Question 1

When using the phone,what should be relied on to convey confidence and professionalism?

Accepted Answer

A) The ability to multitask while on the phone 
B) The ability to send links to the audience to support information conveyed while conversing 
C) The ability to use tone of voice to convey meaning 
D) The ability to block out distractions 
E) The ability to keep calls short and to the point 
A) The ability to multitask while on the phone 
B) The ability to send links to the audience to support information conveyed while conversing 
C) The ability to use tone of voice to convey meaning 
D) The ability to block out distractions 
E) The ability to keep calls short and to the point

Question 2

Which of the following improve response times and collaboration efforts when using mobile collaboration?

Accepted Answer

A) Clouds 
B) Intranets 
C) Fixed-web collaboration systems 
D) Social intranets 
E) Unified communication 
A) Clouds 
B) Intranets 
C) Fixed-web collaboration systems 
D) Social intranets 
E) Unified communication

Question 3

Which of the following is not an aspect of workplace etiquette?

Accepted Answer

A) Behaviors 
B) Position 
C) Habits 
D) Nonverbal communication 
E) Technology 
A) Behaviors 
B) Position 
C) Habits 
D) Nonverbal communication 
E) Technology

Question 4

Which of the following is a disadvantage of working in a team?

Accepted Answer

A) Limited knowledge 
B) Diversity of views 
C) Limited acceptance of a solution 
D) Lower performance levels 
E) Cost 
A) Limited knowledge 
B) Diversity of views 
C) Limited acceptance of a solution 
D) Lower performance levels 
E) Cost

Question 5

Discuss the steps in setting up a team meeting.

Accepted Answer

The first step in preparing for a meetin

Question 6

When recording meeting minutes,which of the following would be most helpful for attendees?

Accepted Answer

A) A list of those who were invited but didn't attend 
B) A list of comments from each participant 
C) All major decisions reached 
D) Discussion points 
E) A list of those who attended 
A) A list of those who were invited but didn't attend 
B) A list of comments from each participant 
C) All major decisions reached 
D) Discussion points 
E) A list of those who attended

Question 7

Which of the following is least helpful to effective collaborative writing?

Accepted Answer

A) Selecting collaborators carefully 
B) Establishing clear processes 
C) Agreeing on project goals before you start 
D) Taking time to bond before starting the collaboration 
E) Writing as a group 
A) Selecting collaborators carefully 
B) Establishing clear processes 
C) Agreeing on project goals before you start 
D) Taking time to bond before starting the collaboration 
E) Writing as a group

Question 8

When allowing a speaker to release emotions that result in a calm and clear approach to the subject,what type of listening is being engaged in?

Accepted Answer

A) Content 
B) Critical 
C) Empathic 
D) Active 
E) Effective 
A) Content 
B) Critical 
C) Empathic 
D) Active 
E) Effective

Question 9

Activities that support incompatible goals to those of the group are referred to as what?

Accepted Answer

A) Groupthink 
B) Participative management 
C) Multitasking 
D) Hidden agendas 
E) Increased diversity of views 
A) Groupthink 
B) Participative management 
C) Multitasking 
D) Hidden agendas 
E) Increased diversity of views

Question 10

Collaboration is best described as what?

Accepted Answer

A) Active listening 
B) Groupthink 
C) Clearly agreed upon agendas 
D) Working together on complex challenges 
E) Dependent on strong nonverbal communication skills 
A) Active listening 
B) Groupthink 
C) Clearly agreed upon agendas 
D) Working together on complex challenges 
E) Dependent on strong nonverbal communication skills

Question 11

Discuss how business etiquette affects the potential for success in teamwork,productive meetings,listening and nonverbal communication.

Accepted Answer

You may have noticed a common thread run

Question 12

To maintain harmony in a group,some team members may withhold unpopular opinions.This is known as what?

Accepted Answer

A) Collaboration 
B) Non performance 
C) Groupthink 
D) Hidden agendas 
E) Participative management 
A) Collaboration 
B) Non performance 
C) Groupthink 
D) Hidden agendas 
E) Participative management

Question 13

Personal appearance is considered to be an element of professional business etiquette.

Accepted Answer

A) True 
 B)False

Question 14

When listening for the strength of the evidence,what type of listening is being engaged in?

Accepted Answer

A) Content 
B) Critical 
C) Active 
D) Empathic 
E) Effective 
A) Content 
B) Critical 
C) Active 
D) Empathic 
E) Effective

Question 15

People typically listen at no better than what efficiency rate?

Accepted Answer

A) 10 percent 
B) 25 percent 
C) 48 percent 
D) 50 percent 
E) 68 percent 
A) 10 percent 
B) 25 percent 
C) 48 percent 
D) 50 percent 
E) 68 percent

Question 16

During a small group meeting,where will coworkers find most of the meaning of the message?

Accepted Answer

A) Most of the meaning will come from the words spoken. 
B) Most of the meaning will come from the accuracy of the handouts. 
C) Most of the meaning will come from nonverbal cues. 
D) Most of the meaning will come from the list of those invited to the meeting. 
E) Most of the meaning will come from the visual aids such as PowerPoints. 
A) Most of the meaning will come from the words spoken. 
B) Most of the meaning will come from the accuracy of the handouts. 
C) Most of the meaning will come from nonverbal cues. 
D) Most of the meaning will come from the list of those invited to the meeting. 
E) Most of the meaning will come from the visual aids such as PowerPoints.

Question 17

Telepresence is one of the simplest forms of virtual meeting.

Accepted Answer

A) True 
 B)False

Question 18

When faced with potentially unpopular choices,having a team develop potential solutions and implementation methods can result in what?

Accepted Answer

A) Increased information 
B) Increased acceptance 
C) Higher performance levels 
D) Lower costs 
E) Hidden agendas 
A) Increased information 
B) Increased acceptance 
C) Higher performance levels 
D) Lower costs 
E) Hidden agendas

Question 19

When writing collaboratively,it is often more effective to writing as a group,ensuring all collaborators are following the same format.

Accepted Answer

A) True 
 B)False

Question 20

Where is the listening process most likely to fail?

Accepted Answer

To listen effectively,you need to succes

When using the phone,what should be relied on to convey confidence and professionalism?

Which of the following improve response times and collaboration efforts when using mobile collaboration?

Which of the following is not an aspect of workplace etiquette?

Which of the following is a disadvantage of working in a team?

Discuss the steps in setting up a team meeting.

When recording meeting minutes,which of the following would be most helpful for attendees?

Which of the following is least helpful to effective collaborative writing?

When allowing a speaker to release emotions that result in a calm and clear approach to the subject,what type of listening is being engaged in?

Activities that support incompatible goals to those of the group are referred to as what?

Collaboration is best described as what?

Discuss how business etiquette affects the potential for success in teamwork,productive meetings,listening and nonverbal communication.

To maintain harmony in a group,some team members may withhold unpopular opinions.This is known as what?

Personal appearance is considered to be an element of professional business etiquette.

When listening for the strength of the evidence,what type of listening is being engaged in?

People typically listen at no better than what efficiency rate?

During a small group meeting,where will coworkers find most of the meaning of the message?

Telepresence is one of the simplest forms of virtual meeting.

When faced with potentially unpopular choices,having a team develop potential solutions and implementation methods can result in what?

When writing collaboratively,it is often more effective to writing as a group,ensuring all collaborators are following the same format.

Where is the listening process most likely to fail?

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

When using the phone,what should be relied on to convey confidence and professionalism?

Which of the following improve response times and collaboration efforts when using mobile collaboration?

Which of the following is not an aspect of workplace etiquette?

Which of the following is a disadvantage of working in a team?

Discuss the steps in setting up a team meeting.

When recording meeting minutes,which of the following would be most helpful for attendees?

Which of the following is least helpful to effective collaborative writing?

When allowing a speaker to release emotions that result in a calm and clear approach to the subject,what type of listening is being engaged in?

Activities that support incompatible goals to those of the group are referred to as what?

Collaboration is best described as what?

Discuss how business etiquette affects the potential for success in teamwork,productive meetings,listening and nonverbal communication.

To maintain harmony in a group,some team members may withhold unpopular opinions.This is known as what?

Personal appearance is considered to be an element of professional business etiquette.

When listening for the strength of the evidence,what type of listening is being engaged in?

People typically listen at no better than what efficiency rate?

During a small group meeting,where will coworkers find most of the meaning of the message?

Telepresence is one of the simplest forms of virtual meeting.

When faced with potentially unpopular choices,having a team develop potential solutions and implementation methods can result in what?

When writing collaboratively,it is often more effective to writing as a group,ensuring all collaborators are following the same format.

Where is the listening process most likely to fail?

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters