Exam 4: Communication and Role of the Technician With the Customerpatient

Which of the following negatively impacts written communication?

When answering a telephone call, the technician should:

Which stage is normally first when patients discover they are terminally ill?

When a technician shows customers that he or she can see the situation from their point of view, he or she is displaying:

The mental disposition or feeling a technician adopts when interacting with customers, patients, and co-workers or when performing duties at work is called:

One of the most prevalent concerns of retail pharmacy managers and pharmacists is the need for pharmacy technicians who are competent in the area of:

Communication channels include:

Which words in the following sentence should be emphasized for proper communication with a patient? "If you will wait a moment, I'll get the information you need."

The skill of dealing with others without causing bad feelings is called:

What is an unwritten guideline or rule of behavior?

Good communication skills include:

Rolling the eyes or loudly sighing implies:

Articulation means:

Which of the following is an open-ended question?

How can pharmacies deal with non-English-speaking customers?

Most people judge others within ________ of first meeting them.

Which of the following pertain to spoken communication?

The communication cycle consists of a sender, a receiver, a message, various channels of communications, and the ______________.

The best communicators:

When serving patients, technicians should not: