Exam 5: Information Gathering: Unobtrusive Methods

A good rule of thumb is to interview at least ________ people on every level of the organization.

The overriding variable that determines how many people the systems analyst should interview in depth is:

One important function of performance reports is to assess the size of the gap between actual and intended performance.

Examining policies allows the systems analyst to gain an awareness of the values, attitudes, and beliefs that are guiding the corporation.

Most ________ reports take on the general form of actual versus intended performance.

Assessing use of ________ provides a quick and accurate barometer of many HCI, interpersonal, and organizational variables.

Which is not a way that the analyst can inspect a record?

Which determines the sample size?

The systems analyst can gain an understanding of the credibility exhibited by managers in the organization by observing their clothing.

When using the analyst's playscript, activities are recorded using nouns that describe the outcome.

Playscript is an organized and systematic approach that demands that the analyst understand and articulate the action taken by the decision maker.

List three of the four reasons why the systems analyst would want to sample data or select representative people to interview.

A good rule of thumb is to interview at least five people on every level of the organization.

Sometimes a systems analyst must select a group of people or documents to study.This process is referred to as cluster sampling.

When the systems analyst selects a group of documents or people to study, it is an example of ________ sampling.

________ is the process of systematically selecting representative elements of a population.

When the systems analyst asks an opinion of a permanent feature of the installed information system, the executive interviewed may provide an unbiased evaluation since there is little possibility of changing it.

An office lighted with warm, incandescent lighting indicates a tendency toward:

Qualitative documents include:

Which of these recording techniques has a decision maker who is observed in the left column and all of their actions in the right-hand column?