Question 1

Grapevine is a type of personal channel used in many organizations.

Accepted Answer

A) True 
 B)False

Question 2

The amount of information that can be transmitted during a communication episode is known as _____.

Accepted Answer

The answer of The amount of information that can be...

Question 3

Channel richness refers to the:

Accepted Answer

A) number of messages a channel can carry at one time. 
B) speed in which messages can be carried. 
C) amount of information that can be transmitted during a communication episode. 
D) number of channels available at any one time. 
E) profitability potential of a proposed channel. 
A) number of messages a channel can carry at one time. 
B) speed in which messages can be carried. 
C) amount of information that can be transmitted during a communication episode. 
D) number of channels available at any one time. 
E) profitability potential of a proposed channel.

Question 4

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 5

Louise,a top-level manager at INF Inc.,has the difficult task of informing 12 employees that they are about to be laid off.Which communication channel should Louise use to break the news?

Accepted Answer

A) Face-to-face 
B) E-mail 
C) Instant messaging 
D) Telephone 
E) Handwritten letter 
A) Face-to-face 
B) E-mail 
C) Instant messaging 
D) Telephone 
E) Handwritten letter

Question 6

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 7

_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Accepted Answer

Personal c

Question 8

What percent of the details passed through a grapevine is accurate?

Accepted Answer

A) 15 to 20 percent 
B) 25 to 35 percent 
C) 40 to 60 percent 
D) 70 to 90 percent 
E) 100 percent 
A) 15 to 20 percent 
B) 25 to 35 percent 
C) 40 to 60 percent 
D) 70 to 90 percent 
E) 100 percent

Question 9

Most executives now believe that important information flows from the:

Accepted Answer

A) top down. 
B) bottom up. 
C) diagonal level. 
D) horizontal level to diagonal level. 
E) internal to external. 
A) top down. 
B) bottom up. 
C) diagonal level. 
D) horizontal level to diagonal level. 
E) internal to external.

Question 10

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com

Question 11

Huge corporations are more likely than smaller businesses or nonprofits to use social media to communicate with customers.

Accepted Answer

A) True 
 B)False

Question 12

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities.This encompasses which downward communication topic?

Accepted Answer

A) Goals 
B) Practices 
C) Performance feedback 
D) Indoctrination 
E) Job instructions 
A) Goals 
B) Practices 
C) Performance feedback 
D) Indoctrination 
E) Job instructions

Question 13

_____ and _____ are potential sources for communication errors,because knowledge,attitudes,and background act as filters.

Accepted Answer

A) Encoding; channel 
B) Encoding; noise 
C) Decoding; channel 
D) Decoding; encoding 
E) Decoding; noise 
A) Encoding; channel 
B) Encoding; noise 
C) Decoding; channel 
D) Decoding; encoding 
E) Decoding; noise

Question 14

Selina is meeting with her subordinate Mike for his annual performance review.At the end of the review,Mike tells Selina that he is confused about some things she said.By asking Selina to explain certain things in more detail,Mike is engaging in which component of the communication process?

Accepted Answer

A) Selecting a channel 
B) Sifting through noise 
C) Providing feedback 
D) Encoding the message 
E) Decoding the message 
A) Selecting a channel 
B) Sifting through noise 
C) Providing feedback 
D) Encoding the message 
E) Decoding the message

Question 15

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Accepted Answer

Nonverbal communication refers to messag

Question 16

List the five types of upward communication.

Accepted Answer

The five types of information communicat

Question 17

Managers spend 80 percent of every working day doing desk work.

Accepted Answer

A) True 
 B)False

Question 18

Messages that are designed to share information among teams and departments that can help the organization change,grow,or improve are called change initiatives and improvements.

Accepted Answer

A) True 
 B)False

Question 19

Formulating in your mind what you are going to say next is an important part of effective listening.

Accepted Answer

A) True 
 B)False

Question 20

When an electronic mail system is installed as part of the communication system,what element of the communication process is changed?

Accepted Answer

A) Channel 
B) Message 
C) Sender 
D) Filter 
E) Receiver 
A) Channel 
B) Message 
C) Sender 
D) Filter 
E) Receiver

Grapevine is a type of personal channel used in many organizations.

The amount of information that can be transmitted during a communication episode is known as _____.

Channel richness refers to the:

A formal communication channel is a communication channel that flows within the chain of command.

Louise,a top-level manager at INF Inc.,has the difficult task of informing 12 employees that they are about to be laid off.Which communication channel should Louise use to break the news?

The choice of a communication channel can convey a symbolic meaning to the receiver.

_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

What percent of the details passed through a grapevine is accurate?

Most executives now believe that important information flows from the:

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

Huge corporations are more likely than smaller businesses or nonprofits to use social media to communicate with customers.

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities.This encompasses which downward communication topic?

_ and _ are potential sources for communication errors,because knowledge,attitudes,and background act as filters.

Selina is meeting with her subordinate Mike for his annual performance review.At the end of the review,Mike tells Selina that he is confused about some things she said.By asking Selina to explain certain things in more detail,Mike is engaging in which component of the communication process?

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

List the five types of upward communication.

Managers spend 80 percent of every working day doing desk work.

Messages that are designed to share information among teams and departments that can help the organization change,grow,or improve are called change initiatives and improvements.

Formulating in your mind what you are going to say next is an important part of effective listening.

When an electronic mail system is installed as part of the communication system,what element of the communication process is changed?

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 13: Managing Communication

Grapevine is a type of personal channel used in many organizations.

The amount of information that can be transmitted during a communication episode is known as _____.

Channel richness refers to the:

A formal communication channel is a communication channel that flows within the chain of command.

Louise,a top-level manager at INF Inc.,has the difficult task of informing 12 employees that they are about to be laid off.Which communication channel should Louise use to break the news?

The choice of a communication channel can convey a symbolic meaning to the receiver.

_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

What percent of the details passed through a grapevine is accurate?

Most executives now believe that important information flows from the:

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

Huge corporations are more likely than smaller businesses or nonprofits to use social media to communicate with customers.

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities.This encompasses which downward communication topic?

_____ and _____ are potential sources for communication errors,because knowledge,attitudes,and background act as filters.

Selina is meeting with her subordinate Mike for his annual performance review.At the end of the review,Mike tells Selina that he is confused about some things she said.By asking Selina to explain certain things in more detail,Mike is engaging in which component of the communication process?

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

List the five types of upward communication.

Managers spend 80 percent of every working day doing desk work.

Messages that are designed to share information among teams and departments that can help the organization change,grow,or improve are called change initiatives and improvements.

Formulating in your mind what you are going to say next is an important part of effective listening.

When an electronic mail system is installed as part of the communication system,what element of the communication process is changed?

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

_ and _ are potential sources for communication errors,because knowledge,attitudes,and background act as filters.