in the ability of GDSS to contribute to a collaborative environment is

Accepted Answer

A)  allowing users to contribute simultaneously. 
B)  using structured methods for evaluating ideas. 
C)  identifying users informally. 
D)  the guarantee of user anonymity. 
A)  allowing users to contribute simultaneously. 
B)  using structured methods for evaluating ideas. 
C)  identifying users informally. 
D)  the guarantee of user anonymity.

Question 4

What is the business value of a DSS?

Accepted Answer

DSS can help companies improve supply ch

Question 5

What is a GIS? Describe at least three ways in which a GIS could be used by modern business.

Accepted Answer

Geographic information systems are a spe

Question 6

The implementation phase of Simon's decision making model includes choosing among solution alternatives.

Accepted Answer

A) True 
 B)False

Question 7

Describe MIS and DSS and differentiate between them.

Accepted Answer

MIS provide information on the firm's pe

Question 8

A(n) ________ facilitates the solution to unstructured problems by a set of decision-makers working together as a group.

Accepted Answer

group deci

Question 9

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

Accepted Answer

A)  benchmarks. 
B)  KPIs. 
C)  the balanced scorecard method. 
D)  BPM. 
A)  benchmarks. 
B)  KPIs. 
C)  the balanced scorecard method. 
D)  BPM.

Question 10

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

Accepted Answer

A)  DSS. 
B)  MIS. 
C)  GIS. 
D)  GDSS. 
A)  DSS. 
B)  MIS. 
C)  GIS. 
D)  GDSS.

Question 11

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

Accepted Answer

A) True 
 B)False

Question 12

A key business decision in your sporting goods manufacturing company is determining what suppliers to use for your raw materials. How can you determine if a manager in charge of selecting suppliers is making the best choice?

Accepted Answer

Student answers will vary but should inc

Question 13

Mintzberg's classification of managerial roles outlines which three main categories?

Accepted Answer

A)  interpersonal, informational, and decisional 
B)  symbolic, decisional, and interpersonal 
C)  symbolic, interpersonal, and technical 
D)  technical, interpersonal, and informational 
A)  interpersonal, informational, and decisional 
B)  symbolic, decisional, and interpersonal 
C)  symbolic, interpersonal, and technical 
D)  technical, interpersonal, and informational

Question 14

Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Accepted Answer

A)  IT developers 
B)  managers 
C)  operational employees 
D)  business analysts 
A)  IT developers 
B)  managers 
C)  operational employees 
D)  business analysts

Question 16

Backward sensitivity analysis software is used for

Accepted Answer

A)  supply chain optimization. 
B)  historical what-if analysis. 
C)  goal seeking. 
D)  reverse forecasting. 
A)  supply chain optimization. 
B)  historical what-if analysis. 
C)  goal seeking. 
D)  reverse forecasting.

Question 17

The role of liaison falls into which of Mintzberg's managerial classifications?

Accepted Answer

A)  decisional 
B)  informational 
C)  interpersonal 
D)  symbolic 
A)  decisional 
B)  informational 
C)  interpersonal 
D)  symbolic

Question 18

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

Accepted Answer

A)  management support, technical logistics, and user compliance. 
B)  organization, environment, culture. 
C)  information quality, information integrity, and information accuracy. 
D)  information quality, organizational culture, and management filters. 
A)  management support, technical logistics, and user compliance. 
B)  organization, environment, culture. 
C)  information quality, information integrity, and information accuracy. 
D)  information quality, organizational culture, and management filters.

Question 19

GDSS

Accepted Answer

A)  require a small number of attendees in order to maintain high levels of productivity. 
B)  enable increasing a meeting size without reducing productivity. 
C)  include specific procedures for priority ranking the order in which participants can respond. 
D)  utilize shared desktop computers to foster collaboration. 
A)  require a small number of attendees in order to maintain high levels of productivity. 
B)  enable increasing a meeting size without reducing productivity. 
C)  include specific procedures for priority ranking the order in which participants can respond. 
D)  utilize shared desktop computers to foster collaboration.

Question 20

As discussed in the chapter case, the system used in South Carolina to estimate and map the regional damage and losses resulting from an earthquake was a type of

Accepted Answer

A)  CDSS. 
B)  GSS. 
C)  GIS. 
D)  GDSS. 
A)  CDSS. 
B)  GSS. 
C)  GIS. 
D)  GDSS.

Which type of decision is calculating gross pay for hourly workers?

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance.

An essential component in the ability of GDSS to contribute to a collaborative environment is

What is the business value of a DSS?

What is a GIS? Describe at least three ways in which a GIS could be used by modern business.

The implementation phase of Simon's decision making model includes choosing among solution alternatives.

Describe MIS and DSS and differentiate between them.

A(n) ________ facilitates the solution to unstructured problems by a set of decision-makers working together as a group.

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

A key business decision in your sporting goods manufacturing company is determining what suppliers to use for your raw materials. How can you determine if a manager in charge of selecting suppliers is making the best choice?

Mintzberg's classification of managerial roles outlines which three main categories?

Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Backward sensitivity analysis software is used for

The role of liaison falls into which of Mintzberg's managerial classifications?

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

GDSS

As discussed in the chapter case, the system used in South Carolina to estimate and map the regional damage and losses resulting from an earthquake was a type of

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 12: Enhancing Decision Making

Which type of decision is calculating gross pay for hourly workers?

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance.

An essential component in the ability of GDSS to contribute to a collaborative environment is

What is the business value of a DSS?

What is a GIS? Describe at least three ways in which a GIS could be used by modern business.

The implementation phase of Simon's decision making model includes choosing among solution alternatives.

Describe MIS and DSS and differentiate between them.

A(n) ________ facilitates the solution to unstructured problems by a set of decision-makers working together as a group.

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

A key business decision in your sporting goods manufacturing company is determining what suppliers to use for your raw materials. How can you determine if a manager in charge of selecting suppliers is making the best choice?

Mintzberg's classification of managerial roles outlines which three main categories?

Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs?

Backward sensitivity analysis software is used for

The role of liaison falls into which of Mintzberg's managerial classifications?

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are

GDSS

As discussed in the chapter case, the system used in South Carolina to estimate and map the regional damage and losses resulting from an earthquake was a type of

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Building Information Systems

Managing Projects

Managing Global Systems

Filters