Question 1

The principles of respect,veracity,nonmaleficence,and confidentiality may be found in:

Accepted Answer

A) the code of ethics. 
B) a job description. 
C) Maslow's hierarchy of needs. 
D) the patients' bill of rights. 
A) the code of ethics. 
B) a job description. 
C) Maslow's hierarchy of needs. 
D) the patients' bill of rights.

Question 2

Which of the following guidelines is inappropriate elevator etiquette?

Accepted Answer

A) It is not necessary to continue to push the button when the button is lit. 
B) Stand aside and allow people to exit before you try to enter an elevator. 
C) When an employee is on a timed break,personnel who are transporting patients should wait for another elevator. 
D) When you are riding in an elevator and going to a higher floor in the building,stand to the side or in the back,so others may exit on their floors. 
A) It is not necessary to continue to push the button when the button is lit. 
B) Stand aside and allow people to exit before you try to enter an elevator. 
C) When an employee is on a timed break,personnel who are transporting patients should wait for another elevator. 
D) When you are riding in an elevator and going to a higher floor in the building,stand to the side or in the back,so others may exit on their floors.

Question 3

A basic purpose of the performance appraisal is to provide feedback about the employee's performance.An employee could improve his or her appraisal by:

Accepted Answer

A) keeping a diary of accomplishments and in-services attended during the period since the last appraisal. 
B) reminding the nurse manager about his or her ranking in the upper 10% of the school class. 
C) asking all co-workers to put in a good word with the nurse manager. 
D) planning a nursing unit party 2 weeks prior to the evaluation. 
A) keeping a diary of accomplishments and in-services attended during the period since the last appraisal. 
B) reminding the nurse manager about his or her ranking in the upper 10% of the school class. 
C) asking all co-workers to put in a good word with the nurse manager. 
D) planning a nursing unit party 2 weeks prior to the evaluation.

Question 4

A newly hired HUC anticipates that she may be late for work on a certain date and wants to know what the guideline is for calling in late to the nursing unit.The best way for the HUC to find out what the hospital guideline is would be to:

Accepted Answer

A) ask a working HUC. 
B) ask one of the nurses. 
C) assume that all hospitals have the same policy. 
D) find the guideline in the employment packet provided during orientation. 
A) ask a working HUC. 
B) ask one of the nurses. 
C) assume that all hospitals have the same policy. 
D) find the guideline in the employment packet provided during orientation.

Question 5

Being held to a standard of practice means that:

Accepted Answer

A) while learning and practicing,an HUC must adhere to a certain set of standards. 
B) the HUC must perform at a similar level of competence as other HUCs who work under similar circumstances. 
C) HUCs are not negligent even if they fail to uphold the standard,given that they are not nurses. 
D) if the duty is not in the HUC job description,it may be performed if intentions are in good faith for the patient. 
A) while learning and practicing,an HUC must adhere to a certain set of standards. 
B) the HUC must perform at a similar level of competence as other HUCs who work under similar circumstances. 
C) HUCs are not negligent even if they fail to uphold the standard,given that they are not nurses. 
D) if the duty is not in the HUC job description,it may be performed if intentions are in good faith for the patient.

Question 6

Prior to a clinical experience or employment,TJC requires the following:

Accepted Answer

A) a college communications class. 
B) a tetanus shot. 
C) HIPAA in-service. 
D) legalities in-service. 
A) a college communications class. 
B) a tetanus shot. 
C) HIPAA in-service. 
D) legalities in-service.

Question 7

Under HIPAA,health care providers are required to:

Accepted Answer

A) provide religious counseling for patients upon request. 
B) provide security for both paper and electronic individual health information. 
C) provide legal counsel for patients upon request. 
D) routinely provide each patient with a copy of his or her chart upon discharge from a health care facility. 
A) provide religious counseling for patients upon request. 
B) provide security for both paper and electronic individual health information. 
C) provide legal counsel for patients upon request. 
D) routinely provide each patient with a copy of his or her chart upon discharge from a health care facility.

Question 8

One suggestion to prepare for an in-person or a phone interview would be to:

Accepted Answer

A) role play. 
B) poll friends who have had interviews. 
C) ask employees what to say. 
D) be natural-do not prepare. 
A) role play. 
B) poll friends who have had interviews. 
C) ask employees what to say. 
D) be natural-do not prepare.

Question 9

A beneficial method of preparing for completing a job application or for writing a resume would be to:

Accepted Answer

A) poll friends and co-workers to find what your assets are. 
B) make up some items that would draw attention. 
C) not prepare,because it is best to be spontaneous. 
D) do a self-assessment on paper. 
A) poll friends and co-workers to find what your assets are. 
B) make up some items that would draw attention. 
C) not prepare,because it is best to be spontaneous. 
D) do a self-assessment on paper.

Question 10

Discussion of patient information is necessary for treatment reasons.In which of the following situations may one discuss patient information and still maintain appropriate confidentiality of the patient record?

Accepted Answer

A) A visitor stops at the nursing station and asks the HUC what the diagnosis is for the patient who shares a room with her husband. 
B) The HUC meets a staff nurse from another nursing unit in the cafeteria during lunch.The nurse asks about the diagnosis of a celebrity who was just admitted. 
C) A police supervisor is on the floor to investigate a police matter and notices that his closest friend was just admitted through the emergency department and is in a coma.This police officer is known to have the highest integrity.He asks the HUC why his friend has been admitted. 
D) The nurse has asked the HUC to notify a family in the waiting room that their family member will return from the cath lab within an hour. 
A) A visitor stops at the nursing station and asks the HUC what the diagnosis is for the patient who shares a room with her husband. 
B) The HUC meets a staff nurse from another nursing unit in the cafeteria during lunch.The nurse asks about the diagnosis of a celebrity who was just admitted. 
C) A police supervisor is on the floor to investigate a police matter and notices that his closest friend was just admitted through the emergency department and is in a coma.This police officer is known to have the highest integrity.He asks the HUC why his friend has been admitted. 
D) The nurse has asked the HUC to notify a family in the waiting room that their family member will return from the cath lab within an hour.

Question 11

As a mentor to a new HUC,which of the following would you offer as advice to avoid legal problems?

Accepted Answer

A) "Don't worry about reading the job description;everything one needs to know about what to do on this unit will be covered during orientation on the nursing unit.Just write it down." 
B) "It's not necessary to spend that much time reading up on new policies and procedures.Everyone is so helpful on this unit;they'll tell you what you need to know." 
C) "Don't assume anything.Even though you are new,question orders,policies,and procedures that don't seem appropriate to what you learned in school." 
D) "If you can help out a nurse,do it,even if it is not in the HUC's job description.Going that extra mile helps the overall functioning of the unit." 
A) "Don't worry about reading the job description;everything one needs to know about what to do on this unit will be covered during orientation on the nursing unit.Just write it down." 
B) "It's not necessary to spend that much time reading up on new policies and procedures.Everyone is so helpful on this unit;they'll tell you what you need to know." 
C) "Don't assume anything.Even though you are new,question orders,policies,and procedures that don't seem appropriate to what you learned in school." 
D) "If you can help out a nurse,do it,even if it is not in the HUC's job description.Going that extra mile helps the overall functioning of the unit."

Question 12

The HUC notices a visitor who is using threatening gestures when talking to a nurse.The best course of action for the HUC is to:

Accepted Answer

A) call the nurse manager to assess the situation. 
B) immediately look at the schedule to see if there is a male orderly working and call him. 
C) approach the visitor,gently ask what the problem is,and attempt to solve the matter. 
D) present a calm attitude and call security immediately. 
A) call the nurse manager to assess the situation. 
B) immediately look at the schedule to see if there is a male orderly working and call him. 
C) approach the visitor,gently ask what the problem is,and attempt to solve the matter. 
D) present a calm attitude and call security immediately.

Question 13

One of the three sources that laws are derived from is:

Accepted Answer

A) the Bill of Rights 
B) the Constitution 
C) Congress 
D) the Supreme Court 
A) the Bill of Rights 
B) the Constitution 
C) Congress 
D) the Supreme Court

Question 14

Which of the following is true about workplace appearance?

Accepted Answer

A) Employees who are attired in the latest style,although considered offensive by some,will relate better to younger patients,so it should not matter what the patient's parents think. 
B) Sculptured nails and nail polish are entirely acceptable and pose no risk. 
C) Perfumes,colognes,aftershave,and hair spray should be worn very lightly or not at all. 
D) The appearance of the employee makes no impression on the facility. 
A) Employees who are attired in the latest style,although considered offensive by some,will relate better to younger patients,so it should not matter what the patient's parents think. 
B) Sculptured nails and nail polish are entirely acceptable and pose no risk. 
C) Perfumes,colognes,aftershave,and hair spray should be worn very lightly or not at all. 
D) The appearance of the employee makes no impression on the facility.

Question 15

A person's behavior in the workplace is influenced and affected by:

Accepted Answer

A) the size of the hospital. 
B) how meaningful or important the work is to that person. 
C) the distance the job is from home. 
D) the number of days off per year. 
A) the size of the hospital. 
B) how meaningful or important the work is to that person. 
C) the distance the job is from home. 
D) the number of days off per year.

Question 16

One of the principles in the patients' bill of rights is that one should refrain from inflicting harm on a patient.An HUC,while transcribing doctors' orders,missed stat orders,and the treatment delay caused harm to the patient.The principle breached is:

Accepted Answer

A) confidentiality. 
B) nonmaleficence. 
C) autonomy. 
D) veracity. 
A) confidentiality. 
B) nonmaleficence. 
C) autonomy. 
D) veracity.

Question 17

One element of an informed consent is that:

Accepted Answer

A) anyone related to the patient may sign,giving the patient's consent. 
B) a telephone consent may be considered legal as an informed consent as long as at least one hospital employee has heard the verbal consent given after the procedure,and its risks have been explained. 
C) the person who is appropriate to sign has been informed of the procedure and its risks and understands them. 
D) the doctor has carefully reviewed the procedure with the patient's nurse,who is prepared to care for the patient postoperatively. 
A) anyone related to the patient may sign,giving the patient's consent. 
B) a telephone consent may be considered legal as an informed consent as long as at least one hospital employee has heard the verbal consent given after the procedure,and its risks have been explained. 
C) the person who is appropriate to sign has been informed of the procedure and its risks and understands them. 
D) the doctor has carefully reviewed the procedure with the patient's nurse,who is prepared to care for the patient postoperatively.

Question 18

A statute of limitations is:

Accepted Answer

A) the part of a job description that outlines the limitations of one's responsibilities. 
B) the time within which the plaintiff must bring a civil suit. 
C) a law passed by the legislature that defines the extent of information about the patient that may be released. 
D) a marble structure erected in front of the hospital that defines the extent of this hospital's care as accredited by the Joint Commission (TJ
C) . 
A) the part of a job description that outlines the limitations of one's responsibilities. 
B) the time within which the plaintiff must bring a civil suit. 
C) a law passed by the legislature that defines the extent of information about the patient that may be released. 
D) a marble structure erected in front of the hospital that defines the extent of this hospital's care as accredited by the Joint Commission (TJ
C) .

Question 19

A basic set of principles that define our concepts of right or wrong in given situations is known as:

Accepted Answer

A) a job description. 
B) a performance appraisal. 
C) a code of ethics. 
D) values clarification. 
A) a job description. 
B) a performance appraisal. 
C) a code of ethics. 
D) values clarification.

Question 20

An employee is denied a promotion for failing to submit to a manager's sexual advances.Specifically,this employee is said to be a victim of:

Accepted Answer

A) sexual assault. 
B) sexual violence in the workplace. 
C) quid pro quo. 
D) intimidating working environment. 
A) sexual assault. 
B) sexual violence in the workplace. 
C) quid pro quo. 
D) intimidating working environment.

Exam 6: Workplace Behavior

The principles of respect,veracity,nonmaleficence,and confidentiality may be found in:

Which of the following guidelines is inappropriate elevator etiquette?

A basic purpose of the performance appraisal is to provide feedback about the employee's performance.An employee could improve his or her appraisal by:

A newly hired HUC anticipates that she may be late for work on a certain date and wants to know what the guideline is for calling in late to the nursing unit.The best way for the HUC to find out what the hospital guideline is would be to:

Being held to a standard of practice means that:

Prior to a clinical experience or employment,TJC requires the following:

Under HIPAA,health care providers are required to:

One suggestion to prepare for an in-person or a phone interview would be to:

A beneficial method of preparing for completing a job application or for writing a resume would be to:

Discussion of patient information is necessary for treatment reasons.In which of the following situations may one discuss patient information and still maintain appropriate confidentiality of the patient record?

As a mentor to a new HUC,which of the following would you offer as advice to avoid legal problems?

The HUC notices a visitor who is using threatening gestures when talking to a nurse.The best course of action for the HUC is to:

One of the three sources that laws are derived from is:

Which of the following is true about workplace appearance?

A person's behavior in the workplace is influenced and affected by:

One of the principles in the patients' bill of rights is that one should refrain from inflicting harm on a patient.An HUC,while transcribing doctors' orders,missed stat orders,and the treatment delay caused harm to the patient.The principle breached is:

One element of an informed consent is that:

A statute of limitations is:

A basic set of principles that define our concepts of right or wrong in given situations is known as:

An employee is denied a promotion for failing to submit to a manager's sexual advances.Specifically,this employee is said to be a victim of:

Health Unit Coordinating

Overview of Health Care Today

The Nursing Department and Medical Staff

Communication Devices and Their Uses

Communication and Interpersonal Skills

Management Techniques and Problem Solving Skills for Health Unit Coordinating

The Patients Chart or Electronic Medical Record

Health Unit Coordinator Role in Processing of Electronic, preprinted, and Handwritten Doctors Orders

Patient Activity, patient Positioning, and Nursing Observation Orders

Nursing Intervention or Treatment Orders

Nutritional Care Orders

Medication Orders

Laboratory Orders

Diagnostic Imaging Orders

Other Diagnostic Studies

Treatment Orders

Miscellaneous Orders

Admission,preoperative,and Postoperative Procedures

Discharge, transfer, and Postmortem Procedures

Reports, infection Control, emergencies, and Special Services

Medical Terminology, basic Human Structure, and Disorders

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