Question 1

Strategic conversations include:

Accepted Answer

A) directing attention to values. 
B) asking questions. 
C) social media. 
D) personal networks. 
E) influencing employee behavior. 
A) directing attention to values. 
B) asking questions. 
C) social media. 
D) personal networks. 
E) influencing employee behavior. B

Question 2

_____ is necessary for communication to be considered two-way.

Accepted Answer

A) Message 
B) Channel 
C) Feedback 
D) Noise 
E) Circuit 
A) Message 
B) Channel 
C) Feedback 
D) Noise 
E) Circuit C

Question 3

Face-to-face discussion is the richest channel,in terms of channel richness.

Accepted Answer

A) True 
 B)False  True

Question 4

When a group of workers have routine tasks to perform,a _____ communication structure allows more time for the task to be completed.

Accepted Answer

A) linear 
B) centralized 
C) decentralized 
D) gossip 
E) team 
A) linear 
B) centralized 
C) decentralized 
D) gossip 
E) team

Question 5

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of _____ communication is the lateral or diagonal...

Question 6

List the three formal communication channels found in organizations.

Accepted Answer

The three channels are (1)the

Question 7

_____ occurs when the receiver responds to the sender's communication with a return message.

Accepted Answer

The answer of _____ occurs when the receiver responds to...

Question 8

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

A) True 
 B)False

Question 9

Describe the three categories of horizontal communication.

Accepted Answer

Intradepartmental problem solving is mes

Question 10

The _____ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The answer of The _____ is an informal,person-to-person communication network...

Question 11

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Accepted Answer

upward com

Question 12

Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.

Accepted Answer

Channel richness is the amount of inform

Question 13

About 75 percent of effective communication is:

Accepted Answer

A) listening. 
B) telling. 
C) asking questions. 
D) the ability to persuade. 
E) choosing the channel. 
A) listening. 
B) telling. 
C) asking questions. 
D) the ability to persuade. 
E) choosing the channel.

Question 14

Which of the following comprises the lowest channel richness?

Accepted Answer

A) Electronic mail 
B) Bulletins 
C) Face-to-face talk 
D) Telephone 
E) Memos 
A) Electronic mail 
B) Bulletins 
C) Face-to-face talk 
D) Telephone 
E) Memos

Question 15

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

Accepted Answer

The answer of To translate the symbols used in a...

Question 16

When informing your staff of the date for the company picnic,a _____ would be most practical and successful.

Accepted Answer

A) memo 
B) telephone 
C) video conference 
D) face-to-face contact 
E) newspaper notice 
A) memo 
B) telephone 
C) video conference 
D) face-to-face contact 
E) newspaper notice

Question 17

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Accepted Answer

A) True 
 B)False

Question 18

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A) communication 
B) listening 
C) managing 
D) reception 
E) telling 
A) communication 
B) listening 
C) managing 
D) reception 
E) telling

Question 19

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

A) Downward communication 
B) Gossips 
C) Horizontal communication 
D) Upward communication 
E) Vertical communication 
A) Downward communication 
B) Gossips 
C) Horizontal communication 
D) Upward communication 
E) Vertical communication

Question 20

Forms of nonverbal communication include blushing,perspiring,glancing,crying,and laughing.

Accepted Answer

A) True 
 B)False

Strategic conversations include:

_____ is necessary for communication to be considered two-way.

Face-to-face discussion is the richest channel,in terms of channel richness.

When a group of workers have routine tasks to perform,a _____ communication structure allows more time for the task to be completed.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

List the three formal communication channels found in organizations.

_____ occurs when the receiver responds to the sender's communication with a return message.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Describe the three categories of horizontal communication.

The _____ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organization.

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.

About 75 percent of effective communication is:

Which of the following comprises the lowest channel richness?

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

When informing your staff of the date for the company picnic,a _____ would be most practical and successful.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Which of the following is the most familiar and obvious flow of formal communication?

Forms of nonverbal communication include blushing,perspiring,glancing,crying,and laughing.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 13: Managing Communication

Strategic conversations include:

_____ is necessary for communication to be considered two-way.

Face-to-face discussion is the richest channel,in terms of channel richness.

When a group of workers have routine tasks to perform,a _____ communication structure allows more time for the task to be completed.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

List the three formal communication channels found in organizations.

_____ occurs when the receiver responds to the sender's communication with a return message.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Describe the three categories of horizontal communication.

The _____ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organization.

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.

About 75 percent of effective communication is:

Which of the following comprises the lowest channel richness?

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

When informing your staff of the date for the company picnic,a _____ would be most practical and successful.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Which of the following is the most familiar and obvious flow of formal communication?

Forms of nonverbal communication include blushing,perspiring,glancing,crying,and laughing.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters