Question 1

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

Accepted Answer

A) True 
 B)False

Question 2

An information system project's scope is directly related to its business requirements.

Accepted Answer

A) True 
 B)False

Question 3

The organizational activities working toward the adoption, management, and routinization of a new information system are called

Accepted Answer

A)  production. 
B)  maintenance. 
C)  implementation. 
D)  acceptance. 
E)  final acceptance. 
A)  production. 
B)  maintenance. 
C)  implementation. 
D)  acceptance. 
E)  final acceptance.

Question 4

Formal planning and control tools

Accepted Answer

A)  enable a project to have sufficient technical support for project management and development. 
B)  enable a project manager to properly document and monitor project plans. 
C)  portray a project as a network diagram with numbered nodes representing project tasks. 
D)  consist of ways to link the work of the implementation team with users at all organization levels. 
E)  enable senior management to track the development of systems. 
A)  enable a project to have sufficient technical support for project management and development. 
B)  enable a project manager to properly document and monitor project plans. 
C)  portray a project as a network diagram with numbered nodes representing project tasks. 
D)  consist of ways to link the work of the implementation team with users at all organization levels. 
E)  enable senior management to track the development of systems.

Question 5

In sociotechnical design

Accepted Answer

A)  separate sets of technical and social design solutions are developed and compared. 
B)  ergonomic features of a system and the system's technical design are given equal importance. 
C)  systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. 
D)  all of the above. 
A)  separate sets of technical and social design solutions are developed and compared. 
B)  ergonomic features of a system and the system's technical design are given equal importance. 
C)  systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. 
D)  all of the above.

Question 6

Americlinic, a national chain of budget health-care clinics, is creating an information system that will allow patients and doctors at participating franchises to communicate online. The goal of the system is to allow doctors to respond to minor health questions quickly and more efficiently, saving patients unnecessary visits to the clinic. This will be a major procedural change. What steps would you recommend to this company to ensure the user acceptance of the system?

Accepted Answer

The first step should be to conduct an o

Question 7

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

Accepted Answer

A) True 
 B)False

Question 8

At the top of the management structure for information systems projects in a large company is

Accepted Answer

A)  project management. 
B)  the CIO. 
C)  the corporate strategic planning group. 
D)  the board of directors. 
E)  chief executive officer (CEO). 
A)  project management. 
B)  the CIO. 
C)  the corporate strategic planning group. 
D)  the board of directors. 
E)  chief executive officer (CEO).

Question 9

All of the following are intangible benefits of information systems except

Accepted Answer

A)  improved asset utilization. 
B)  increased organizational learning. 
C)  improved operations. 
D)  reduced workforce. 
E)  employee morale. 
A)  improved asset utilization. 
B)  increased organizational learning. 
C)  improved operations. 
D)  reduced workforce. 
E)  employee morale.

Question 10

In using a portfolio analysis to determine which IT projects to pursue, you would

Accepted Answer

A)  select the most low-risk projects from the inventory. 
B)  limit work to those projects with great rewards. 
C)  select only low-risk, high-reward projects. 
D)  balance high-risk, high reward projects with lower-risk projects. 
E)  avoid projects that were very costly. 
A)  select the most low-risk projects from the inventory. 
B)  limit work to those projects with great rewards. 
C)  select only low-risk, high-reward projects. 
D)  balance high-risk, high reward projects with lower-risk projects. 
E)  avoid projects that were very costly.

Question 11

________ is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

Accepted Answer

The answer of ________ is the interaction of people and...

Question 12

All of the following are indications of a failed information systems project except

Accepted Answer

A)  employees are refusing to switch to the new system. 
B)  employees have created a spreadsheet solution to manipulate the data generated by the system. 
C)  a redesigned Web site has fewer visits to the customer support pages. 
D)  employees require training to properly use the system. 
E)  the system is not being used by anyone. 
A)  employees are refusing to switch to the new system. 
B)  employees have created a spreadsheet solution to manipulate the data generated by the system. 
C)  a redesigned Web site has fewer visits to the customer support pages. 
D)  employees require training to properly use the system. 
E)  the system is not being used by anyone.

Question 13

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent.

Accepted Answer

A)  30 
B)  40 
C)  50 
D)  60 
E)  70 
A)  30 
B)  40 
C)  50 
D)  60 
E)  70

Question 14

You have been hired as a consultant to make recommendations for Smarty's, a healthy fast-food chain that is undergoing major expansion and is in need of a supply chain planning system. They are evaluating two commercially available software packages. What systems evaluation model will help them assess and compare the two packages?
 How does this model work?

Accepted Answer

A scoring model can be used for selectin

Question 15

Which of the following types of projects is most likely to fail?

Accepted Answer

A)  integration of a third-party automated payment system 
B)  replacement of middleware with Web services for legacy application integration 
C)  a business process redesign project that restructures workflow and responsibilities 
D)  redesigning a user interface to an online investment site 
E)  building a Web-based interface to an existing system 
A)  integration of a third-party automated payment system 
B)  replacement of middleware with Web services for legacy application integration 
C)  a business process redesign project that restructures workflow and responsibilities 
D)  redesigning a user interface to an online investment site 
E)  building a Web-based interface to an existing system

Question 16

The ________ reviews and approves plans for systems in all divisions.

Accepted Answer

A)  project management group 
B)  project team 
C)  IS steering committee 
D)  corporate strategic planning committee 
E)  chief executive officer (CEO) 
A)  project management group 
B)  project team 
C)  IS steering committee 
D)  corporate strategic planning committee 
E)  chief executive officer (CEO)

Question 17

The goal of sociotechnical design is to create systems where the organization and the technology change and adjust to one another.

Accepted Answer

A) True 
 B)False

Question 18

Which type of tool helps project managers identify bottlenecks in project development?

Accepted Answer

A)  internal integration tools 
B)  external integration tools 
C)  formal planning and control tools 
D)  both B and C 
A)  internal integration tools 
B)  external integration tools 
C)  formal planning and control tools 
D)  both B and C

Question 19

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

Accepted Answer

A) True 
 B)False

Question 20

The cost of a project is based on the time to complete a project multiplied by the cost of human
resources required to complete the project.

Accepted Answer

A) True 
 B)False

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

An information system project's scope is directly related to its business requirements.

The organizational activities working toward the adoption, management, and routinization of a new information system are called

Formal planning and control tools

In sociotechnical design

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

At the top of the management structure for information systems projects in a large company is

All of the following are intangible benefits of information systems except

In using a portfolio analysis to determine which IT projects to pursue, you would

________ is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

All of the following are indications of a failed information systems project except

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent.

Which of the following types of projects is most likely to fail?

The ________ reviews and approves plans for systems in all divisions.

The goal of sociotechnical design is to create systems where the organization and the technology change and adjust to one another.

Which type of tool helps project managers identify bottlenecks in project development?

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

The cost of a project is based on the time to complete a project multiplied by the cost of human resources required to complete the project.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters

Exam 14: Managing Projects

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems.

An information system project's scope is directly related to its business requirements.

The organizational activities working toward the adoption, management, and routinization of a new information system are called

Formal planning and control tools

In sociotechnical design

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

At the top of the management structure for information systems projects in a large company is

All of the following are intangible benefits of information systems except

In using a portfolio analysis to determine which IT projects to pursue, you would

________ is the interaction of people and machines in the work environment, including the design of jobs, health issues, and the end-user interface of information systems.

All of the following are indications of a failed information systems project except

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent.

Which of the following types of projects is most likely to fail?

The ________ reviews and approves plans for systems in all divisions.

The goal of sociotechnical design is to create systems where the organization and the technology change and adjust to one another.

Which type of tool helps project managers identify bottlenecks in project development?

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

The cost of a project is based on the time to complete a project multiplied by the cost of human resources required to complete the project.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters