Question 1

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

Accepted Answer

A) encoding 
B) decoding 
C) abstracting 
D) indexing 
E) cataloguing 
A) encoding 
B) decoding 
C) abstracting 
D) indexing 
E) cataloguing

Question 2

Information overload develops the ability to think deeply about complex situations,reduces employee stress,and increases productivity.

Accepted Answer

A) True 
 B)False

Question 3

Selective misquoting and stealth marketing are considered ethical.

Accepted Answer

A) True 
 B)False

Question 4

To be effective,business messages should ________.

Accepted Answer

A) use abstract words that lend themselves to interpretation 
B) adopt an informal tone 
C) present information in a concise, efficient manner 
D) not make arguments or recommendations 
E) never contain opinions 
A) use abstract words that lend themselves to interpretation 
B) adopt an informal tone 
C) present information in a concise, efficient manner 
D) not make arguments or recommendations 
E) never contain opinions

Question 5

Which of the following is a tendency of Business Communication 2.0?

Accepted Answer

A) permission 
B) hierarchical 
C) one to many 
D) control 
E) few channels 
A) permission 
B) hierarchical 
C) one to many 
D) control 
E) few channels

Question 6

Is the social communication model a more audience-centric approach to business communication than the basic communication model? Why or why not?

Accepted Answer

Yes.The ability to listen and the abilit

Question 7

Business Communication 2.0 tends to be ________.

Accepted Answer

A) amorphous 
B) hierarchical 
C) unidirectional 
D) structured 
E) intrusive 
A) amorphous 
B) hierarchical 
C) unidirectional 
D) structured 
E) intrusive

Question 8

Decoding refers to the process of expressing an idea into a message using words and images.

Accepted Answer

A) True 
 B)False

Question 9

In order to use communication technology effectively,you should NOT ________.

Accepted Answer

A) use the powerful filtering and tagging capabilities of your system 
B) let technology overwhelm the communication process 
C) connect with people face-to-face frequently 
D) limit your presence on online social networks 
E) try to control the number and types of messages you receive 
A) use the powerful filtering and tagging capabilities of your system 
B) let technology overwhelm the communication process 
C) connect with people face-to-face frequently 
D) limit your presence on online social networks 
E) try to control the number and types of messages you receive

Question 10

In the basic communication model,when someone puts an idea into a message,he or she is ________.

Accepted Answer

A) encoding it 
B) decoding it 
C) broadcasting it 
D) indexing it 
E) cataloguing it 
A) encoding it 
B) decoding it 
C) broadcasting it 
D) indexing it 
E) cataloguing it

Question 11

Which of the following is true about communicating in today's business environment?

Accepted Answer

A) It is important to recognize that it is not possible to communicate ethically when the choices are not crystal clear. 
B) Following accepted standards of grammar, spelling and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. 
C) Constructing compelling narratives-telling stories-is obsolete in today's fast-paced business environment. 
D) Adapting your messages and communication styles to specific audiences is crucial to business communication today. 
E) It is now an accepted fact that business communication skills are largely innate and cannot be learnt. 
A) It is important to recognize that it is not possible to communicate ethically when the choices are not crystal clear. 
B) Following accepted standards of grammar, spelling and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. 
C) Constructing compelling narratives-telling stories-is obsolete in today's fast-paced business environment. 
D) Adapting your messages and communication styles to specific audiences is crucial to business communication today. 
E) It is now an accepted fact that business communication skills are largely innate and cannot be learnt.

Question 12

Which of the following is a tendency of Business Communication 2.0?

Accepted Answer

A) unidirectional 
B) egalitarian 
C) resistive 
D) structured 
E) information hoarding 
A) unidirectional 
B) egalitarian 
C) resistive 
D) structured 
E) information hoarding

Question 13

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A) It is hierarchical. 
B) It is static. 
C) It is unidirectional. 
D) The frequency of messages is relatively low. 
E) It presents information security risks. 
A) It is hierarchical. 
B) It is static. 
C) It is unidirectional. 
D) The frequency of messages is relatively low. 
E) It presents information security risks.

Question 14

Which among the following is the most low-context culture?

Accepted Answer

A) Chinese 
B) Indian 
C) German 
D) Japanese 
E) Arab 
A) Chinese 
B) Indian 
C) German 
D) Japanese 
E) Arab

Question 15

One aspect that is common across cultures is that ________.

Accepted Answer

A) the percentage of management roles held by men and women are roughly equal 
B) age earns respect and increasing power and freedom 
C) nonverbal signs like gestures or facial expressions are interpreted the same way 
D) men and women tend to have slightly different communication styles 
E) age is often associated with declining powers and a loss of respect and authority 
A) the percentage of management roles held by men and women are roughly equal 
B) age earns respect and increasing power and freedom 
C) nonverbal signs like gestures or facial expressions are interpreted the same way 
D) men and women tend to have slightly different communication styles 
E) age is often associated with declining powers and a loss of respect and authority

Question 16

Which of the following is a tendency of Business Communication 1.0?

Accepted Answer

A) reactive 
B) information hoarding 
C) permission 
D) information sharing 
E) high message frequency 
A) reactive 
B) information hoarding 
C) permission 
D) information sharing 
E) high message frequency

Question 17

When using communication technology,it is important to ________.

Accepted Answer

A) use blog feeds and Twitter follows to the maximum extent possible 
B) reconnect with people on the phone or in person frequently 
C) use technology to completely do away with face-to-face communication 
D) pay equal attention to all the information-immediately useful or not-that you receive 
E) expand your social networks online to the maximum extent possible 
A) use blog feeds and Twitter follows to the maximum extent possible 
B) reconnect with people on the phone or in person frequently 
C) use technology to completely do away with face-to-face communication 
D) pay equal attention to all the information-immediately useful or not-that you receive 
E) expand your social networks online to the maximum extent possible

Question 18

Advanced systems for videoconferencing can feature telepresence,a technology that allows you to ________.

Accepted Answer

A) view video images that are life-sized and extremely realistic 
B) convert email and IM into voice messages 
C) automatically forward incoming calls 
D) contribute to and edit the same document from remote locations 
E) hold meetings in virtual worlds like Second Life 
A) view video images that are life-sized and extremely realistic 
B) convert email and IM into voice messages 
C) automatically forward incoming calls 
D) contribute to and edit the same document from remote locations 
E) hold meetings in virtual worlds like Second Life

Question 19

Which among the following is the most high-context culture?

Accepted Answer

A) American 
B) English 
C) German 
D) Chinese 
E) Irish 
A) American 
B) English 
C) German 
D) Chinese 
E) Irish

Question 20

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A) It is hierarchical. 
B) It is static. 
C) It can lead to information overload. 
D) The frequency of messages is relatively low. 
E) It is unidirectional. 
A) It is hierarchical. 
B) It is static. 
C) It can lead to information overload. 
D) The frequency of messages is relatively low. 
E) It is unidirectional.

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

Information overload develops the ability to think deeply about complex situations,reduces employee stress,and increases productivity.

Selective misquoting and stealth marketing are considered ethical.

To be effective,business messages should ________.

Which of the following is a tendency of Business Communication 2.0?

Is the social communication model a more audience-centric approach to business communication than the basic communication model? Why or why not?

Business Communication 2.0 tends to be ________.

Decoding refers to the process of expressing an idea into a message using words and images.

In order to use communication technology effectively,you should NOT ________.

In the basic communication model,when someone puts an idea into a message,he or she is ________.

Which of the following is true about communicating in today's business environment?

Which of the following is a tendency of Business Communication 2.0?

Which of the following is a disadvantage of the social communication model?

Which among the following is the most low-context culture?

One aspect that is common across cultures is that ________.

Which of the following is a tendency of Business Communication 1.0?

When using communication technology,it is important to ________.

Advanced systems for videoconferencing can feature telepresence,a technology that allows you to ________.

Which among the following is the most high-context culture?

Which of the following is a disadvantage of the social communication model?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Todays Workplace

After a message is received,the receiver needs to extract the idea from the message,a step known as ________.

Information overload develops the ability to think deeply about complex situations,reduces employee stress,and increases productivity.

Selective misquoting and stealth marketing are considered ethical.

To be effective,business messages should ________.

Which of the following is a tendency of Business Communication 2.0?

Is the social communication model a more audience-centric approach to business communication than the basic communication model? Why or why not?

Business Communication 2.0 tends to be ________.

Decoding refers to the process of expressing an idea into a message using words and images.

In order to use communication technology effectively,you should NOT ________.

In the basic communication model,when someone puts an idea into a message,he or she is ________.

Which of the following is true about communicating in today's business environment?

Which of the following is a tendency of Business Communication 2.0?

Which of the following is a disadvantage of the social communication model?

Which among the following is the most low-context culture?

One aspect that is common across cultures is that ________.

Which of the following is a tendency of Business Communication 1.0?

When using communication technology,it is important to ________.

Advanced systems for videoconferencing can feature telepresence,a technology that allows you to ________.

Which among the following is the most high-context culture?

Which of the following is a disadvantage of the social communication model?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters