Exam 5: Communication and Interpersonal Skills

The implementation of EMR requires the HUC to:

Which of the following statements demonstrates aggressive behavior?

In which percent of communication are actual words used?

A patient who speaks very little English is admitted to the nursing unit.One effective guideline for speaking with someone who does not speak English well would be to:

Repeating instructions back to a person in one's own words is a communication technique called:

A hospital employee who files several applications to other hospitals during rumored times of lay-offs is said to be exercising which of Maslow's needs?

A student sitting in class looking at the instructor as if listening to the lecture while thinking of what she is going to do after the class is over demonstrates what level of listening?

In the middle of a busy afternoon,the HUC is confronted by an angry telephone caller.The best thing the HUC can do is:

Failure to show respect for a foreign patient's request for a special diet during a religious holiday is a breach of which responsibility?

Which of the following best describes what it means to listen with empathy?

A student/new employee should notify the nursing unit,the preceptor,and the instructor or nurse manager if he or she is going to be tardy or absent:

Which of the following statements would be considered assertive?

Which of the following adjectives best describes an assertive person?

The term decoding refers to:

The HUC is scheduled to work three weekends in the next month's schedule.Which of the following responses would be aggressive?

The unit manager is a registered nurse (RN)who makes every attempt to see things from another's point of view.This behavioral trait is known as:

One of the five areas in which communication and interpersonal skills are used in the health care setting is:

An example of symbolic communication is: