Question 1

Which of the following is true about making ethical communication choices?

Accepted Answer

A) An ethical dilemma involves making a clearly unethical, and often illegal, choice. 
B) An ethical lapse involves choosing among alternatives that are not clearly right or wrong. 
C) When making communications decisions, you must always consider if a decision that seems ethical now may seem unethical in the future. 
D) Deliberately omitting essential information is an ethical way of influencing the audience. 
E) In business scenarios, you cannot afford the luxury of considering the impact of your messages on the audience. 
A) An ethical dilemma involves making a clearly unethical, and often illegal, choice. 
B) An ethical lapse involves choosing among alternatives that are not clearly right or wrong. 
C) When making communications decisions, you must always consider if a decision that seems ethical now may seem unethical in the future. 
D) Deliberately omitting essential information is an ethical way of influencing the audience. 
E) In business scenarios, you cannot afford the luxury of considering the impact of your messages on the audience.

Question 2

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

Accepted Answer

A) True 
 B)False

Question 3

Communication becomes less important as you take on leadership and management roles.

Accepted Answer

A) True 
 B)False

Question 4

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

Accepted Answer

A) A company airs advertisements during the Super Bowl to raise its visibility. 
B) A company publishes a blog to keep customers informed of the company's activities. 
C) A company CEO uses Twitter to interact directly with individual employees. 
D) A company opens a Facebook account to connect with a younger audience. 
E) A company holds a townhall-style meeting to respond to employee concerns. 
A) A company airs advertisements during the Super Bowl to raise its visibility. 
B) A company publishes a blog to keep customers informed of the company's activities. 
C) A company CEO uses Twitter to interact directly with individual employees. 
D) A company opens a Facebook account to connect with a younger audience. 
E) A company holds a townhall-style meeting to respond to employee concerns.

Question 5

The social communication model is primarily defined by a broadcasting or publishing mindset.

Accepted Answer

A) True 
 B)False

Question 6

________ is the tendency to judge all other groups according to the standards,behaviors,and customs of one's own group.

Accepted Answer

A) Cultural context 
B) Stereotyping 
C) Ethnocentrism 
D) Ethical lapse 
E) Ethical dilemma 
A) Cultural context 
B) Stereotyping 
C) Ethnocentrism 
D) Ethical lapse 
E) Ethical dilemma

Question 7

What are the disadvantages of the social communication model?

Accepted Answer

Potential problems of the social media m

Question 8

Companies that communicate well significantly outperform those that communicate poorly.

Accepted Answer

A) True 
 B)False

Question 9

Effective business messages ________.

Accepted Answer

A) convey abstract ideas 
B) provide practical information 
C) are usually voluminous 
D) do not attempt to influence the reader 
E) are usually informal 
A) convey abstract ideas 
B) provide practical information 
C) are usually voluminous 
D) do not attempt to influence the reader 
E) are usually informal

Question 10

Which of the following is true about making ethical communication choices?

Accepted Answer

A) An ethical dilemma involves making a clearly unethical, and often illegal, choice. 
B) An ethical lapse involves choosing among alternatives that are not clearly right or wrong. 
C) In business scenarios, you cannot afford the luxury of considering the impact of your messages on the audience. 
D) Deliberately omitting essential information is an ethical way of influencing the audience. 
E) Decisions should achieve the greatest possible good while doing the least possible harm. 
A) An ethical dilemma involves making a clearly unethical, and often illegal, choice. 
B) An ethical lapse involves choosing among alternatives that are not clearly right or wrong. 
C) In business scenarios, you cannot afford the luxury of considering the impact of your messages on the audience. 
D) Deliberately omitting essential information is an ethical way of influencing the audience. 
E) Decisions should achieve the greatest possible good while doing the least possible harm.

Question 11

In low-context cultures,________.

Accepted Answer

A) the primary role of communication is to exchange information 
B) people rely less on the explicit content of the message 
C) people rely more on the circumstances surrounding the message to convey meaning 
D) people rely more on situational cues to convey meaning 
E) the rules of everyday life are rarely stated explicitly 
A) the primary role of communication is to exchange information 
B) people rely less on the explicit content of the message 
C) people rely more on the circumstances surrounding the message to convey meaning 
D) people rely more on situational cues to convey meaning 
E) the rules of everyday life are rarely stated explicitly

Question 12

What are the advantages and challenges of a diverse workforce?

Accepted Answer

A diverse workforce offers a broader spe

Question 13

Business Communication 1.0 tends to be ________.

Accepted Answer

A) reactive 
B) conversational 
C) amorphous 
D) isolated 
E) multidirectional 
A) reactive 
B) conversational 
C) amorphous 
D) isolated 
E) multidirectional

Question 14

Which of the following is a tendency of Business Communication 2.0?

Accepted Answer

A) resistive 
B) information hoarding 
C) planned 
D) unidirectional 
E) high message frequency 
A) resistive 
B) information hoarding 
C) planned 
D) unidirectional 
E) high message frequency

Question 15

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A) It can cause distractions and hit productivity. 
B) It is static. 
C) It is hierarchical. 
D) The frequency of messages is relatively low. 
E) It is unidirectional. 
A) It can cause distractions and hit productivity. 
B) It is static. 
C) It is hierarchical. 
D) The frequency of messages is relatively low. 
E) It is unidirectional.

Question 16

To be effective,business messages should ________.

Accepted Answer

A) use abstract words that lend themselves to interpretation 
B) never contain opinions 
C) present expansive and repetitive information 
D) not make arguments or recommendations 
E) give facts rather than vague impressions 
A) use abstract words that lend themselves to interpretation 
B) never contain opinions 
C) present expansive and repetitive information 
D) not make arguments or recommendations 
E) give facts rather than vague impressions

Question 17

In order to generate interest about the company's publications,the Media Manager of Gordon Books started a personal blog where she posed as an avid reader and amateur literary critic and reviewed the company's books favorably.She also invited readers to buy the books,discuss them online,and send in their reviews.Which of the following is the best criticism of the manager's action?

Accepted Answer

A) She engaged in plagiarism. 
B) She selectively misquoted information. 
C) She failed to protect information entrusted to her. 
D) She failed to ensure transparency. 
E) She failed to respect the privacy of others. 
A) She engaged in plagiarism. 
B) She selectively misquoted information. 
C) She failed to protect information entrusted to her. 
D) She failed to ensure transparency. 
E) She failed to respect the privacy of others.

Question 18

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Accepted Answer

A) A telephone is a medium, while a voice message is a channel. 
B) A cell phone is a medium, while a text message is a channel. 
C) A shipping company is a medium, while a printed report is a channel. 
D) A podcast is a medium, while an intranet is a channel. 
E) The Internet is a medium, while a Twitter tweet is a channel. 
A) A telephone is a medium, while a voice message is a channel. 
B) A cell phone is a medium, while a text message is a channel. 
C) A shipping company is a medium, while a printed report is a channel. 
D) A podcast is a medium, while an intranet is a channel. 
E) The Internet is a medium, while a Twitter tweet is a channel.

Question 19

Which of the following is true about communication challenges presented by cultural context?

Accepted Answer

A) A person from a low-context culture is more likely to view a high-context person's work culture as being insensitive to group harmony. 
B) A person from a high-context culture is more likely to consider personal pledges more important than contracts. 
C) In a low-context culture, people are more likely to consider gestures and tone of voice when receiving a message. 
D) In a high-context culture, the rules of everyday life are stated explicitly. 
E) A person from a high-context culture is more likely to adhere strictly to the law. 
A) A person from a low-context culture is more likely to view a high-context person's work culture as being insensitive to group harmony. 
B) A person from a high-context culture is more likely to consider personal pledges more important than contracts. 
C) In a low-context culture, people are more likely to consider gestures and tone of voice when receiving a message. 
D) In a high-context culture, the rules of everyday life are stated explicitly. 
E) A person from a high-context culture is more likely to adhere strictly to the law.

Question 20

What makes business communication effective?

Accepted Answer

To make your communication efforts as ef

Which of the following is true about making ethical communication choices?

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

Communication becomes less important as you take on leadership and management roles.

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

The social communication model is primarily defined by a broadcasting or publishing mindset.

________ is the tendency to judge all other groups according to the standards,behaviors,and customs of one's own group.

What are the disadvantages of the social communication model?

Companies that communicate well significantly outperform those that communicate poorly.

Effective business messages ________.

Which of the following is true about making ethical communication choices?

In low-context cultures,________.

What are the advantages and challenges of a diverse workforce?

Business Communication 1.0 tends to be ________.

Which of the following is a tendency of Business Communication 2.0?

Which of the following is a disadvantage of the social communication model?

To be effective,business messages should ________.

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Which of the following is true about communication challenges presented by cultural context?

What makes business communication effective?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Todays Workplace

Which of the following is true about making ethical communication choices?

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

Communication becomes less important as you take on leadership and management roles.

The traditional nature of much business communication was primarily defined by a publishing or broadcasting mindset.Which of the following scenarios best reflects this mindset?

The social communication model is primarily defined by a broadcasting or publishing mindset.

________ is the tendency to judge all other groups according to the standards,behaviors,and customs of one's own group.

What are the disadvantages of the social communication model?

Companies that communicate well significantly outperform those that communicate poorly.

Effective business messages ________.

Which of the following is true about making ethical communication choices?

In low-context cultures,________.

What are the advantages and challenges of a diverse workforce?

Business Communication 1.0 tends to be ________.

Which of the following is a tendency of Business Communication 2.0?

Which of the following is a disadvantage of the social communication model?

To be effective,business messages should ________.

Which of the following examples correctly illustrates the difference between what constitutes a communication medium and a communication channel?

Which of the following is true about communication challenges presented by cultural context?

What makes business communication effective?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters