Question 1

Central tendency is a problem caused by respondents who rate everything as average.

Accepted Answer

A) True 
 B)False

Question 2

A pyramid structure should be used if the analyst believes the interviewee needs to warm up to the topic.

Accepted Answer

A) True 
 B)False

Question 3

A JAD session should be held at a comfortable location away from the corporate headquarters.

Accepted Answer

A) True 
 B)False

Question 4

Behavior is what organizational members do.

Accepted Answer

A) True 
 B)False

Question 5

Responses gained through questionnaires using open-ended questions are relatively easy to quantify.

Accepted Answer

A) True 
 B)False

Question 6

A funnel-shaped question sequence is useful when the interviewee feels emotionally about the topic and needs freedom to express those emotions.

Accepted Answer

A) True 
 B)False

Question 7

When deciding whom to interview, it is unnecessary to include all organizational levels which will be affected by the system.

Accepted Answer

A) True 
 B)False

Question 8

Nominal scales are used to classify things.

Accepted Answer

A) True 
 B)False

Question 9

The halo effect is when an impression formed in one question carries into the next question.

Accepted Answer

A) True 
 B)False

Question 10

Probing questions:

Accepted Answer

A) should be avoided, since they may make the interviewee feel that he/she is being interrogated. 
B) are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation. 
C) are used to clarify, draw out and expand on the interviewee's point. 
D) should be done using an investigative/reporter approach. 
A) should be avoided, since they may make the interviewee feel that he/she is being interrogated. 
B) are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation. 
C) are used to clarify, draw out and expand on the interviewee's point. 
D) should be done using an investigative/reporter approach.

Question 11

Which kind of question is easiest to analyze?

Accepted Answer

A) closed 
B) open 
C) probe 
D) tactical 
A) closed 
B) open 
C) probe 
D) tactical

Question 12

JAD sessions:

Accepted Answer

A) are used when several interviews, with several users, contain only closed, detailed questions. 
B) are used when the users do not get along with one another. 
C) are used to perform interviews with management and primary clients outside the corporation. 
D) are used to reduce the time and the cost of doing many one-to-one interviews. 
A) are used when several interviews, with several users, contain only closed, detailed questions. 
B) are used when the users do not get along with one another. 
C) are used to perform interviews with management and primary clients outside the corporation. 
D) are used to reduce the time and the cost of doing many one-to-one interviews.

Question 13

Which term is defined as "what people in the organization say they want"?

Accepted Answer

A) attitudes 
B) behavior 
C) beliefs 
D) characteristics 
A) attitudes 
B) behavior 
C) beliefs 
D) characteristics

Question 14

Which of these is most useful in understanding an organization's culture more fully?

Accepted Answer

A) goals 
B) feelings 
C) informal procedures 
D) opinions 
A) goals 
B) feelings 
C) informal procedures 
D) opinions

Question 15

A drawback of holding JAD sessions is that the system usually takes longer to implement while each person schedules their individual meeting.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following should be used to prepare the interviewee?

Accepted Answer

A) Email your questions to the interviewee ahead of time so that he/she can formulate responses. 
B) Tell the interviewee the type and format of the questions. 
C) Let the interviewee know the names of other people that you have interviewed. 
D) Ask the interviewee what he/she would like to be questioned about. 
A) Email your questions to the interviewee ahead of time so that he/she can formulate responses. 
B) Tell the interviewee the type and format of the questions. 
C) Let the interviewee know the names of other people that you have interviewed. 
D) Ask the interviewee what he/she would like to be questioned about.

Question 17

An example of an ________ question is "Explain how you make a purchasing decision."

Accepted Answer

A) open-ended 
B) closed-ended 
C) true/false 
D) multiple choice 
A) open-ended 
B) closed-ended 
C) true/false 
D) multiple choice

Question 18

An interview that begins in a very specific way, then examines general issues, and concludes very specifically is said to have a ________ shape.

Accepted Answer

A) diamond 
B) cube 
C) funnel 
D) pyramid 
A) diamond 
B) cube 
C) funnel 
D) pyramid

Question 19

Which of these is an advantage of open-ended questions?

Accepted Answer

A) allows more spontaneity 
B) gets to the point more quickly 
C) makes comparing interviews easier 
D) saves time 
A) allows more spontaneity 
B) gets to the point more quickly 
C) makes comparing interviews easier 
D) saves time

Question 20

Validity is the degree to which the question measures what the analyst intends to measure.

Accepted Answer

A) True 
 B)False

Central tendency is a problem caused by respondents who rate everything as average.

A pyramid structure should be used if the analyst believes the interviewee needs to warm up to the topic.

A JAD session should be held at a comfortable location away from the corporate headquarters.

Behavior is what organizational members do.

Responses gained through questionnaires using open-ended questions are relatively easy to quantify.

A funnel-shaped question sequence is useful when the interviewee feels emotionally about the topic and needs freedom to express those emotions.

When deciding whom to interview, it is unnecessary to include all organizational levels which will be affected by the system.

Nominal scales are used to classify things.

The halo effect is when an impression formed in one question carries into the next question.

Probing questions:

Which kind of question is easiest to analyze?

JAD sessions:

Which term is defined as "what people in the organization say they want"?

Which of these is most useful in understanding an organization's culture more fully?

A drawback of holding JAD sessions is that the system usually takes longer to implement while each person schedules their individual meeting.

Which of the following should be used to prepare the interviewee?

An example of an ________ question is "Explain how you make a purchasing decision."

An interview that begins in a very specific way, then examines general issues, and concludes very specifically is said to have a ________ shape.

Which of these is an advantage of open-ended questions?

Validity is the degree to which the question measures what the analyst intends to measure.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling and Prototyping

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction

Designing Accurate Data Entry

Quality Assurance and Implementation

Filters

Exam 4: Information Gathering: Interactive Methods

Central tendency is a problem caused by respondents who rate everything as average.

A pyramid structure should be used if the analyst believes the interviewee needs to warm up to the topic.

A JAD session should be held at a comfortable location away from the corporate headquarters.

Behavior is what organizational members do.

Responses gained through questionnaires using open-ended questions are relatively easy to quantify.

A funnel-shaped question sequence is useful when the interviewee feels emotionally about the topic and needs freedom to express those emotions.

When deciding whom to interview, it is unnecessary to include all organizational levels which will be affected by the system.

Nominal scales are used to classify things.

The halo effect is when an impression formed in one question carries into the next question.

Probing questions:

Which kind of question is easiest to analyze?

JAD sessions:

Which term is defined as "what people in the organization say they want"?

Which of these is most useful in understanding an organization's culture more fully?

A drawback of holding JAD sessions is that the system usually takes longer to implement while each person schedules their individual meeting.

Which of the following should be used to prepare the interviewee?

An example of an ________ question is "Explain how you make a purchasing decision."

An interview that begins in a very specific way, then examines general issues, and concludes very specifically is said to have a ________ shape.

Which of these is an advantage of open-ended questions?

Validity is the degree to which the question measures what the analyst intends to measure.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling and Prototyping

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction

Designing Accurate Data Entry

Quality Assurance and Implementation

Filters