Exam 8: Managing Change and Innovation

Jurgen is one of several middle managers sent to a training course on leadership skills.Through this effort,the organization is attempting:

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities,and would gather perspectives on changes that need to take place within the company.High-Low Productions is utilizing which organizational change tool?

The _____ approach is the most appropriate when users have the power to resist the proposed change.

According to Fast Company,in 2013,_____ was ranked as the World's Most Innovative Company.

The _____ role in organizational change involves providing a "reality test."

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

The second stage in Lewin's change model,_____ ,occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

List the four reasons why employees tend to resist change.

Lack of trust is perhaps the biggest obstacle to organizational change.

What is organizational change and what are two major areas of change in organizations?

People change starts with training everyone in the organization.

An OD specialist who contracts with an organization to facilitate change is called a(n)_____.

A change agent is an OD specialist who contracts with an organization to facilitate change.

Before implementing new changes in work schedules,Trudy's Trinkets works with the union to ensure a smooth transition.What approach to change is this company using?

_____ change is related to the organization's production process,i.e.,how the organization does its work.

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .

Mergers/acquisitions,organizational decline,and conflict management are the three types of current problems that organizational development managers face.

Explain the concept of force-field analysis.