Question 1

The motivation for writing a business message will help determine and shape which of the following?

Accepted Answer

A) Audience reaction to the message 
B) Audience acceptance to the message 
C) Audience understanding of the message 
D) The effectiveness of the message 
E) The nature of the idea 
A) Audience reaction to the message 
B) Audience acceptance to the message 
C) Audience understanding of the message 
D) The effectiveness of the message 
E) The nature of the idea

Question 2

Which of the following is not needed to ensure ethical business communications?

Accepted Answer

A) Ethical individuals 
B) Ethical company leadership 
C) Appropriate policies 
D) A code of ethics 
E) Structures that support ethical decision making 
A) Ethical individuals 
B) Ethical company leadership 
C) Appropriate policies 
D) A code of ethics 
E) Structures that support ethical decision making

Question 3

Which of the following is true regarding the use of technology on the job?

Accepted Answer

A) Technology use can make up for a lack of essential skills. 
B) Technology is an aid to communication. 
C) Technology can ensure the message is read by the receiver. 
D) Technology can replace the need for face to face communication. 
E) Technology can ensure messages are well designed and accurate. 
A) Technology use can make up for a lack of essential skills. 
B) Technology is an aid to communication. 
C) Technology can ensure the message is read by the receiver. 
D) Technology can replace the need for face to face communication. 
E) Technology can ensure messages are well designed and accurate.

Question 4

Which of the following is not a result of information overload?

Accepted Answer

A) Inability to differentiate between useful and useless information 
B) Inability to think deeply about complex situations 
C) Lower productivity 
D) Inability to respond to every message received 
E) Increase in employee stress 
A) Inability to differentiate between useful and useless information 
B) Inability to think deeply about complex situations 
C) Lower productivity 
D) Inability to respond to every message received 
E) Increase in employee stress

Question 5

Discuss why only presenting data that supports a recommendation,when negative data might be relevant,is considered unethical.

Accepted Answer

Data is used to make decisions within th

Question 6

When a receiver can no longer determine what information is useful and what is useless,or think deeply about complex situations,they are suffering from information overload.

Accepted Answer

A) True 
 B)False

Question 7

Because of the increase in the use of technology,which of the following might help in determining what communications to work on first?

Accepted Answer

A) The date and time the message was received 
B) The information that best supports blogs and social networking feeds 
C) The filtering feature that identifies high priority items 
D) The attachment icon that indicates additional important information 
E) The sender name feature to identify internal and external messages 
A) The date and time the message was received 
B) The information that best supports blogs and social networking feeds 
C) The filtering feature that identifies high priority items 
D) The attachment icon that indicates additional important information 
E) The sender name feature to identify internal and external messages

Question 8

Cultural competency is a shared system of symbols,beliefs,attitudes,values,expectations and norms for behavior.

Accepted Answer

A) True 
 B)False

Question 9

Discuss why stealth marketing is unethical.

Accepted Answer

Stealth marketing is a practice used by

Question 10

Which of the following best describes an ethical lapse?

Accepted Answer

A) Choosing among alternatives that are not clear cut 
B) Making an unethical choice 
C) Recruiting people to promote a product without disclosing the true nature of the communication 
D) Not giving all participants in a conversation access to the information needed to process information 
E) Promoting transparency in a conversation 
A) Choosing among alternatives that are not clear cut 
B) Making an unethical choice 
C) Recruiting people to promote a product without disclosing the true nature of the communication 
D) Not giving all participants in a conversation access to the information needed to process information 
E) Promoting transparency in a conversation

Question 11

Identify at least five diverse groups in an organization and identify communication skills and tools that might work best when communicating with those in a diverse or multicultural setting.

Accepted Answer

Types of diversity might include any of

Question 12

The influence of culture,thinking styles and moods can have the greatest impact on what step of the Communication Process Model?

Accepted Answer

A) Encoding the message 
B) Transmitting the message 
C) Decoding the message 
D) Responding to the message 
E) Providing feedback 
A) Encoding the message 
B) Transmitting the message 
C) Decoding the message 
D) Responding to the message 
E) Providing feedback

Question 13

Which of the following best explains the concept of the "mobile first" approach?

Accepted Answer

A) Using mobile devices as a primary means of communication 
B) Using mobile devices to replace face-to-face meetings 
C) Requiring employees to be accessible outside of work using mobile technology 
D) Designing websites specifically for optimum viewing on smartphones and tablets 
E) Eliminating tradition phone systems in favor of mobile systems 
A) Using mobile devices as a primary means of communication 
B) Using mobile devices to replace face-to-face meetings 
C) Requiring employees to be accessible outside of work using mobile technology 
D) Designing websites specifically for optimum viewing on smartphones and tablets 
E) Eliminating tradition phone systems in favor of mobile systems

Question 14

The tendency to judge all other groups according to the standards of one's own group is called what?

Accepted Answer

A) Stereotyping 
B) Discrimination 
C) Bias 
D) Culture 
E) Ethnocentrism 
A) Stereotyping 
B) Discrimination 
C) Bias 
D) Culture 
E) Ethnocentrism

Question 15

Giving opinions and vague impressions allows the reader to form their own opinion about the validity of information provided.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a primary result of the change in the nature of communication as a result of mobile technology?

Accepted Answer

A) Spelling and grammar skills have improved. 
B) The relationship between senders and receivers has been altered. 
C) There are fewer opportunities to create new business. 
D) There are fewer communication challenges between the sender and receiver. 
E) Businesses place less emphasis on writing skills. 
A) Spelling and grammar skills have improved. 
B) The relationship between senders and receivers has been altered. 
C) There are fewer opportunities to create new business. 
D) There are fewer communication challenges between the sender and receiver. 
E) Businesses place less emphasis on writing skills.

Question 17

When developing a mentor relationship with senior executives to improve communication and equity in the workplace,which of the following could likely improve the process?

Accepted Answer

A) Understanding that men find it easier to bond with other men 
B) Understanding that women find it easier to bond with other women 
C) Understanding that male executives are concerned about developing relationships that may appear inappropriate 
D) Understanding the perception of assertiveness is a negative quality in men 
E) Understanding the perception of assertiveness is a negative quality in women 
A) Understanding that men find it easier to bond with other men 
B) Understanding that women find it easier to bond with other women 
C) Understanding that male executives are concerned about developing relationships that may appear inappropriate 
D) Understanding the perception of assertiveness is a negative quality in men 
E) Understanding the perception of assertiveness is a negative quality in women

Question 18

When a communicator expresses an idea with words or images,they are doing which of the following?

Accepted Answer

A) Encoding the idea as a message 
B) Writing the idea into a message 
C) Sharing the idea as a message 
D) Transmitting the idea to the audience 
E) Developing the idea they want to communicate in the message 
A) Encoding the idea as a message 
B) Writing the idea into a message 
C) Sharing the idea as a message 
D) Transmitting the idea to the audience 
E) Developing the idea they want to communicate in the message

Question 19

Audience-centered communication is based on objective,fact based information,not etiquette or other social norms.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is true regarding about mobile connectivity in the workplace?

Accepted Answer

A) Mobile connectivity increases decision making time as more research becomes available. 
B) Mobile connectivity allows for additional research to be conducted during meetings. 
C) Mobile communication limits quality customer service. 
D) Mobile communication decreases accuracy of crisis communication efforts. 
E) Mobile communication requires more engaging experiences for users. 
A) Mobile connectivity increases decision making time as more research becomes available. 
B) Mobile connectivity allows for additional research to be conducted during meetings. 
C) Mobile communication limits quality customer service. 
D) Mobile communication decreases accuracy of crisis communication efforts. 
E) Mobile communication requires more engaging experiences for users.

The motivation for writing a business message will help determine and shape which of the following?

Which of the following is not needed to ensure ethical business communications?

Which of the following is true regarding the use of technology on the job?

Which of the following is not a result of information overload?

Discuss why only presenting data that supports a recommendation,when negative data might be relevant,is considered unethical.

When a receiver can no longer determine what information is useful and what is useless,or think deeply about complex situations,they are suffering from information overload.

Because of the increase in the use of technology,which of the following might help in determining what communications to work on first?

Cultural competency is a shared system of symbols,beliefs,attitudes,values,expectations and norms for behavior.

Discuss why stealth marketing is unethical.

Which of the following best describes an ethical lapse?

Identify at least five diverse groups in an organization and identify communication skills and tools that might work best when communicating with those in a diverse or multicultural setting.

The influence of culture,thinking styles and moods can have the greatest impact on what step of the Communication Process Model?

Which of the following best explains the concept of the "mobile first" approach?

The tendency to judge all other groups according to the standards of one's own group is called what?

Giving opinions and vague impressions allows the reader to form their own opinion about the validity of information provided.

Which of the following is a primary result of the change in the nature of communication as a result of mobile technology?

When developing a mentor relationship with senior executives to improve communication and equity in the workplace,which of the following could likely improve the process?

When a communicator expresses an idea with words or images,they are doing which of the following?

Audience-centered communication is based on objective,fact based information,not etiquette or other social norms.

Which of the following is true regarding about mobile connectivity in the workplace?

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 1: Understanding Business Communication in Todays Workplace

The motivation for writing a business message will help determine and shape which of the following?

Which of the following is not needed to ensure ethical business communications?

Which of the following is true regarding the use of technology on the job?

Which of the following is not a result of information overload?

Discuss why only presenting data that supports a recommendation,when negative data might be relevant,is considered unethical.

When a receiver can no longer determine what information is useful and what is useless,or think deeply about complex situations,they are suffering from information overload.

Because of the increase in the use of technology,which of the following might help in determining what communications to work on first?

Cultural competency is a shared system of symbols,beliefs,attitudes,values,expectations and norms for behavior.

Discuss why stealth marketing is unethical.

Which of the following best describes an ethical lapse?

Identify at least five diverse groups in an organization and identify communication skills and tools that might work best when communicating with those in a diverse or multicultural setting.

The influence of culture,thinking styles and moods can have the greatest impact on what step of the Communication Process Model?

Which of the following best explains the concept of the "mobile first" approach?

The tendency to judge all other groups according to the standards of one's own group is called what?

Giving opinions and vague impressions allows the reader to form their own opinion about the validity of information provided.

Which of the following is a primary result of the change in the nature of communication as a result of mobile technology?

When developing a mentor relationship with senior executives to improve communication and equity in the workplace,which of the following could likely improve the process?

When a communicator expresses an idea with words or images,they are doing which of the following?

Audience-centered communication is based on objective,fact based information,not etiquette or other social norms.

Which of the following is true regarding about mobile connectivity in the workplace?

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters