Question 1

All of the following statements about the online real estate services market are True except:

Accepted Answer

A)  Zillow and Trulia together account for over 60% of Web and mobile traffic to online real estate sites. 
B)  real estate differs from other types of online financial services because it is impossible to complete a property transaction online. 
C)  the primary service offered by real estate sites is a listing of houses available. 
D)  the Internet and e-commerce have created significant disintermediation in the real estate marketplace. 
A)  Zillow and Trulia together account for over 60% of Web and mobile traffic to online real estate sites. 
B)  real estate differs from other types of online financial services because it is impossible to complete a property transaction online. 
C)  the primary service offered by real estate sites is a listing of houses available. 
D)  the Internet and e-commerce have created significant disintermediation in the real estate marketplace.

Question 2

In 2014, the number of online buyers was over 200 million.

Accepted Answer

A) True 
 B)False

Question 3

Approximately ________ % of the United States labor force is involved in providing services.

Accepted Answer

A)  50 
B)  60 
C)  70 
D)  80 
A)  50 
B)  60 
C)  70 
D)  80

Question 4

Explain why online career services are so well suited to the Web.

Accepted Answer

Next to travel services, job-hunting ser

Question 5

Which of the following statements is not True?

Accepted Answer

A)  Price competition among online travel services is difficult as comparison shopping for better prices is easy. 
B)  Online travel services is one of the few sectors in which extensive disintermediation has occurred. 
C)  The ability of travel products and services to be commoditized is a significant factor in the explosive growth of the online travel services industry. 
D)  The online travel services industry has gone through a period of consolidation. 
A)  Price competition among online travel services is difficult as comparison shopping for better prices is easy. 
B)  Online travel services is one of the few sectors in which extensive disintermediation has occurred. 
C)  The ability of travel products and services to be commoditized is a significant factor in the explosive growth of the online travel services industry. 
D)  The online travel services industry has gone through a period of consolidation.

Question 6

Define economic viability and explain the factors involved in assessing a firm's economic viability.

Accepted Answer

Economic viability refers to the ability

Question 7

Which of the following is not a major trend in the online recruitment services industry?

Accepted Answer

A)  disintermediation 
B)  localization 
C)  social networking 
D)  consolidation 
A)  disintermediation 
B)  localization 
C)  social networking 
D)  consolidation

Question 8

Which of the following is not one of the methods used by traditional retailers to develop omni-channel integration?

Accepted Answer

A)  online Web catalog 
B)  online order, in-store pickup 
C)  online supply-push 
D)  online promotions for offline purchases 
A)  online Web catalog 
B)  online order, in-store pickup 
C)  online supply-push 
D)  online promotions for offline purchases

Question 9

Consumers are primarily price-driven when shopping on the Internet.

Accepted Answer

A) True 
 B)False

Question 10

Eight of the top ten fastest-growing e-commerce merchants from 2003 to 2013 were:

Accepted Answer

A)  virtual merchants. 
B)  bricks-and-clicks companies. 
C)  catalog merchants. 
D)  manufacturer-direct firms. 
A)  virtual merchants. 
B)  bricks-and-clicks companies. 
C)  catalog merchants. 
D)  manufacturer-direct firms.

Question 11

In a(n) ________ model, products are not built until an order is received.

Accepted Answer

The answer of In a(n) ________ model, products are not...

Question 12

________ provide integrated airline, hotel, conference center, and auto rental services at a single Web site.

Accepted Answer

Corporate

Question 13

LivingSocial is an example of local commerce.

Accepted Answer

A) True 
 B)False

Question 14

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

Accepted Answer

A)  term life insurance 
B)  automobile insurance 
C)  health insurance 
D)  property and casualty insurance 
A)  term life insurance 
B)  automobile insurance 
C)  health insurance 
D)  property and casualty insurance

Question 15

Operating margin is defined as:

Accepted Answer

A)  operating income or loss divided by net sales revenues. 
B)  operating income or loss divided by total operating expenses. 
C)  net sales revenues divided by net income or loss. 
D)  net assets divided by net liabilities. 
A)  operating income or loss divided by net sales revenues. 
B)  operating income or loss divided by total operating expenses. 
C)  net sales revenues divided by net income or loss. 
D)  net assets divided by net liabilities.

Question 16

All of the following are challenges for catalog merchants except:

Accepted Answer

A)  high costs of printing and mailing. 
B)  building a credible Web site. 
C)  the need to bring staff in or manage new technology. 
D)  building sophisticated order entry and fulfillment systems. 
A)  high costs of printing and mailing. 
B)  building a credible Web site. 
C)  the need to bring staff in or manage new technology. 
D)  building sophisticated order entry and fulfillment systems.

Question 17

Which of the following best explains why the service sector is a natural avenue for e-commerce?

Accepted Answer

A)  The service sector is less geographically reliant and more globally oriented. 
B)  The service sector has historically been more technology-reliant. 
C)  Much of the value in services is based on the collection, storage, and exchange of information. 
D)  It is not; services are difficult to translate to e-commerce because they rely on face-to-face communication and barter. 
A)  The service sector is less geographically reliant and more globally oriented. 
B)  The service sector has historically been more technology-reliant. 
C)  Much of the value in services is based on the collection, storage, and exchange of information. 
D)  It is not; services are difficult to translate to e-commerce because they rely on face-to-face communication and barter.

Question 18

All of the following are examples of the challenges that traditional manufacturers experience when using the Internet to sell directly to the consumer except:

Accepted Answer

A)  moving to a demand-pull model. 
B)  high cost structures. 
C)  developing a fast-response online order and fulfillment system. 
D)  channel conflict. 
A)  moving to a demand-pull model. 
B)  high cost structures. 
C)  developing a fast-response online order and fulfillment system. 
D)  channel conflict.

Question 19

Which of the following is not a key industry strategic factor?

Accepted Answer

A)  synergies 
B)  barriers to entry 
C)  industry value chain 
D)  existence of substitute products 
A)  synergies 
B)  barriers to entry 
C)  industry value chain 
D)  existence of substitute products

Question 20

All of the following are strategic factors that pertain specifically to a firm and its related businesses except:

Accepted Answer

A)  core competencies. 
B)  synergies. 
C)  technology. 
D)  power of customers. 
A)  core competencies. 
B)  synergies. 
C)  technology. 
D)  power of customers.

All of the following statements about the online real estate services market are True except:

In 2014, the number of online buyers was over 200 million.

Approximately ________ % of the United States labor force is involved in providing services.

Explain why online career services are so well suited to the Web.

Which of the following statements is not True?

Define economic viability and explain the factors involved in assessing a firm's economic viability.

Which of the following is not a major trend in the online recruitment services industry?

Which of the following is not one of the methods used by traditional retailers to develop omni-channel integration?

Consumers are primarily price-driven when shopping on the Internet.

Eight of the top ten fastest-growing e-commerce merchants from 2003 to 2013 were:

In a(n) ________ model, products are not built until an order is received.

________ provide integrated airline, hotel, conference center, and auto rental services at a single Web site.

LivingSocial is an example of local commerce.

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

Operating margin is defined as:

All of the following are challenges for catalog merchants except:

Which of the following best explains why the service sector is a natural avenue for e-commerce?

All of the following are examples of the challenges that traditional manufacturers experience when using the Internet to sell directly to the consumer except:

Which of the following is not a key industry strategic factor?

All of the following are strategic factors that pertain specifically to a firm and its related businesses except:

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Web Sites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social, Mobile, and Local Marketing

Ethical, Social, and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters

Exam 9: Online Retailing and Services

All of the following statements about the online real estate services market are True except:

In 2014, the number of online buyers was over 200 million.

Approximately ________ % of the United States labor force is involved in providing services.

Explain why online career services are so well suited to the Web.

Which of the following statements is not True?

Define economic viability and explain the factors involved in assessing a firm's economic viability.

Which of the following is not a major trend in the online recruitment services industry?

Which of the following is not one of the methods used by traditional retailers to develop omni-channel integration?

Consumers are primarily price-driven when shopping on the Internet.

Eight of the top ten fastest-growing e-commerce merchants from 2003 to 2013 were:

In a(n) ________ model, products are not built until an order is received.

________ provide integrated airline, hotel, conference center, and auto rental services at a single Web site.

LivingSocial is an example of local commerce.

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

Operating margin is defined as:

All of the following are challenges for catalog merchants except:

Which of the following best explains why the service sector is a natural avenue for e-commerce?

All of the following are examples of the challenges that traditional manufacturers experience when using the Internet to sell directly to the consumer except:

Which of the following is not a key industry strategic factor?

All of the following are strategic factors that pertain specifically to a firm and its related businesses except:

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Web Sites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social, Mobile, and Local Marketing

Ethical, Social, and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters