Question 1

What type of skills requires defining problems and selecting the best course of action to take?

Accepted Answer

A)  human relations skills 
B)  production skills 
C)  conceptual skills 
D)  decision-making skills 
E)  technical skills 
A)  human relations skills 
B)  production skills 
C)  conceptual skills 
D)  decision-making skills 
E)  technical skills

Question 2

Which of the following is NOT considered an organizational strength?

Accepted Answer

A)  strong market position 
B)  dedicated work force 
C)  changing consumer tastes 
D)  technical expertise 
E)  recognized customer relation management 
A)  strong market position 
B)  dedicated work force 
C)  changing consumer tastes 
D)  technical expertise 
E)  recognized customer relation management

Question 3

Because Donna is not yet relying on other employees for the actual management of the restaurant, she has become concerned with crisis management. Explain why Donna may want to develop a crisis management plan.

Accepted Answer

If Donna can't manage the restaurant, a

Question 4

Information managers are responsible for getting products from producers to consumers.

Accepted Answer

A) True 
 B)False

Question 5

Carlos wants to complete his M.B.A. in three years. This is an example of what kind of goal?

Accepted Answer

A)  long-term 
B)  intermediate 
C)  short-term 
D)  objective 
E)  problematic 
A)  long-term 
B)  intermediate 
C)  short-term 
D)  objective 
E)  problematic

Question 6

Terrell is being considered for promotion from a supervisory role to top management. He is unsure whether he is qualified for the position. He wants to ensure that he is an effective manager, and not simply having success in the workplace because of his multiple promotions in the last few years. Although he's never been a top manager, there are some things he does in his personal life other members of the management team think qualify him for the position. What personal activity does management most likely think is a good indicator of whether or not Terrell will be an effective top manager?

Accepted Answer

A)  He is part of a theatrical group that gives performances to hundreds of people, showing that he is not afraid to speak in front of a crowd. 
B)  He juggles being a parent, working as a middle manager, and having personal hobbies, showing an ability to do well in all aspects of his life without going overboard in one or neglecting another. 
C)  He has many siblings, showing that he knows how to share space with a large number of people. 
D)  He quickly learns how to play new games by following the rules explained to him. 
E)  He was a member of the debate team in high school and consequently is well-versed in being able to argue both sides of an issue. 
A)  He is part of a theatrical group that gives performances to hundreds of people, showing that he is not afraid to speak in front of a crowd. 
B)  He juggles being a parent, working as a middle manager, and having personal hobbies, showing an ability to do well in all aspects of his life without going overboard in one or neglecting another. 
C)  He has many siblings, showing that he knows how to share space with a large number of people. 
D)  He quickly learns how to play new games by following the rules explained to him. 
E)  He was a member of the debate team in high school and consequently is well-versed in being able to argue both sides of an issue.

Question 7

At the end of the month, Donna compares actual sales to the goal that she set during the planning phase. Which of the management functions best describes this activity? Why is this important?

Accepted Answer

Donna is now engaging in the process of

Question 8

Increasing sales by 4 percent in the next six months would be an example of an intermediate goal.

Accepted Answer

A) True 
 B)False

Question 9

SWOT analysis is usually conducted before strategic goals have been established.

Accepted Answer

A) True 
 B)False

Question 10

Who is responsible for designing and implementing systems to gather, organize, and distribute facts and data essential for the running of the company?

Accepted Answer

A)  marketing managers 
B)  information managers 
C)  production managers 
D)  human resource managers 
E)  research and development managers 
A)  marketing managers 
B)  information managers 
C)  production managers 
D)  human resource managers 
E)  research and development managers

Question 11

How might a mission statement help Donna with her new business?

Accepted Answer

A mission statement may help her identif

Question 12

The first step in the control process is to compare actual performance to standards.

Accepted Answer

A) True 
 B)False

Question 13

As CEO of Best Buy, Brad Anderson decided to stop paying commission to sales staff. Why was this decision considered risky, and how did it affect sales as well as the relationship with suppliers and customers?

Accepted Answer

When Anderson made this decision there w

Question 14

Discuss the four main purposes of organizational goal setting.

Accepted Answer

Goal setting provides direction and guid

Question 15

It is not possible to change an organization's corporate culture.

Accepted Answer

A) True 
 B)False

Question 16

In the "Samuel Adams Makes Headway" case study, how has Koch likely used technical skills in developing his product?

Accepted Answer

First of all, Koch has likely relied on

Question 17

Discuss the three broad levels of strategy that organizations may implement.

Accepted Answer

Organizations may set corporate, busines

Question 18

Which level of management sets general policies, formulates strategies, approves all significant decisions, and represents the company in dealings with other firms and with government bodies?

Accepted Answer

A)  operations managers 
B)  production managers 
C)  top managers 
D)  middle managers 
E)  first-line managers 
A)  operations managers 
B)  production managers 
C)  top managers 
D)  middle managers 
E)  first-line managers

Question 19

Which of the following questions would be most important to determine the attitude toward risk that prevails in Domino Grace's corporate culture?

Accepted Answer

A)  Have any initiatives produced extremely positive results? 
B)  How does the pay of the top executives at Domino Grace compare to that of top executives at other companies? 
C)  Were failed projects more likely to suffer from insufficient attention to detail or ineffective teamwork? 
D)  What procedures does Domino Grace use before deciding whether to proceed with a new initiative? 
E)  Does Domino Grace ever place the interests of its employees ahead of its interest in financial performance? 
A)  Have any initiatives produced extremely positive results? 
B)  How does the pay of the top executives at Domino Grace compare to that of top executives at other companies? 
C)  Were failed projects more likely to suffer from insufficient attention to detail or ineffective teamwork? 
D)  What procedures does Domino Grace use before deciding whether to proceed with a new initiative? 
E)  Does Domino Grace ever place the interests of its employees ahead of its interest in financial performance?

Question 20

Which of the following, if True, would MOST strongly suggest that the failures attributed to leadership were also caused by failures in organizing?

Accepted Answer

A)  Most of the conflicts between team members concerned questions of roles and determining who had the authority to make decisions. 
B)  The market research was delayed because the firms hired to conduct customer interviews backed out of the project after the market research began. 
C)  The reports of conflicts among team members were exaggerated in order to make the project leaders seem less competent. 
D)  The failure to locate an alternative component provider is very similar to other failures that have appeared in past projects. 
E)  Even the most successful projects encounter some problems related to each of the main management functions. 
A)  Most of the conflicts between team members concerned questions of roles and determining who had the authority to make decisions. 
B)  The market research was delayed because the firms hired to conduct customer interviews backed out of the project after the market research began. 
C)  The reports of conflicts among team members were exaggerated in order to make the project leaders seem less competent. 
D)  The failure to locate an alternative component provider is very similar to other failures that have appeared in past projects. 
E)  Even the most successful projects encounter some problems related to each of the main management functions.

What type of skills requires defining problems and selecting the best course of action to take?

Which of the following is NOT considered an organizational strength?

Because Donna is not yet relying on other employees for the actual management of the restaurant, she has become concerned with crisis management. Explain why Donna may want to develop a crisis management plan.

Information managers are responsible for getting products from producers to consumers.

Carlos wants to complete his M.B.A. in three years. This is an example of what kind of goal?

At the end of the month, Donna compares actual sales to the goal that she set during the planning phase. Which of the management functions best describes this activity? Why is this important?

Increasing sales by 4 percent in the next six months would be an example of an intermediate goal.

SWOT analysis is usually conducted before strategic goals have been established.

Who is responsible for designing and implementing systems to gather, organize, and distribute facts and data essential for the running of the company?

How might a mission statement help Donna with her new business?

The first step in the control process is to compare actual performance to standards.

As CEO of Best Buy, Brad Anderson decided to stop paying commission to sales staff. Why was this decision considered risky, and how did it affect sales as well as the relationship with suppliers and customers?

Discuss the four main purposes of organizational goal setting.

It is not possible to change an organization's corporate culture.

In the "Samuel Adams Makes Headway" case study, how has Koch likely used technical skills in developing his product?

Discuss the three broad levels of strategy that organizations may implement.

Which level of management sets general policies, formulates strategies, approves all significant decisions, and represents the company in dealings with other firms and with government bodies?

Which of the following questions would be most important to determine the attitude toward risk that prevails in Domino Grace's corporate culture?

Which of the following, if True, would MOST strongly suggest that the failures attributed to leadership were also caused by failures in organizing?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Organizing the Business

Operations Management and Quality

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 5: Business Management

What type of skills requires defining problems and selecting the best course of action to take?

Which of the following is NOT considered an organizational strength?

Because Donna is not yet relying on other employees for the actual management of the restaurant, she has become concerned with crisis management. Explain why Donna may want to develop a crisis management plan.

Information managers are responsible for getting products from producers to consumers.

Carlos wants to complete his M.B.A. in three years. This is an example of what kind of goal?

At the end of the month, Donna compares actual sales to the goal that she set during the planning phase. Which of the management functions best describes this activity? Why is this important?

Increasing sales by 4 percent in the next six months would be an example of an intermediate goal.

SWOT analysis is usually conducted before strategic goals have been established.

Who is responsible for designing and implementing systems to gather, organize, and distribute facts and data essential for the running of the company?

How might a mission statement help Donna with her new business?

The first step in the control process is to compare actual performance to standards.

As CEO of Best Buy, Brad Anderson decided to stop paying commission to sales staff. Why was this decision considered risky, and how did it affect sales as well as the relationship with suppliers and customers?

Discuss the four main purposes of organizational goal setting.

It is not possible to change an organization's corporate culture.

In the "Samuel Adams Makes Headway" case study, how has Koch likely used technical skills in developing his product?

Discuss the three broad levels of strategy that organizations may implement.

Which level of management sets general policies, formulates strategies, approves all significant decisions, and represents the company in dealings with other firms and with government bodies?

Which of the following questions would be most important to determine the attitude toward risk that prevails in Domino Grace's corporate culture?

Which of the following, if True, would MOST strongly suggest that the failures attributed to leadership were also caused by failures in organizing?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Organizing the Business

Operations Management and Quality

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters