Question 1

Which of the following is a guideline for improving intercultural communication?

Accepted Answer

A) Consider aspects like personal appearance when trying to judge a person. 
B) Do not tolerate ambiguity of any kind. 
C) Avoid using sources like travel guidebooks to learn about a culture. 
D) Always assume that others will think, believe, and behave as you do. 
E) Avoid ethnocentricity and stereotyping 
A) Consider aspects like personal appearance when trying to judge a person. 
B) Do not tolerate ambiguity of any kind. 
C) Avoid using sources like travel guidebooks to learn about a culture. 
D) Always assume that others will think, believe, and behave as you do. 
E) Avoid ethnocentricity and stereotyping

Question 2

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

A) Communication is important for most jobs, except technical jobs such as engineering or finance. 
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession, and the less time you spend communicating. 
C) Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. 
D) Good communication has not been linked to financial advantages for companies. 
E) Communication is important for most jobs, unless you are an entrepreneur. 
A) Communication is important for most jobs, except technical jobs such as engineering or finance. 
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession, and the less time you spend communicating. 
C) Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys. 
D) Good communication has not been linked to financial advantages for companies. 
E) Communication is important for most jobs, unless you are an entrepreneur.

Question 3

Effective communication strengthens the connections between a company and all of its ________.

Accepted Answer

A) factions 
B) cliques 
C) stakeholders 
D) captive audience 
E) captive market 
A) factions 
B) cliques 
C) stakeholders 
D) captive audience 
E) captive market

Question 4

In high-context cultures,________.

Accepted Answer

A) rules and expectations are spelt out through explicit statements 
B) the primary role of communication is to exchange information 
C) people rely less on cues to convey meaning 
D) the conveyed meaning is encoded into the message itself 
E) people rely more on circumstances surrounding the message to convey meaning 
A) rules and expectations are spelt out through explicit statements 
B) the primary role of communication is to exchange information 
C) people rely less on cues to convey meaning 
D) the conveyed meaning is encoded into the message itself 
E) people rely more on circumstances surrounding the message to convey meaning

Question 5

To be effective,business messages should ________.

Accepted Answer

A) generate a specific response from a specific audience 
B) adopt an informal tone 
C) use abstract words that lend themselves to interpretation 
D) not make arguments or recommendations 
E) never contain opinions 
A) generate a specific response from a specific audience 
B) adopt an informal tone 
C) use abstract words that lend themselves to interpretation 
D) not make arguments or recommendations 
E) never contain opinions

Question 6

Legal systems and ethical standards are universal.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a guideline for improving intercultural communication?

Accepted Answer

A) Consider aspects like personal appearance when trying to judge a person. 
B) Avoid using sources like travel guidebooks to learn about a culture. 
C) Recognize your own cultural biases. 
D) Always assume that others will think, believe, and behave as you do. 
E) Do not tolerate ambiguity of any kind. 
A) Consider aspects like personal appearance when trying to judge a person. 
B) Avoid using sources like travel guidebooks to learn about a culture. 
C) Recognize your own cultural biases. 
D) Always assume that others will think, believe, and behave as you do. 
E) Do not tolerate ambiguity of any kind.

Question 8

________ marketing involves attempting to promote products and services to customers who don't know they are being marketed to.

Accepted Answer

A) Stealth 
B) Ambush 
C) Affiliate 
D) Viral 
E) Loyalty 
A) Stealth 
B) Ambush 
C) Affiliate 
D) Viral 
E) Loyalty

Question 9

Explain the concepts of transparency in business communications and stealth marketing,giving examples for both.

Accepted Answer

In the context of business communication

Question 10

Which of the following is a guideline for improving intercultural communication?

Accepted Answer

A) Consider aspects like personal appearance when trying to judge a person. 
B) Be flexible and be prepared to change your habits and attitudes. 
C) Avoid using sources like travel guidebooks to learn about a culture. 
D) Always assume that others will think, believe, and behave as you do. 
E) Do not tolerate ambiguity of any kind. 
A) Consider aspects like personal appearance when trying to judge a person. 
B) Be flexible and be prepared to change your habits and attitudes. 
C) Avoid using sources like travel guidebooks to learn about a culture. 
D) Always assume that others will think, believe, and behave as you do. 
E) Do not tolerate ambiguity of any kind.

Question 11

Which of the following decision making scenarios presents an ethical dilemma?

Accepted Answer

A) A disgruntled employee of one of your competitors has offered to reveal details of his company's new strategy if you were to hire him. This competitor has in the past poached key executives from your company and engaged in industrial espionage in other ways. 
B) You are manager of a large facility in a country where paying bribes to public officials is a way of life. Your company has a zero-tolerance policy toward bribing, but the officials are threatening to close down the factory, rendering several thousand workers jobless, if you don't comply. 
C) It has been brought to your notice that the company competing with you for a major contract is trying to bribe and influence decision-makers in a bid to get the contract. Some of your executives feel that your company should also do the same because getting this contract will make a big difference to the company's future. 
D) The last inspection at your plant revealed structural problems with some of the buildings that, if not fixed immediately, could compromise worker safety. However, your company is low on funds and taking on repair work will push the company into the red. 
E) During a conversation with a friend, you come across information that will significantly impact the stock prices of a company's share in the near future. As Funds Manager at a bank, leveraging this information will allow you to improve the retirement savings of several senior citizens. 
A) A disgruntled employee of one of your competitors has offered to reveal details of his company's new strategy if you were to hire him. This competitor has in the past poached key executives from your company and engaged in industrial espionage in other ways. 
B) You are manager of a large facility in a country where paying bribes to public officials is a way of life. Your company has a zero-tolerance policy toward bribing, but the officials are threatening to close down the factory, rendering several thousand workers jobless, if you don't comply. 
C) It has been brought to your notice that the company competing with you for a major contract is trying to bribe and influence decision-makers in a bid to get the contract. Some of your executives feel that your company should also do the same because getting this contract will make a big difference to the company's future. 
D) The last inspection at your plant revealed structural problems with some of the buildings that, if not fixed immediately, could compromise worker safety. However, your company is low on funds and taking on repair work will push the company into the red. 
E) During a conversation with a friend, you come across information that will significantly impact the stock prices of a company's share in the near future. As Funds Manager at a bank, leveraging this information will allow you to improve the retirement savings of several senior citizens.

Question 12

Which of the following is true about communicating in today's business environment?

Accepted Answer

A) Following accepted standards of grammar, spelling and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. 
B) One should always communicate ethically, even when the choices are not crystal clear. 
C) Constructing compelling narratives-telling stories-is obsolete in today's fast-paced business environment. 
D) Adapting your messages and communication styles to specific audiences is unethical and, often, illegal. 
E) It is now an accepted fact that business communication skills are largely innate and cannot be learnt. 
A) Following accepted standards of grammar, spelling and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. 
B) One should always communicate ethically, even when the choices are not crystal clear. 
C) Constructing compelling narratives-telling stories-is obsolete in today's fast-paced business environment. 
D) Adapting your messages and communication styles to specific audiences is unethical and, often, illegal. 
E) It is now an accepted fact that business communication skills are largely innate and cannot be learnt.

Question 13

To be effective,business messages should ________.

Accepted Answer

A) use abstract words that lend themselves to interpretation 
B) adopt an informal tone 
C) never contain opinions 
D) not make arguments or recommendations 
E) show your readers how they will benefit by responding to your message 
A) use abstract words that lend themselves to interpretation 
B) adopt an informal tone 
C) never contain opinions 
D) not make arguments or recommendations 
E) show your readers how they will benefit by responding to your message

Question 14

In high-context cultures the rules of everyday life are stated explicitly.

Accepted Answer

A) True 
 B)False

Question 15

The most important element of audience-centered communication is ________.

Accepted Answer

A) etiquette 
B) dialog 
C) permission 
D) discussion 
E) high message frequency 
A) etiquette 
B) dialog 
C) permission 
D) discussion 
E) high message frequency

Question 16

In high-context cultures,________.

Accepted Answer

A) people rely less on circumstances surrounding the message to convey meaning 
B) the primary role of communication is to build relationships 
C) people rely less on the explicit content of messages to convey meaning 
D) the conveyed meaning is encoded into the message itself 
E) people rely less on cues to convey meaning 
A) people rely less on circumstances surrounding the message to convey meaning 
B) the primary role of communication is to build relationships 
C) people rely less on the explicit content of messages to convey meaning 
D) the conveyed meaning is encoded into the message itself 
E) people rely less on cues to convey meaning

Question 17

In order to use communication technology effectively,you should NOT ________.

Accepted Answer

A) use the powerful filtering and tagging capabilities of your system 
B) limit your presence on online social networks 
C) connect with people face-to-face frequently 
D) routinely activate visual alerts for incoming messages 
E) try to control the number and types of messages you receive 
A) use the powerful filtering and tagging capabilities of your system 
B) limit your presence on online social networks 
C) connect with people face-to-face frequently 
D) routinely activate visual alerts for incoming messages 
E) try to control the number and types of messages you receive

Question 18

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Accepted Answer

A) Communication is important for most jobs, except technical jobs such as engineering or finance. 
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession, and the less time you spend communicating. 
C) Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys. 
D) Companies that communicate well significantly outperform those that communicate poorly. 
E) Communication is important for most jobs, unless you are an entrepreneur. 
A) Communication is important for most jobs, except technical jobs such as engineering or finance. 
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession, and the less time you spend communicating. 
C) Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys. 
D) Companies that communicate well significantly outperform those that communicate poorly. 
E) Communication is important for most jobs, unless you are an entrepreneur.

Question 19

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Accepted Answer

A) True 
 B)False

Question 20

An activist group accuses a leading cell phone and netbook manufacturer of deceiving customers through its stealth marketing campaign.The group argues that stealth marketing is unethical.They claim that the company hired several actors and rewarded them for promoting products.The campaign involved visiting stores on weekends and during the peak season,using their products on commuter trains,bars,and coffee shops.Which of the following,if true,strengthens the argument?

Accepted Answer

A) Last year, thirty-five percent of Fortune 500 adopted Word of Mouth Marketing campaigns. 
B) The company did not give their targets the opportunity to raise instinctive defenses against persuasive marketing messages. 
C) Around seventy-five percent of cell phone consumers state that they heard of the product from friends. 
D) The Advertising Standards Authority claims that leading companies are using stealth marketing to manipulate customer base. 
E) The company offered 350,000 people a source of income through its stealth marketing campaign. 
A) Last year, thirty-five percent of Fortune 500 adopted Word of Mouth Marketing campaigns. 
B) The company did not give their targets the opportunity to raise instinctive defenses against persuasive marketing messages. 
C) Around seventy-five percent of cell phone consumers state that they heard of the product from friends. 
D) The Advertising Standards Authority claims that leading companies are using stealth marketing to manipulate customer base. 
E) The company offered 350,000 people a source of income through its stealth marketing campaign.

Which of the following is a guideline for improving intercultural communication?

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Effective communication strengthens the connections between a company and all of its ________.

In high-context cultures,________.

To be effective,business messages should ________.

Legal systems and ethical standards are universal.

Which of the following is a guideline for improving intercultural communication?

________ marketing involves attempting to promote products and services to customers who don't know they are being marketed to.

Explain the concepts of transparency in business communications and stealth marketing,giving examples for both.

Which of the following is a guideline for improving intercultural communication?

Which of the following decision making scenarios presents an ethical dilemma?

Which of the following is true about communicating in today's business environment?

To be effective,business messages should ________.

In high-context cultures the rules of everyday life are stated explicitly.

The most important element of audience-centered communication is ________.

In high-context cultures,________.

In order to use communication technology effectively,you should NOT ________.

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Todays Workplace

Which of the following is a guideline for improving intercultural communication?

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

Effective communication strengthens the connections between a company and all of its ________.

In high-context cultures,________.

To be effective,business messages should ________.

Legal systems and ethical standards are universal.

Which of the following is a guideline for improving intercultural communication?

________ marketing involves attempting to promote products and services to customers who don't know they are being marketed to.

Explain the concepts of transparency in business communications and stealth marketing,giving examples for both.

Which of the following is a guideline for improving intercultural communication?

Which of the following decision making scenarios presents an ethical dilemma?

Which of the following is true about communicating in today's business environment?

To be effective,business messages should ________.

In high-context cultures the rules of everyday life are stated explicitly.

The most important element of audience-centered communication is ________.

In high-context cultures,________.

In order to use communication technology effectively,you should NOT ________.

Which of the following is true about the importance of effective communication to your career and to the companies where you will work?

The ability to follow accepted standards of grammar,spelling,and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters