Question 1

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Accepted Answer

A)  fuzzy logic 
B)  intelligent agents 
C)  genetic algorithms 
D)  none of the above 
A)  fuzzy logic 
B)  intelligent agents 
C)  genetic algorithms 
D)  none of the above B

Question 2

Expert systems are the primary tools used for knowledge discovery.

Accepted Answer

A) True 
 B)False  False

Question 3

Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.

Accepted Answer

Steps in the knowledge management chain include:
Acquisition: for an online catalog of a library this would be getting the book data into digital format.
Storage: This would involve the systems for storing this data, perhaps a central server.
Dissemination: The library would need to determine how the card catalog information is accessed by the public or by staff.
Application: This would involve the card catalog becoming part of the library's business processes: for example, the card catalog would be linked to a system of borrowing, so that users would know from the card catalog whether a book was out on loan.
Management and organizational activities: This would entail using the system with a card catalog base for other services, perhaps linking up to a wider library system to share resources, information, or book loaning between systems.

Question 4

Which of the following would not be considered semistructured knowledge?

Accepted Answer

A)  request for proposals 
B)  voice-mail 
C)  videos 
D)  e-mail 
A)  request for proposals 
B)  voice-mail 
C)  videos 
D)  e-mail

Question 5

Fuzzy logic is a type of

Accepted Answer

A)  data mining. 
B)  neural network. 
C)  intelligent technique. 
D)  business intelligence. 
A)  data mining. 
B)  neural network. 
C)  intelligent technique. 
D)  business intelligence.

Question 6

Expert systems

Accepted Answer

A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing. 
A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing.

Question 7

The flow of events or transactions captured by an organization's system describes

Accepted Answer

A)  information. 
B)  data. 
C)  wisdom. 
D)  knowledge. 
A)  information. 
B)  data. 
C)  wisdom. 
D)  knowledge.

Question 8

What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

Accepted Answer

A neural network attempts to emulate the

Question 9

Identify the three major types of knowledge management systems. Provide two examples of each.

Accepted Answer

The major types of knowledge management

Question 10

Which of the following is a type of intelligent technique?

Accepted Answer

A)  knowledge networks 
B)  case based reasoning 
C)  computer-aided design 
D)  VRML 
A)  knowledge networks 
B)  case based reasoning 
C)  computer-aided design 
D)  VRML

Question 11

Virtually all expert systems deal with problems of

Accepted Answer

A)  policy development. 
B)  classification. 
C)  logic and control. 
D)  high complexity. 
A)  policy development. 
B)  classification. 
C)  logic and control. 
D)  high complexity.

Question 12

A(n) ________ is a system that provides tools for the management of various types of employee education and training.

Accepted Answer

learning m

Question 13

Knowledge is universally applicable and easily moved.

Accepted Answer

A) True 
 B)False

Question 14

Identify three important qualities or capabilities of knowledge work systems.

Accepted Answer

Knowledge work systems must give knowled

Question 15

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is

Accepted Answer

A)  expert system. 
B)  neural network. 
C)  case based reasoning. 
D)  fuzzy logic. 
A)  expert system. 
B)  neural network. 
C)  case based reasoning. 
D)  fuzzy logic.

Question 16

Once a knowledge taxonomy is developed, documents are all ________ with the proper classification.

Accepted Answer

A)  tagged 
B)  linked 
C)  tupled 
D)  referenced 
A)  tagged 
B)  linked 
C)  tupled 
D)  referenced

Question 17

Which of the following techniques is used for knowledge discovery?

Accepted Answer

A)  expert system 
B)  transaction processing systems 
C)  case-based reasoning 
D)  data mining 
A)  expert system 
B)  transaction processing systems 
C)  case-based reasoning 
D)  data mining

Question 18

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Accepted Answer

A)  investment workstation. 
B)  organizational learning system. 
C)  employee enrichment system. 
D)  learning management system. 
A)  investment workstation. 
B)  organizational learning system. 
C)  employee enrichment system. 
D)  learning management system.

Question 19

Most knowledge workers require specialized knowledge work systems, but they also rely on

Accepted Answer

A)  office systems. 
B)  schools and universities. 
C)  imaging systems. 
D)  data transferring systems. 
A)  office systems. 
B)  schools and universities. 
C)  imaging systems. 
D)  data transferring systems.

Question 20

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because

Accepted Answer

A)  there is no one expert who understands all the material contained within the encyclopedia. 
B)  the knowledge changes radically over a short time. 
C)  not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules. 
D)  the knowledge is too general. 
A)  there is no one expert who understands all the material contained within the encyclopedia. 
B)  the knowledge changes radically over a short time. 
C)  not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules. 
D)  the knowledge is too general.

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Expert systems are the primary tools used for knowledge discovery.

Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.

Which of the following would not be considered semistructured knowledge?

Fuzzy logic is a type of

Expert systems

The flow of events or transactions captured by an organization's system describes

What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

Identify the three major types of knowledge management systems. Provide two examples of each.

Which of the following is a type of intelligent technique?

Virtually all expert systems deal with problems of

A(n) ________ is a system that provides tools for the management of various types of employee education and training.

Knowledge is universally applicable and easily moved.

Identify three important qualities or capabilities of knowledge work systems.

Once a knowledge taxonomy is developed, documents are all ________ with the proper classification.

Which of the following techniques is used for knowledge discovery?

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Most knowledge workers require specialized knowledge work systems, but they also rely on

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 11: Managing Knowledge

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Expert systems are the primary tools used for knowledge discovery.

Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.

Which of the following would not be considered semistructured knowledge?

Fuzzy logic is a type of

Expert systems

The flow of events or transactions captured by an organization's system describes

What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

Identify the three major types of knowledge management systems. Provide two examples of each.

Which of the following is a type of intelligent technique?

Virtually all expert systems deal with problems of

A(n) ________ is a system that provides tools for the management of various types of employee education and training.

Knowledge is universally applicable and easily moved.

Identify three important qualities or capabilities of knowledge work systems.

Once a knowledge taxonomy is developed, documents are all ________ with the proper classification.

Which of the following techniques is used for knowledge discovery?

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)

Most knowledge workers require specialized knowledge work systems, but they also rely on

It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters