Question 1

An example of an operational operations management decision is inventory level management.

Accepted Answer

A) True 
 B)False

Question 2

A productivity increase in one operation that does not improve overall productivity of the business is not

Accepted Answer

A)  worthwhile. 
B)  trivial. 
C)  competence-destroying. 
D)  an order winner. 
E)  an order qualifier. 
A)  worthwhile. 
B)  trivial. 
C)  competence-destroying. 
D)  an order winner. 
E)  an order qualifier.

Question 3

Standardization has the advantage of reducing variability.

Accepted Answer

A) True 
 B)False

Question 4

Government statistics are a good source of data about productivity trends in the service sector.

Accepted Answer

A) True 
 B)False

Question 5

In the 1970s and early 1980s in the United States, organizations concentrated on:

Accepted Answer

A)  operations strategies. 
B)  improving quality. 
C)  marketing and financial strategies. 
D)  revising mission statements. 
E)  environmental issues. 
A)  operations strategies. 
B)  improving quality. 
C)  marketing and financial strategies. 
D)  revising mission statements. 
E)  environmental issues.

Question 6

The fundamental purpose for the existence of any organization is described by its:

Accepted Answer

A)  policies. 
B)  procedures. 
C)  corporate charter. 
D)  mission statement. 
E)  bylaws. 
A)  policies. 
B)  procedures. 
C)  corporate charter. 
D)  mission statement. 
E)  bylaws.

Question 7

Productivity growth can be calculated by:

Accepted Answer

A)  outputs minus inputs. 
B)  inputs divided by the outputs. 
C)  outputs divided by the inputs. 
D)  input plus output divided by two. 
E)   (current productivity - previous productivity) x 100 / (previous productivity) 
A)  outputs minus inputs. 
B)  inputs divided by the outputs. 
C)  outputs divided by the inputs. 
D)  input plus output divided by two. 
E)   (current productivity - previous productivity) x 100 / (previous productivity)

Question 8

Productivity tends to be only a very minor factor in an organization's ability to compete.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a key step toward improving productivity?

Accepted Answer

A)  developing productivity measures for all operations 
B)  improving the bottleneck operations 
C)  establishing reasonable goals for improvement 
D)  considering incentives to reward workers 
E)  converting bond debt to stock ownership 
A)  developing productivity measures for all operations 
B)  improving the bottleneck operations 
C)  establishing reasonable goals for improvement 
D)  considering incentives to reward workers 
E)  converting bond debt to stock ownership

Question 10

The ratio of good output to quantity of raw material input is called

Accepted Answer

A)  nondefective productivity. 
B)  process yield. 
C)  worker quality measurement. 
D)  total quality productivity. 
E)  quantity/quality ratio. 
A)  nondefective productivity. 
B)  process yield. 
C)  worker quality measurement. 
D)  total quality productivity. 
E)  quantity/quality ratio.

Question 11

A characteristic that was once an order winner may become an order qualifier.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not among the chief reasons organizations fail?

Accepted Answer

A)  overemphasis on short-term financial performance 
B)  emphasizing labor productivity in labor-intensive environments 
C)  poor internal communications 
D)  not investing in capital and human resources 
E)  overemphasis on product (or service) design 
A)  overemphasis on short-term financial performance 
B)  emphasizing labor productivity in labor-intensive environments 
C)  poor internal communications 
D)  not investing in capital and human resources 
E)  overemphasis on product (or service) design

Question 13

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Accepted Answer

A)  order qualifiers. 
B)  customization. 
C)  quality. 
D)  price. 
E)  flexibility. 
A)  order qualifiers. 
B)  customization. 
C)  quality. 
D)  price. 
E)  flexibility.

Question 14

Which of the following would be least important in the pursuit of a time-based strategy?

Accepted Answer

A)  cost minimization 
B)  quick changeover times 
C)  operational agility 
D)  reduced complaint resolution times 
E)  flexible technology 
A)  cost minimization 
B)  quick changeover times 
C)  operational agility 
D)  reduced complaint resolution times 
E)  flexible technology

Question 15

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not a key factor of competitiveness?

Accepted Answer

A)  price 
B)  product differentiation 
C)  flexibility 
D)  after-sale service 
E)  size of organization 
A)  price 
B)  product differentiation 
C)  flexibility 
D)  after-sale service 
E)  size of organization

Question 17

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

Accepted Answer

A) True 
 B)False

Question 18

National productivity is determined by averaging the productivity measures of various companies or industries.

Accepted Answer

A) True 
 B)False

Question 19

Improving efficiency will guarantee a similar improvement in productivity.

Accepted Answer

A) True 
 B)False

Question 20

The external elements of SWOT analysis are:

Accepted Answer

A)  strengths and weaknesses. 
B)  strengths and threats. 
C)  opportunities and threats. 
D)  weaknesses and opportunities. 
E)  strengths and opportunities. 
A)  strengths and weaknesses. 
B)  strengths and threats. 
C)  opportunities and threats. 
D)  weaknesses and opportunities. 
E)  strengths and opportunities.

Exam 2: Competitiveness

An example of an operational operations management decision is inventory level management.

A productivity increase in one operation that does not improve overall productivity of the business is not

Standardization has the advantage of reducing variability.

Government statistics are a good source of data about productivity trends in the service sector.

In the 1970s and early 1980s in the United States, organizations concentrated on:

The fundamental purpose for the existence of any organization is described by its:

Productivity growth can be calculated by:

Productivity tends to be only a very minor factor in an organization's ability to compete.

Which of the following is not a key step toward improving productivity?

The ratio of good output to quantity of raw material input is called

A characteristic that was once an order winner may become an order qualifier.

Which of the following is not among the chief reasons organizations fail?

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Which of the following would be least important in the pursuit of a time-based strategy?

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Which of the following is not a key factor of competitiveness?

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

National productivity is determined by averaging the productivity measures of various companies or industries.

Improving efficiency will guarantee a similar improvement in productivity.

The external elements of SWOT analysis are:

Introduction to Operations Management

Forecasting

Product and Service Design

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

Work Design and Measurement

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters