Question 1

Placing a hand on a coworkers shoulder while discussing a project could be understood as a nonverbal signal for what?

Accepted Answer

A) Confusion 
B) Empathy 
C) Teamwork 
D) Control 
E) Friendliness 
A) Confusion 
B) Empathy 
C) Teamwork 
D) Control 
E) Friendliness

Question 2

The primary goal of content listening is to what?

Accepted Answer

A) To understand and retain information 
B) To understand the logic of the argument 
C) To determine the speakers intentions and motives 
D) To understand the speakers feeling 
E) To verify key points and look for a summary of a message 
A) To understand and retain information 
B) To understand the logic of the argument 
C) To determine the speakers intentions and motives 
D) To understand the speakers feeling 
E) To verify key points and look for a summary of a message

Question 3

During which stage of the listening process does the listener analyze the quality of the information?

Accepted Answer

A) Receiving 
B) Decoding 
C) Remembering 
D) Evaluating 
E) Responding 
A) Receiving 
B) Decoding 
C) Remembering 
D) Evaluating 
E) Responding

Question 4

Today's mobile systems can do virtually everything fixed-web collaboration systems can do.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a benefit of a successful team?

Accepted Answer

A) Diversity of views 
B) Groupthink 
C) Multiple agendas 
D) Low cost 
E) Limited peer pressure 
A) Diversity of views 
B) Groupthink 
C) Multiple agendas 
D) Low cost 
E) Limited peer pressure

Question 6

During which phase of the listening process will the listener's culture pose the biggest challenge?

Accepted Answer

A) Receiving 
B) Decoding 
C) Remembering 
D) Evaluating 
E) Responding 
A) Receiving 
B) Decoding 
C) Remembering 
D) Evaluating 
E) Responding

Question 7

A team is a group of two or more people with a shared mission and responsibility for a goal.

Accepted Answer

A) True 
 B)False

Question 8

Touch is a nonverbal communication method that varies from culture to culture.When working in the U.S.,what might the best practice be regarding touching others in the workplace?

Accepted Answer

A) Only use touch to convey warmth. 
B) Only use touch to offer congratulatory wishes. 
C) Only use touch with same-sex coworkers. 
D) Only use touch with those of the same cultural background. 
E) When in doubt, don't touch. 
A) Only use touch to convey warmth. 
B) Only use touch to offer congratulatory wishes. 
C) Only use touch with same-sex coworkers. 
D) Only use touch with those of the same cultural background. 
E) When in doubt, don't touch.

Question 9

Formal meetings often use parliamentary procedures to maintain order in the decision making process.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is true about mobile devices in the workplace?

Accepted Answer

A) If using a personally owned device, the employer cannot dictate use. 
B) If an employer provides a mobile device to an employee, the employee can use it for personal use as well as business use. 
C) Employers have the right to dictate mobile device usage policies. 
D) Most employers understand that employees can multitask and simultaneously take care of personal as well as professional issues with a mobile device. 
E) Most employees understand that taking care of personal issues on a mobile device can be disruptive to the work area, and should practice proper etiquette by stepping into a hallway or other non-work area to conduct personal business. 
A) If using a personally owned device, the employer cannot dictate use. 
B) If an employer provides a mobile device to an employee, the employee can use it for personal use as well as business use. 
C) Employers have the right to dictate mobile device usage policies. 
D) Most employers understand that employees can multitask and simultaneously take care of personal as well as professional issues with a mobile device. 
E) Most employees understand that taking care of personal issues on a mobile device can be disruptive to the work area, and should practice proper etiquette by stepping into a hallway or other non-work area to conduct personal business.

Question 11

Websites that are accessible only to employees and select parties external to the organization are known as what?

Accepted Answer

A) Clouds 
B) Extranets 
C) Intranets 
D) Wikis 
E) On demand 
A) Clouds 
B) Extranets 
C) Intranets 
D) Wikis 
E) On demand

Question 12

When a listener molds a message to their own ideas,they are using what type of skill?

Accepted Answer

A) Selective listening 
B) Defensive listening 
C) Selective perception 
D) Passive listening 
E) Multitasking 
A) Selective listening 
B) Defensive listening 
C) Selective perception 
D) Passive listening 
E) Multitasking

Question 13

When one or more writer can change the document text of a group member,what type of software tool is more likely being used?

Accepted Answer

A) Adobe Acrobat 
B) PDF file 
C) Spell check 
D) Change tracking 
E) Commenting 
A) Adobe Acrobat 
B) PDF file 
C) Spell check 
D) Change tracking 
E) Commenting

Question 14

Which of the following is not an aspect of interpersonal communication?

Accepted Answer

A) Productive meetings 
B) Active listening 
C) Clearly identifiable agendas 
D) Nonverbal communication 
E) Business etiquette 
A) Productive meetings 
B) Active listening 
C) Clearly identifiable agendas 
D) Nonverbal communication 
E) Business etiquette

Question 15

When conducting a business meeting over a meal,when is the best time to begin the meeting?

Accepted Answer

A) When waiting for drinks 
B) Before ordering food 
C) When waiting for food 
D) During the course of the meal 
E) After the entrée plates have been removed 
A) When waiting for drinks 
B) Before ordering food 
C) When waiting for food 
D) During the course of the meal 
E) After the entrée plates have been removed

Question 16

When conducting a presentation,it is important to control the pace and pitch of your speaking voice to prevent what type of appearance?

Accepted Answer

A) The appearance of being unprepared 
B) The appearance of being unconcerned 
C) The appearance of being unfamiliar with materials 
D) The appearance of being superior 
E) The appearance of being nervous or fearful 
A) The appearance of being unprepared 
B) The appearance of being unconcerned 
C) The appearance of being unfamiliar with materials 
D) The appearance of being superior 
E) The appearance of being nervous or fearful

Question 17

Which of the following is least dependent of mutual respect and consideration among participants?

Accepted Answer

A) Teamwork 
B) Meetings 
C) Listening 
D) Productivity 
E) Technology 
A) Teamwork 
B) Meetings 
C) Listening 
D) Productivity 
E) Technology

Question 18

When a collaborator is located off site,the most productive way of working with that person would be to require attendance at regularly scheduled meetings with the rest of the team.

Accepted Answer

A) True 
 B)False

Question 19

If a firm wanted to conduct a training session for employees at multiple facilities simultaneously,what type of meeting tool should be used?

Accepted Answer

A) Conference calls 
B) Virtual whiteboards 
C) Webinars 
D) Idea campaigns 
E) Telepresence 
A) Conference calls 
B) Virtual whiteboards 
C) Webinars 
D) Idea campaigns 
E) Telepresence

Question 20

Which of the following is an advantage of virtual meetings?

Accepted Answer

A) There is more opportunity for visual data. 
B) Nonverbal communication skills are easier to read. 
C) Participants are more engaged in the topic. 
D) Participants can collaborate in real time. 
E) Less planning is needed. 
A) There is more opportunity for visual data. 
B) Nonverbal communication skills are easier to read. 
C) Participants are more engaged in the topic. 
D) Participants can collaborate in real time. 
E) Less planning is needed.

Placing a hand on a coworkers shoulder while discussing a project could be understood as a nonverbal signal for what?

The primary goal of content listening is to what?

During which stage of the listening process does the listener analyze the quality of the information?

Today's mobile systems can do virtually everything fixed-web collaboration systems can do.

Which of the following is a benefit of a successful team?

During which phase of the listening process will the listener's culture pose the biggest challenge?

A team is a group of two or more people with a shared mission and responsibility for a goal.

Touch is a nonverbal communication method that varies from culture to culture.When working in the U.S.,what might the best practice be regarding touching others in the workplace?

Formal meetings often use parliamentary procedures to maintain order in the decision making process.

Which of the following is true about mobile devices in the workplace?

Websites that are accessible only to employees and select parties external to the organization are known as what?

When a listener molds a message to their own ideas,they are using what type of skill?

When one or more writer can change the document text of a group member,what type of software tool is more likely being used?

Which of the following is not an aspect of interpersonal communication?

When conducting a business meeting over a meal,when is the best time to begin the meeting?

When conducting a presentation,it is important to control the pace and pitch of your speaking voice to prevent what type of appearance?

Which of the following is least dependent of mutual respect and consideration among participants?

When a collaborator is located off site,the most productive way of working with that person would be to require attendance at regularly scheduled meetings with the rest of the team.

If a firm wanted to conduct a training session for employees at multiple facilities simultaneously,what type of meeting tool should be used?

Which of the following is an advantage of virtual meetings?

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

Placing a hand on a coworkers shoulder while discussing a project could be understood as a nonverbal signal for what?

The primary goal of content listening is to what?

During which stage of the listening process does the listener analyze the quality of the information?

Today's mobile systems can do virtually everything fixed-web collaboration systems can do.

Which of the following is a benefit of a successful team?

During which phase of the listening process will the listener's culture pose the biggest challenge?

A team is a group of two or more people with a shared mission and responsibility for a goal.

Touch is a nonverbal communication method that varies from culture to culture.When working in the U.S.,what might the best practice be regarding touching others in the workplace?

Formal meetings often use parliamentary procedures to maintain order in the decision making process.

Which of the following is true about mobile devices in the workplace?

Websites that are accessible only to employees and select parties external to the organization are known as what?

When a listener molds a message to their own ideas,they are using what type of skill?

When one or more writer can change the document text of a group member,what type of software tool is more likely being used?

Which of the following is not an aspect of interpersonal communication?

When conducting a business meeting over a meal,when is the best time to begin the meeting?

When conducting a presentation,it is important to control the pace and pitch of your speaking voice to prevent what type of appearance?

Which of the following is least dependent of mutual respect and consideration among participants?

When a collaborator is located off site,the most productive way of working with that person would be to require attendance at regularly scheduled meetings with the rest of the team.

If a firm wanted to conduct a training session for employees at multiple facilities simultaneously,what type of meeting tool should be used?

Which of the following is an advantage of virtual meetings?

Understanding Business Communication in Todays Workplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters