Question 1

List three of the five methods of administering a questionnaire.

Accepted Answer

The five methods are: (1)Convening all concerned respondents together at one time, (2)Personally handing out blank questionnaires and taking back completed ones, (3)Allowing respondents to self-administer the questionnaire at work and drop it in a centrally located box, (4)Mailing questionnaires to employees at branch sites and supplying a deadline, instructions, and return postage, (5)Administering the questionnaire electronically either via email or on the Web.

Question 2

Which of these is an advantage of closed interview questions?

Accepted Answer

A) keeps interviewer in control of the interview 
B) makes it more interesting for the interviewee 
C) makes phrasing easier for the interviewer 
D) provides richness of detail 
A) keeps interviewer in control of the interview 
B) makes it more interesting for the interviewee 
C) makes phrasing easier for the interviewer 
D) provides richness of detail A

Question 3

The degree in which the question measures what the analyst intends to measure is called:

Accepted Answer

A) external consistency. 
B) internal consistency. 
C) factoring. 
D) validity. 
A) external consistency. 
B) internal consistency. 
C) factoring. 
D) validity. D

Question 4

Which of these interview structures begins with the general and ends with the specific?

Accepted Answer

A) circle 
B) diamond 
C) funnel 
D) pyramid 
A) circle 
B) diamond 
C) funnel 
D) pyramid

Question 5

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Accepted Answer

A) deciding on question types and structure 
B) deciding whom to interview 
C) establishing interview objectives 
D) preparing the interviewee 
E) reading background material 
A) deciding on question types and structure 
B) deciding whom to interview 
C) establishing interview objectives 
D) preparing the interviewee 
E) reading background material

Question 6

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

Accepted Answer

A) True 
 B)False

Question 7

A radio button is used to obtain a yes-no or true-false answer on a Web survey.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not a disadvantage of JAD sessions?

Accepted Answer

A) JAD requires a commitment of a large block of time from the users. 
B) If the preparation for a JAD session is inadequate, it may result is a less than satisfactory design. 
C) Only one or two users have input into a JAD session. 
D) The organizational culture may not support a JAD session. 
A) JAD requires a commitment of a large block of time from the users. 
B) If the preparation for a JAD session is inadequate, it may result is a less than satisfactory design. 
C) Only one or two users have input into a JAD session. 
D) The organizational culture may not support a JAD session.

Question 9

A questionnaire is an excellent means of doing an in depth analysis of a manager's decision-making processes.

Accepted Answer

A) True 
 B)False

Question 10

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.

Accepted Answer

A) True 
 B)False

Question 11

The written interview report:

Accepted Answer

A) should be written as soon as possible after the interview. 
B) should be a transcript of the interview. 
C) should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable. 
D) should not contain the user's name or position. 
A) should be written as soon as possible after the interview. 
B) should be a transcript of the interview. 
C) should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable. 
D) should not contain the user's name or position.

Question 12

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

Accepted Answer

A) True 
 B)False

Question 13

During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.

Accepted Answer

A) concerns 
B) opinions 
C) objections 
D) None of the above. 
A) concerns 
B) opinions 
C) objections 
D) None of the above.

Question 14

Validity is the degree to which the question measures what the analyst intends to measure.

Accepted Answer

A) True 
 B)False

Question 15

An inductive organization of interview questions can be visualized as having a ________ shape.

Accepted Answer

A) pyramid 
B) diamond 
C) funnel 
D) cube 
A) pyramid 
B) diamond 
C) funnel 
D) cube

Question 16

When should an interviewer compose a written interview report and why?

Accepted Answer

To capture as much data about

Question 17

The interview is a valuable time to explore key human-computer interaction concerns.

Accepted Answer

A) True 
 B)False

Question 18

Closed questions leave all possible response options to the respondent.

Accepted Answer

A) True 
 B)False

Question 19

An example of a(n)________ is the question "Why?"

Accepted Answer

A) probe 
B) bipolar question 
C) closed question 
D) interactive question 
A) probe 
B) bipolar question 
C) closed question 
D) interactive question

Question 20

Questionnaires are a quick way to gather massive amounts of data.

Accepted Answer

A) True 
 B)False

List three of the five methods of administering a questionnaire.

Which of these is an advantage of closed interview questions?

The degree in which the question measures what the analyst intends to measure is called:

Which of these interview structures begins with the general and ends with the specific?

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

A radio button is used to obtain a yes-no or true-false answer on a Web survey.

Which of the following is not a disadvantage of JAD sessions?

A questionnaire is an excellent means of doing an in depth analysis of a manager's decision-making processes.

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.

The written interview report:

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.

Validity is the degree to which the question measures what the analyst intends to measure.

An inductive organization of interview questions can be visualized as having a ________ shape.

When should an interviewer compose a written interview report and why?

The interview is a valuable time to explore key human-computer interaction concerns.

Closed questions leave all possible response options to the respondent.

An example of a(n)________ is the question "Why?"

Questionnaires are a quick way to gather massive amounts of data.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling and Prototyping

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction

Designing Accurate Data Entry

Quality Assurance and Implementation

Filters

Exam 4: Information Gathering: Interactive Methods

List three of the five methods of administering a questionnaire.

Which of these is an advantage of closed interview questions?

The degree in which the question measures what the analyst intends to measure is called:

Which of these interview structures begins with the general and ends with the specific?

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

A radio button is used to obtain a yes-no or true-false answer on a Web survey.

Which of the following is not a disadvantage of JAD sessions?

A questionnaire is an excellent means of doing an in depth analysis of a manager's decision-making processes.

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.

The written interview report:

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.

Validity is the degree to which the question measures what the analyst intends to measure.

An inductive organization of interview questions can be visualized as having a ________ shape.

When should an interviewer compose a written interview report and why?

The interview is a valuable time to explore key human-computer interaction concerns.

Closed questions leave all possible response options to the respondent.

An example of a(n)________ is the question "Why?"

Questionnaires are a quick way to gather massive amounts of data.

Systems, Roles, and Development Methodologies

Understanding and Modeling Organizational Systems

Project Management

Information Gathering: Unobtrusive Methods

Agile Modeling and Prototyping

Using Data Flow Diagrams

Analyzing Systems Using Data Dictionaries

Process Specifications and Structured Decisions

Object-Oriented Systems Analysis and Design Using Uml

Designing Effective Output

Designing Effective Input

Designing Databases

Human-Computer Interaction

Designing Accurate Data Entry

Quality Assurance and Implementation

Filters