Exam 8: Performance Management and the Employee Appraisal Process

A ____ one in which all employees of a company are reviewed at the same time of year rather than on the anniversary dates they were hired.

The appraisal interview that requires interviewers to possess the ability to persuade an employee to change in a prescribed manner is:

Given the complexity of today's jobs,__________ raters should be used.

Dividing the appraisal interview into two sessions,one for the performance review and the other for the employee's growth plans,is a good strategy to improve communication between the parties.

Listening,accepting,and responding to feelings are essential elements of this appraisal interview:

A team appraisal approach is well suited for a company advocating a total-quality management philosophy.

Experts advise companies to discontinue to appraise their employees during an economic downturn if they cannot afford to give them raises.

Contrast errors are most likely when raters are required to rank employees in order from the best to the poorest.

Criterion deficiency occurs when performance standards focus on a single criterion to the exclusion of other important but less quantifiable performance dimensions.

In light of recent court rulings,HR managers suggest that performance appraisals should meet all of the following legal guidelines except:

The "horn error" is the opposite of the "halo effect."

Criterion contamination occurs when factors outside an employee's control influence his or her performance.

Developmental purposes for performance appraisal include evaluating goal achievement and validating selection criteria.

Employees who earn performance-based pay are more _________.

When the manager and the employee jointly establish future performance goals for each employee,which appraisal source is useful?

A feedback training program for performance appraisal raters should cover at least all of the following areas except:

The courts have found that:

Goal setting has been shown to improve employee performance,typically ranging from _____.

The problem-solving interview method requires the appraiser to possess the ability to persuade an employee to change in a prescribed manner.

Since praise is a powerful motivator,appraisers should alternate positive and negative statements during a performance appraisal interview.