Question 1

The objective of customer order fulfillment is to

Accepted Answer

A)  get the correct orders to customers by the promised due date at the lowest possible cost. 
B)  maintain a record of product receipt and complete payment. 
C)  maximize the conversion of customer arrivals to customer orders. 
D)  ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes. 
A)  get the correct orders to customers by the promised due date at the lowest possible cost. 
B)  maintain a record of product receipt and complete payment. 
C)  maximize the conversion of customer arrivals to customer orders. 
D)  ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Question 2

The objective of customer order entry is to maintain a record of product receipt and complete payment.

Accepted Answer

A) True 
 B)False

Question 3

The objective of customer order entry is to

Accepted Answer

A)  get the correct orders to customers by the promised due date at the lowest possible cost. 
B)  maintain a record of product receipt and complete payment. 
C)  maximize the conversion of customer arrivals to customer orders. 
D)  ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes. 
A)  get the correct orders to customers by the promised due date at the lowest possible cost. 
B)  maintain a record of product receipt and complete payment. 
C)  maximize the conversion of customer arrivals to customer orders. 
D)  ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Question 4

Customer order receiving is

Accepted Answer

A)  the point in time when the customer has access to choices and makes a decision regarding a purchase. 
B)  the customer informing the retailer of what they want to purchase and the retailer allocates product to the customer. 
C)  the process where product is prepared and sent to the customer. 
D)  the process where the customer receives the product and takes ownership. 
A)  the point in time when the customer has access to choices and makes a decision regarding a purchase. 
B)  the customer informing the retailer of what they want to purchase and the retailer allocates product to the customer. 
C)  the process where product is prepared and sent to the customer. 
D)  the process where the customer receives the product and takes ownership.

Question 5

Supply chain surplus involves what two parts?

Accepted Answer

A)  Manufacturing cost and selling price 
B)  Customer value and supply chain cost 
C)  Customer value and high quality products 
D)  Reliable transportation and supply chain cost 
A)  Manufacturing cost and selling price 
B)  Customer value and supply chain cost 
C)  Customer value and high quality products 
D)  Reliable transportation and supply chain cost

Question 6

Explain the 3 decision phases (categories) that must be made in a successful supply chain.

Accepted Answer

The 3 decision phases that occur within

Question 7

Activities involved in the Internal Supply Chain Management (ISCM) macro process include

Accepted Answer

A)  marketing. 
B)  order fulfillment. 
C)  sales. 
D)  order management. 
A)  marketing. 
B)  order fulfillment. 
C)  sales. 
D)  order management.

Question 8

The profitability of a supply chain is impacted primarily by the

Accepted Answer

A)  design, planning and operation categories of decisions. 
B)  operation category of decisions. 
C)  design and planning categories of decisions. 
D)  planning and operation categories of decisions. 
A)  design, planning and operation categories of decisions. 
B)  operation category of decisions. 
C)  design and planning categories of decisions. 
D)  planning and operation categories of decisions.

Question 9

The processes included in the replenishment cycle include

Accepted Answer

A)  order arrival. 
B)  production scheduling. 
C)  retail trigger. 
D)  manufacturing. 
A)  order arrival. 
B)  production scheduling. 
C)  retail trigger. 
D)  manufacturing.

Question 10

The objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Accepted Answer

A) True 
 B)False

Question 11

Toyota's global complementation strategy

Accepted Answer

A)  calls for plants to be devoted to the production of vehicles for only the local market. 
B)  dictates that parts plants be built to supply all of the needs for each vehicle production plant worldwide. 
C)  requires that a single parts plant, for example, for brakes, export brake components to all of its vehicle assembly plants worldwide. 
D)  mandates that plants can produce vehicles for export to markets that remain strong when the local market weakens. 
A)  calls for plants to be devoted to the production of vehicles for only the local market. 
B)  dictates that parts plants be built to supply all of the needs for each vehicle production plant worldwide. 
C)  requires that a single parts plant, for example, for brakes, export brake components to all of its vehicle assembly plants worldwide. 
D)  mandates that plants can produce vehicles for export to markets that remain strong when the local market weakens.

Question 12

The push/pull view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.

Accepted Answer

A) True 
 B)False

Question 13

For any supply chain,

Accepted Answer

A)  management rests solely in the hands of the manufacturer. 
B)  management rests solely in the hands of the distributor. 
C)  if each member focuses on profitability, the overall supply chain profit will be maximized. 
D)  there is only one source of revenue, the customer. 
A)  management rests solely in the hands of the manufacturer. 
B)  management rests solely in the hands of the distributor. 
C)  if each member focuses on profitability, the overall supply chain profit will be maximized. 
D)  there is only one source of revenue, the customer.

Question 14

The cycle view of the supply chain is useful when considering operational decisions, because it specifies the roles and responsibilities of each member of the supply chain.

Accepted Answer

A) True 
 B)False

Question 15

Each stage in a supply chain is connected through the flow of products, information, and funds. These flows often occur in both directions and are usually managed by

Accepted Answer

A)  pricing department. 
B)  one of the stages. 
C)  upper management. 
D)  engineering department. 
A)  pricing department. 
B)  one of the stages. 
C)  upper management. 
D)  engineering department.

Question 16

Activities involved in the Supplier Relationship Management (SRM) macro process include

Accepted Answer

A)  planning of internal production and storage. 
B)  order fulfillment. 
C)  supplier evaluation and selection. 
D)  order management. 
A)  planning of internal production and storage. 
B)  order fulfillment. 
C)  supplier evaluation and selection. 
D)  order management.

Question 17

Explain why supply chain flows are important.

Accepted Answer

Supply chain flows are important, becaus

Question 18

A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.

Accepted Answer

A) True 
 B)False

Question 19

The procurement cycle occurs at the

Accepted Answer

A)  customer/retailer interface. 
B)  retailer/distributor interface. 
C)  distributor/manufacturer interface. 
D)  manufacturer/supplier interface. 
A)  customer/retailer interface. 
B)  retailer/distributor interface. 
C)  distributor/manufacturer interface. 
D)  manufacturer/supplier interface.

Question 20

The replenishment cycle occurs at the

Accepted Answer

A)  customer/retailer interface. 
B)  retailer/distributor interface. 
C)  distributor/manufacturer interface. 
D)  manufacturer/supplier interface. 
A)  customer/retailer interface. 
B)  retailer/distributor interface. 
C)  distributor/manufacturer interface. 
D)  manufacturer/supplier interface.

The objective of customer order fulfillment is to

The objective of customer order entry is to maintain a record of product receipt and complete payment.

The objective of customer order entry is to

Customer order receiving is

Supply chain surplus involves what two parts?

Explain the 3 decision phases (categories) that must be made in a successful supply chain.

Activities involved in the Internal Supply Chain Management (ISCM) macro process include

The profitability of a supply chain is impacted primarily by the

The processes included in the replenishment cycle include

The objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Toyota's global complementation strategy

The push/pull view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.

For any supply chain,

The cycle view of the supply chain is useful when considering operational decisions, because it specifies the roles and responsibilities of each member of the supply chain.

Each stage in a supply chain is connected through the flow of products, information, and funds. These flows often occur in both directions and are usually managed by

Activities involved in the Supplier Relationship Management (SRM) macro process include

Explain why supply chain flows are important.

A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.

The procurement cycle occurs at the

The replenishment cycle occurs at the

Supply Chain Performance: Achieving Strategic Fit and Scope

Supply Chain Drivers and Metrics

Designing Distribution Networks and Applications to e-Business

Network Design in the Supply Chain

Designing Global Supply Chain Networks

Demand Forecasting in a Supply Chain

Aggregate Planning in a Supply Chain

Sales and Operations Planning: Planning Supply and Demand in a Supply Chain

Coordination in a Supply Chain

Managing Economies of Scale in the Supply Chain: Cycle Inventory

Managing Uncertainty in a Supply Chain: Safety Inventory

Determining the Optimal Level of Product Availability

Transportation in a Supply Chain

Sourcing Decisions in a Supply Chain

Pricing and Revenue Management in a Supply Chain

Sustainability and the Supply Chain

Filters

Exam 1: Understanding the Supply Chain

The objective of customer order fulfillment is to

The objective of customer order entry is to maintain a record of product receipt and complete payment.

The objective of customer order entry is to

Customer order receiving is

Supply chain surplus involves what two parts?

Explain the 3 decision phases (categories) that must be made in a successful supply chain.

Activities involved in the Internal Supply Chain Management (ISCM) macro process include

The profitability of a supply chain is impacted primarily by the

The processes included in the replenishment cycle include

The objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Toyota's global complementation strategy

The push/pull view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.

For any supply chain,

The cycle view of the supply chain is useful when considering operational decisions, because it specifies the roles and responsibilities of each member of the supply chain.

Each stage in a supply chain is connected through the flow of products, information, and funds. These flows often occur in both directions and are usually managed by

Activities involved in the Supplier Relationship Management (SRM) macro process include

Explain why supply chain flows are important.

A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.

The procurement cycle occurs at the

The replenishment cycle occurs at the

Supply Chain Performance: Achieving Strategic Fit and Scope

Supply Chain Drivers and Metrics

Designing Distribution Networks and Applications to e-Business

Network Design in the Supply Chain

Designing Global Supply Chain Networks

Demand Forecasting in a Supply Chain

Aggregate Planning in a Supply Chain

Sales and Operations Planning: Planning Supply and Demand in a Supply Chain

Coordination in a Supply Chain

Managing Economies of Scale in the Supply Chain: Cycle Inventory

Managing Uncertainty in a Supply Chain: Safety Inventory

Determining the Optimal Level of Product Availability

Transportation in a Supply Chain

Sourcing Decisions in a Supply Chain

Pricing and Revenue Management in a Supply Chain

Sustainability and the Supply Chain

Filters