Question 1

Physiologic needs include:

Accepted Answer

A) shelter. 
B) clothing. 
C) security about job. 
D) freedom from pain. 
A) shelter. 
B) clothing. 
C) security about job. 
D) freedom from pain. D

Question 2

Admitting a mistake without feeling guilty or worthless is an assertiveness skill called:

Accepted Answer

A) negative assertion. 
B) negative inquiry. 
C) ethnocentrism. 
D) fogging. 
A) negative assertion. 
B) negative inquiry. 
C) ethnocentrism. 
D) fogging. A

Question 3

An elderly patient is upset because her family has not been in to see her for 2 days.What need is she expressing?

Accepted Answer

A) Esteem 
B) Love and belonging 
C) Physiologic 
D) Self-actualization 
A) Esteem 
B) Love and belonging 
C) Physiologic 
D) Self-actualization B

Question 4

A co-worker appears to be the dominant force in any interaction.Her behavioral style is:

Accepted Answer

A) aggressive. 
B) assertive. 
C) negative assertion. 
D) elitism. 
A) aggressive. 
B) assertive. 
C) negative assertion. 
D) elitism.

Question 5

A counselor has arranged a time to meet with nursing personnel to talk about dealing with Mr.Fulton,a long-time patient.One of the nurses turns to the HUC and says,"Why are you going to this meeting? You're just a unit clerk." An appropriate assertive response would be:

Accepted Answer

A) "You are so mean! I have the right to go to this meeting too." 
B) "Who do you think you are? Nurses aren't the only people with feelings." 
C) "You're right,I'm just an HUC.I don't need to go to the meeting." 
D) "I am very fond of Mr Fulton and feel I could benefit by attending this meeting.I'm sorry you feel as you do." 
A) "You are so mean! I have the right to go to this meeting too." 
B) "Who do you think you are? Nurses aren't the only people with feelings." 
C) "You're right,I'm just an HUC.I don't need to go to the meeting." 
D) "I am very fond of Mr Fulton and feel I could benefit by attending this meeting.I'm sorry you feel as you do."

Question 6

The receiver smiles after hearing a message from the sender.The smile is a component of communication called:

Accepted Answer

A) tact. 
B) decoding. 
C) feedback. 
D) encoding. 
A) tact. 
B) decoding. 
C) feedback. 
D) encoding.

Question 7

One guideline that can be followed to improve listening skills is:

Accepted Answer

A) using selective listening. 
B) not watching the speaker while he or she is talking. 
C) listening to what is being said,not only to how it is being said. 
D) prejudging comments as the speaker is talking. 
A) using selective listening. 
B) not watching the speaker while he or she is talking. 
C) listening to what is being said,not only to how it is being said. 
D) prejudging comments as the speaker is talking.

Question 8

The following is an example of symbolic nonverbal communication:

Accepted Answer

A) hand gestures. 
B) body art. 
C) eye contact. 
D) posture. 
A) hand gestures. 
B) body art. 
C) eye contact. 
D) posture.

Question 9

A doctor calls the nursing unit with orders for a patient who is to be admitted.The doctor tells the nurse that the patient is a "VIP" and should be treated as such.The doctor's statement is demonstrating:

Accepted Answer

A) ethnocentrism. 
B) elitism. 
C) stereotyping. 
D) ageism. 
A) ethnocentrism. 
B) elitism. 
C) stereotyping. 
D) ageism.

Question 10

An assertiveness skill that allows you to defuse criticism by agreeing with your critic but still remaining the judge of your own behavior is called:

Accepted Answer

A) broken record. 
B) fogging. 
C) negative assertion. 
D) negative inquiry. 
A) broken record. 
B) fogging. 
C) negative assertion. 
D) negative inquiry.

Question 11

When one is speaking to someone who does not speak English well,it is best to:

Accepted Answer

A) talk loudly and slowly. 
B) don't even try to speak to the person,it will only cause more confusion. 
C) talk distinctly and slowly. 
D) try using an accent that resembles the person's language. 
A) talk loudly and slowly. 
B) don't even try to speak to the person,it will only cause more confusion. 
C) talk distinctly and slowly. 
D) try using an accent that resembles the person's language.

Question 12

In Maslow's hierarchy of needs,the need that involves developing a personality to its full potential in the desire to become what one is capable of becoming is:

Accepted Answer

A) self-esteem. 
B) self-actualization. 
C) love and belonging. 
D) physiologic. 
A) self-esteem. 
B) self-actualization. 
C) love and belonging. 
D) physiologic.

Question 13

An important guideline for a preceptor to follow when training a student or a new employee is to:

Accepted Answer

A) obtain and share a list of objectives (provided by the hospital or by the school),so all are clear on what is to be accomplished by the end of the clinical experience. 
B) find out how the student or new employee was trained and follow the same process. 
C) allow the student or employee to watch but not do anything that could cause an error. 
D) use this opportunity to allow the student or new employee to gain experience and clean and organize drawers in the nursing station. 
A) obtain and share a list of objectives (provided by the hospital or by the school),so all are clear on what is to be accomplished by the end of the clinical experience. 
B) find out how the student or new employee was trained and follow the same process. 
C) allow the student or employee to watch but not do anything that could cause an error. 
D) use this opportunity to allow the student or new employee to gain experience and clean and organize drawers in the nursing station.

Question 14

Which of the following is TRUE of culturally sensitive care?

Accepted Answer

A) Patients on a therapeutic diet may eat cultured yogurt prepared with or without acidophilus. 
B) Caregivers are compelled to study each patient's culture prior to caring for them. 
C) Age,gender,race,socioeconomic status,and religion are factors to be considered in delivery of appropriate care. 
D) The health unit coordinator (HU
C) need not be mindful of making assumptions regarding the patient's race and ethnicity because he or she does not provide direct patient care. 
A) Patients on a therapeutic diet may eat cultured yogurt prepared with or without acidophilus. 
B) Caregivers are compelled to study each patient's culture prior to caring for them. 
C) Age,gender,race,socioeconomic status,and religion are factors to be considered in delivery of appropriate care. 
D) The health unit coordinator (HU
C) need not be mindful of making assumptions regarding the patient's race and ethnicity because he or she does not provide direct patient care.

Question 15

A behavioral style of I'm OK,you are not OK is:

Accepted Answer

A) aggressive. 
B) non-assertive. 
C) self-denying. 
D) assertive. 
A) aggressive. 
B) non-assertive. 
C) self-denying. 
D) assertive.

Question 16

Four components of the communication process are sender,message,receiver,and feedback.The sender must make certain decisions to ensure that a message appropriately reaches the receiver.Which of the following two processes would be involved if a message were incorrectly received from the sender?

Accepted Answer

A) Communication conflict 
B) Encoding and decoding 
C) Paraphrasing 
D) Stereotyping 
A) Communication conflict 
B) Encoding and decoding 
C) Paraphrasing 
D) Stereotyping

Question 17

Safety and security needs include:

Accepted Answer

A) oxygen. 
B) physical activity. 
C) self-respect. 
D) shelter. 
A) oxygen. 
B) physical activity. 
C) self-respect. 
D) shelter.

Question 18

The nurse manager told the HUC during an annual evaluation that her work was not acceptable.Which of the following assertive techniques would assist the HUC in getting specifics regarding the criticism?

Accepted Answer

A) Negative assertion 
B) Negative inquiry 
C) Broken record 
D) Decoding 
A) Negative assertion 
B) Negative inquiry 
C) Broken record 
D) Decoding

Question 19

Which percentage of communication is visual?

Accepted Answer

A) 7% 
B) 38% 
C) 55% 
D) 10% 
A) 7% 
B) 38% 
C) 55% 
D) 10%

Question 20

To assume that one's race is superior to that of others is referred to as:

Accepted Answer

A) stereotyping. 
B) ethnocentrism. 
C) assertiveness. 
D) negative assertion. 
A) stereotyping. 
B) ethnocentrism. 
C) assertiveness. 
D) negative assertion.

Exam 5: Communication and Interpersonal Skills

Physiologic needs include:

Admitting a mistake without feeling guilty or worthless is an assertiveness skill called:

An elderly patient is upset because her family has not been in to see her for 2 days.What need is she expressing?

A co-worker appears to be the dominant force in any interaction.Her behavioral style is:

A counselor has arranged a time to meet with nursing personnel to talk about dealing with Mr.Fulton,a long-time patient.One of the nurses turns to the HUC and says,"Why are you going to this meeting? You're just a unit clerk." An appropriate assertive response would be:

The receiver smiles after hearing a message from the sender.The smile is a component of communication called:

One guideline that can be followed to improve listening skills is:

The following is an example of symbolic nonverbal communication:

A doctor calls the nursing unit with orders for a patient who is to be admitted.The doctor tells the nurse that the patient is a "VIP" and should be treated as such.The doctor's statement is demonstrating:

An assertiveness skill that allows you to defuse criticism by agreeing with your critic but still remaining the judge of your own behavior is called:

When one is speaking to someone who does not speak English well,it is best to:

In Maslow's hierarchy of needs,the need that involves developing a personality to its full potential in the desire to become what one is capable of becoming is:

An important guideline for a preceptor to follow when training a student or a new employee is to:

Which of the following is TRUE of culturally sensitive care?

A behavioral style of I'm OK,you are not OK is:

Four components of the communication process are sender,message,receiver,and feedback.The sender must make certain decisions to ensure that a message appropriately reaches the receiver.Which of the following two processes would be involved if a message were incorrectly received from the sender?

Safety and security needs include:

The nurse manager told the HUC during an annual evaluation that her work was not acceptable.Which of the following assertive techniques would assist the HUC in getting specifics regarding the criticism?

Which percentage of communication is visual?

To assume that one's race is superior to that of others is referred to as:

Health Unit Coordinating

Overview of Health Care Today

The Nursing Department and Medical Staff

Communication Devices and Their Uses

Workplace Behavior

Management Techniques and Problem Solving Skills for Health Unit Coordinating

The Patients Chart or Electronic Medical Record

Health Unit Coordinator Role in Processing of Electronic, preprinted, and Handwritten Doctors Orders

Patient Activity, patient Positioning, and Nursing Observation Orders

Nursing Intervention or Treatment Orders

Nutritional Care Orders

Medication Orders

Laboratory Orders

Diagnostic Imaging Orders

Other Diagnostic Studies

Treatment Orders

Miscellaneous Orders

Admission,preoperative,and Postoperative Procedures

Discharge, transfer, and Postmortem Procedures

Reports, infection Control, emergencies, and Special Services

Medical Terminology, basic Human Structure, and Disorders

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