Exam 13: Managing Communication

Horizontal communication is particularly important in teaching organizations,where teams of workers are continuously solving problems and searching for new ways of doing things.

(True/False)

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Question 21

According to the text,all of the following are ways managers can improve their writing skills,except:

(Multiple Choice)

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Question 22

The term _____ covers a broad range of applications,including wikis,blogs,content communities,and virtual social worlds.

(Short Answer)

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Question 23

To be effective communicators,managers should:

(Multiple Choice)

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Question 24

_____ refers to the messages and information sent from top management down to subordinates.

(Short Answer)

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Question 25

Most managers spend 80 of their time telling and 20 percent asking,but it should be the other way around.

(True/False)

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Question 26

Types of information generally communicated upward include performance reports,suggestions for improvement,and performance feedback.

(True/False)

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Question 27

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

(Short Answer)

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Question 28

Managers facilitate strategic conversations by using open communication,actively listening to others,applying the practice of dialogue,and using feedback for learning and change.

(True/False)

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Question 29

Social media does not include blogs and wikis.

(True/False)

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Question 30

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day.The act of composing an email involves which stage of the communication process?

(Multiple Choice)

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Question 31

Briefly describe the communication process.

(Essay)

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Question 32

Procedures and practices are downward communication topics that define the organization's rules,regulations,benefits,and structural arrangements.

(True/False)

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Question 33

Routine messages tend to be simple and straightforward,such as conveying data or statistics.

(True/False)

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Question 34

A(n)_____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

(Short Answer)

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Question 35

To _____ a message is to select the symbols used to compose a message.

(Short Answer)

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Question 36

In a(n)_____ network,individuals can communicate freely with other team members.

(Short Answer)

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Question 37

Upward communication is usually used to communicate information about all of the following,except:

(Multiple Choice)

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Question 38

When interviewing prospective employees,Samuel,a seasoned manager,often observes hand gestures,facial expressions,and use of space to gauge individuals' personalities.These are all examples of:

(Multiple Choice)

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Question 39

What percentage of a manager's time is spent in direct communication?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 65

Horizontal communication is particularly important in teaching organizations,where teams of workers are continuously solving problems and searching for new ways of doing things.

According to the text,all of the following are ways managers can improve their writing skills,except:

The term _____ covers a broad range of applications,including wikis,blogs,content communities,and virtual social worlds.

To be effective communicators,managers should:

_____ refers to the messages and information sent from top management down to subordinates.

Most managers spend 80 of their time telling and 20 percent asking,but it should be the other way around.

Types of information generally communicated upward include performance reports,suggestions for improvement,and performance feedback.

_____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Managers facilitate strategic conversations by using open communication,actively listening to others,applying the practice of dialogue,and using feedback for learning and change.

Social media does not include blogs and wikis.

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day.The act of composing an email involves which stage of the communication process?

Briefly describe the communication process.

Procedures and practices are downward communication topics that define the organization's rules,regulations,benefits,and structural arrangements.

Routine messages tend to be simple and straightforward,such as conveying data or statistics.

A(n)_____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

To _____ a message is to select the symbols used to compose a message.

In a(n)_____ network,individuals can communicate freely with other team members.

Upward communication is usually used to communicate information about all of the following,except:

When interviewing prospective employees,Samuel,a seasoned manager,often observes hand gestures,facial expressions,and use of space to gauge individuals' personalities.These are all examples of:

What percentage of a manager's time is spent in direct communication?

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