Question 1

What is the largest sector of the online travel services market in terms of revenue?

Accepted Answer

A)  hotel reservations 
B)  car reservations 
C)  cruise/tour reservations 
D)  airline reservations 
A)  hotel reservations 
B)  car reservations 
C)  cruise/tour reservations 
D)  airline reservations

Question 2

In 2014, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Accepted Answer

A)  35% 
B)  55% 
C)  75% 
D)  95% 
A)  35% 
B)  55% 
C)  75% 
D)  95%

Question 3

The existence of substitute products is a key industry strategic factor.

Accepted Answer

A) True 
 B)False

Question 4

Almost all recruiting professionals now use social networks to find new employees.

Accepted Answer

A) True 
 B)False

Question 5

Online retailing provides an example of the powerful role that intermediaries continue to play in retail trade.

Accepted Answer

A) True 
 B)False

Question 6

Describe the state of the online retail sector today.

Accepted Answer

The online retail sector is one of the s

Question 7

________ measures the percentage of sales revenue a firm is able to retain after all expenses are deducted from gross revenues.

Accepted Answer

The answer of ________ measures the percentage of sales revenue...

Question 8

________ retailers are firms that sell products through a variety of channels and integrate their physical stores with their Web sites and mobile platform.

Accepted Answer

The answer of ________ retailers are firms that sell products...

Question 9

Omni-channel merchants are also referred to as:

Accepted Answer

A)  virtual merchants. 
B)  bricks-and-clicks companies. 
C)  catalog merchants. 
D)  manufacturer-direct firms. 
A)  virtual merchants. 
B)  bricks-and-clicks companies. 
C)  catalog merchants. 
D)  manufacturer-direct firms.

Question 10

Contrary to predictions of analysts made during the early days of e-commerce, the Internet has led to both disintermediation and hypermediation on a widespread basis.

Accepted Answer

A) True 
 B)False

Question 11

The major impact of Internet real estate sites is in influencing offline decisions.

Accepted Answer

A) True 
 B)False

Question 12

The online mortgage industry has transformed the process of obtaining a mortgage.

Accepted Answer

A) True 
 B)False

Question 13

All of the following services require extensive personalization except:

Accepted Answer

A)  financial services. 
B)  legal services. 
C)  medical services. 
D)  accounting services. 
A)  financial services. 
B)  legal services. 
C)  medical services. 
D)  accounting services.

Question 14

All of the following statements about the MOTO sector are True except:

Accepted Answer

A)  compared to general merchandisers, the transition to e-commerce has been easier for MOTO firms. 
B)  the MOTO sector is also referred to as the specialty store sector. 
C)  MOTO was the last technological revolution that preceded e-commerce. 
D)  distribution of catalogs is one of MOTO retailers' biggest expenses. 
A)  compared to general merchandisers, the transition to e-commerce has been easier for MOTO firms. 
B)  the MOTO sector is also referred to as the specialty store sector. 
C)  MOTO was the last technological revolution that preceded e-commerce. 
D)  distribution of catalogs is one of MOTO retailers' biggest expenses.

Question 15

________ refers to the ability of firms to survive as profitable business firms during the specified period.

Accepted Answer

The answer of ________ refers to the ability of firms...

Question 16

Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

Accepted Answer

A)  retailing goods. 
B)  personalization. 
C)  information brokering. 
D)  providing hands-on services. 
A)  retailing goods. 
B)  personalization. 
C)  information brokering. 
D)  providing hands-on services.

Question 17

In the United States, the service sector accounts for approximately ________ % of the United States GDP.

Accepted Answer

A)  10 
B)  30 
C)  50 
D)  80 
A)  10 
B)  30 
C)  50 
D)  80

Question 18

Which of the following is not one of the central challenges facing the online retail industry?

Accepted Answer

A)  lack of physical store presence 
B)  consumer concerns about the privacy of personal information 
C)  inconvenience in returning goods 
D)  delivery delays 
A)  lack of physical store presence 
B)  consumer concerns about the privacy of personal information 
C)  inconvenience in returning goods 
D)  delivery delays

Question 19

Online retail constitutes about 6% of the total retail market today.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are advantages of online retail except:

Accepted Answer

A)  lower supply chain costs. 
B)  lower cost of distribution. 
C)  ability to change prices. 
D)  faster delivery of goods. 
A)  lower supply chain costs. 
B)  lower cost of distribution. 
C)  ability to change prices. 
D)  faster delivery of goods.

What is the largest sector of the online travel services market in terms of revenue?

In 2014, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

The existence of substitute products is a key industry strategic factor.

Almost all recruiting professionals now use social networks to find new employees.

Online retailing provides an example of the powerful role that intermediaries continue to play in retail trade.

Describe the state of the online retail sector today.

________ measures the percentage of sales revenue a firm is able to retain after all expenses are deducted from gross revenues.

________ retailers are firms that sell products through a variety of channels and integrate their physical stores with their Web sites and mobile platform.

Omni-channel merchants are also referred to as:

Contrary to predictions of analysts made during the early days of e-commerce, the Internet has led to both disintermediation and hypermediation on a widespread basis.

The major impact of Internet real estate sites is in influencing offline decisions.

The online mortgage industry has transformed the process of obtaining a mortgage.

All of the following services require extensive personalization except:

All of the following statements about the MOTO sector are True except:

________ refers to the ability of firms to survive as profitable business firms during the specified period.

Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

In the United States, the service sector accounts for approximately ________ % of the United States GDP.

Which of the following is not one of the central challenges facing the online retail industry?

Online retail constitutes about 6% of the total retail market today.

All of the following are advantages of online retail except:

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Web Sites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social, Mobile, and Local Marketing

Ethical, Social, and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

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Exam 9: Online Retailing and Services

What is the largest sector of the online travel services market in terms of revenue?

In 2014, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

The existence of substitute products is a key industry strategic factor.

Almost all recruiting professionals now use social networks to find new employees.

Online retailing provides an example of the powerful role that intermediaries continue to play in retail trade.

Describe the state of the online retail sector today.

________ measures the percentage of sales revenue a firm is able to retain after all expenses are deducted from gross revenues.

________ retailers are firms that sell products through a variety of channels and integrate their physical stores with their Web sites and mobile platform.

Omni-channel merchants are also referred to as:

Contrary to predictions of analysts made during the early days of e-commerce, the Internet has led to both disintermediation and hypermediation on a widespread basis.

The major impact of Internet real estate sites is in influencing offline decisions.

The online mortgage industry has transformed the process of obtaining a mortgage.

All of the following services require extensive personalization except:

All of the following statements about the MOTO sector are True except:

________ refers to the ability of firms to survive as profitable business firms during the specified period.

Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

In the United States, the service sector accounts for approximately ________ % of the United States GDP.

Which of the following is not one of the central challenges facing the online retail industry?

Online retail constitutes about 6% of the total retail market today.

All of the following are advantages of online retail except:

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Web Sites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social, Mobile, and Local Marketing

Ethical, Social, and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters