Question 1

Which of the following is NOT true of nonverbal communication?

Accepted Answer

A) Nonverbal messages may be intentional or unintentional. 
B) Nonverbal messages may have different meanings for different people. 
C) Nonverbal messages can contradict the accompanying verbal message. 
D) Nonverbal messages, though powerful, are less powerful than verbal messages. 
A) Nonverbal messages may be intentional or unintentional. 
B) Nonverbal messages may have different meanings for different people. 
C) Nonverbal messages can contradict the accompanying verbal message. 
D) Nonverbal messages, though powerful, are less powerful than verbal messages.

Question 2

Techniques for preparing effective sales messages include all of the following EXCEPT

Accepted Answer

A) presenting supporting evidence to satisfy the receiver's needs. 
B) making the requested action clear and simple. 
C) offering a guarantee or including an enclosure with product photos. 
D) requiring immediate response from the receiver. 
A) presenting supporting evidence to satisfy the receiver's needs. 
B) making the requested action clear and simple. 
C) offering a guarantee or including an enclosure with product photos. 
D) requiring immediate response from the receiver.

Question 3

Marcus is writing a persuasive message asking his employees to complete an online company survey.Which of the following should he AVOID when writing his message?

Accepted Answer

A) Keeping paragraphs short. 
B) Using concrete nouns and action verbs. 
C) Focusing repeated attention on the benefits to the company. 
D) Using an inductive outline. 
A) Keeping paragraphs short. 
B) Using concrete nouns and action verbs. 
C) Focusing repeated attention on the benefits to the company. 
D) Using an inductive outline.

Question 4

Exceptions to the use of the inductive approach for bad news messages include

Accepted Answer

A) messages addressing an insignificant matter. 
B) memos sent within the company. 
C) oral presentations. 
D) all of the above. 
A) messages addressing an insignificant matter. 
B) memos sent within the company. 
C) oral presentations. 
D) all of the above.

Question 5

All of the following statements are true concerning benefits of the team interview process EXCEPT

Accepted Answer

A) the team is a collective group of people who know the attributes of the job. 
B) the team interview members can review résumés individually and collaboratively to identify the ideal candidate. 
C) the team interview can be used to fairly assess all candidates' qualifications. 
D) the team interview results in a quicker hiring decision than does a traditional interview. 
A) the team is a collective group of people who know the attributes of the job. 
B) the team interview members can review résumés individually and collaboratively to identify the ideal candidate. 
C) the team interview can be used to fairly assess all candidates' qualifications. 
D) the team interview results in a quicker hiring decision than does a traditional interview.

Question 6

What proofreading procedure should Anthony use when proofreading a technical support manual?

Accepted Answer

A) Proofread only once, thoroughly checking for errors of various types. 
B) Proofread twice, concentrating in the first pass on content errors and in the second pass on format errors. 
C) Proofread three times, concentrating on content, organization, and style in the first pass; on mechanical errors in the second pass, and reading from right to left in the third pass. 
D) Allow the computer to do the proofreading, as it is thorough and accurate. 
A) Proofread only once, thoroughly checking for errors of various types. 
B) Proofread twice, concentrating in the first pass on content errors and in the second pass on format errors. 
C) Proofread three times, concentrating on content, organization, and style in the first pass; on mechanical errors in the second pass, and reading from right to left in the third pass. 
D) Allow the computer to do the proofreading, as it is thorough and accurate.

Question 7

Placing graphic aids in the appendix is

Accepted Answer

A) recommended when the graphic would make the discussion complicated to follow. 
B) recommended the majority of the time to simplify text preparation. 
C) not recommended if the information is quantitative. 
D) never recommended. 
A) recommended when the graphic would make the discussion complicated to follow. 
B) recommended the majority of the time to simplify text preparation. 
C) not recommended if the information is quantitative. 
D) never recommended.

Question 8

Which of the following statements about sampling is correct?

Accepted Answer

A) Sampling is based on the principle that a sufficiently large number drawn from a population will be representative, regardless of whether the selection was random. 
B) The results of a sample will be biased and therefore not reliable for formal research. 
C) Sampling is a survey technique that eliminates the need for questioning 100 percent of the population. 
D) All of the above are correct. 
A) Sampling is based on the principle that a sufficiently large number drawn from a population will be representative, regardless of whether the selection was random. 
B) The results of a sample will be biased and therefore not reliable for formal research. 
C) Sampling is a survey technique that eliminates the need for questioning 100 percent of the population. 
D) All of the above are correct.

Question 9

Which of the following should a speaker generally avoid when delivering a business presentation?

Accepted Answer

A) Quotes from prominent people 
B) Jokes and humor 
C) Anecdotes 
D) Numerous precise statistics 
A) Quotes from prominent people 
B) Jokes and humor 
C) Anecdotes 
D) Numerous precise statistics

Question 10

Studies show that communication is an important managerial activity,with managers typically spending

Accepted Answer

A) a small but important portion of their time communicating. 
B) about half of their time communicating. 
C) most of their time communicating. 
D) all of their time communicating. 
A) a small but important portion of their time communicating. 
B) about half of their time communicating. 
C) most of their time communicating. 
D) all of their time communicating.

Question 11

In formatting a report,you discover than an entire table will not fit on the bottom of a page; the best formatting decision would be to

Accepted Answer

A) place the table prior to the text reference to it if that placement will allow the entire table to appear on the page. 
B) begin the table, allow an adequate margin at the bottom of the page, and begin the next page with the continuation of the table. 
C) introduce the table, continue the graphic interpretation to the bottom of the page, and begin the next page with the table. 
D) end the page with the introduction to the table, regardless of the space on the page. 
A) place the table prior to the text reference to it if that placement will allow the entire table to appear on the page. 
B) begin the table, allow an adequate margin at the bottom of the page, and begin the next page with the continuation of the table. 
C) introduce the table, continue the graphic interpretation to the bottom of the page, and begin the next page with the table. 
D) end the page with the introduction to the table, regardless of the space on the page.

Question 12

A market researcher who uses primary research may use which of the following methods?

Accepted Answer

A) Boolean logic, observational studies, the hidden Internet 
B) Search engines, normative surveys, interviews 
C) Stratified random sampling, website "hits," observational studies 
D) Observational studies, experimental research, normative survey research 
A) Boolean logic, observational studies, the hidden Internet 
B) Search engines, normative surveys, interviews 
C) Stratified random sampling, website "hits," observational studies 
D) Observational studies, experimental research, normative survey research

Question 13

Which graphic aid would be best to show Starbuck's quarterly sales over a five-year period?

Accepted Answer

A) line graph 
B) bar chart 
C) pie chart 
D) pictogram 
A) line graph 
B) bar chart 
C) pie chart 
D) pictogram

Question 14

Which of the following statements BEST summarizes the role of online job searching?

Accepted Answer

A) Job seekers in the current job market can give up traditional means of searching for jobs and concentrate solely on online job search techniques. 
B) Online employment search capabilities extend the range of possibilities previously available to the job seeker. 
C) Online job searching is a trend that is expected to further lose popularity over time. 
D) Online job searching is important for technical job seekers in computer-related field but not as important for job seekers in other fields. 
A) Job seekers in the current job market can give up traditional means of searching for jobs and concentrate solely on online job search techniques. 
B) Online employment search capabilities extend the range of possibilities previously available to the job seeker. 
C) Online job searching is a trend that is expected to further lose popularity over time. 
D) Online job searching is important for technical job seekers in computer-related field but not as important for job seekers in other fields.

Question 15

Which of the following is NOT a technique for achieving coherence?

Accepted Answer

A) Repeat a word used in a preceding sentence. 
B) Use a pronoun to represent a noun from the preceding sentence. 
C) Use connecting words. 
D) Use active voice. 
A) Repeat a word used in a preceding sentence. 
B) Use a pronoun to represent a noun from the preceding sentence. 
C) Use connecting words. 
D) Use active voice.

Question 16

Which of the following is correct concerning the executive summary (abstract)in the preliminary pages and the summary that appears as a final section of the report body?

Accepted Answer

A) Only one or the other is necessary, since they would contain the same information. 
B) Both are necessary because the executive summary summarizes the essential elements of the entire report and the summary reviews the main points presented in the report's findings. 
C) Both are essential because they are prescribed sections in the APA style. 
D) Neither is necessary in a well-written, concise report. 
A) Only one or the other is necessary, since they would contain the same information. 
B) Both are necessary because the executive summary summarizes the essential elements of the entire report and the summary reviews the main points presented in the report's findings. 
C) Both are essential because they are prescribed sections in the APA style. 
D) Neither is necessary in a well-written, concise report.

Question 17

Which of the following statements about employment interviews is FALSE?

Accepted Answer

A) Preparation for the interview includes researching the organization. 
B) A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. 
C) You should go to the interview prepared to both answer and ask questions. 
D) Most questions asked in interviews can be answered from the résumé. 
A) Preparation for the interview includes researching the organization. 
B) A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. 
C) You should go to the interview prepared to both answer and ask questions. 
D) Most questions asked in interviews can be answered from the résumé.

Question 18

Which of the following is FALSE concerning an extemporaneous business presentation?

Accepted Answer

A) The presentation is planned, prepared, and rehearsed. 
B) The speaker may utilize note cards, an outline, or other reminders during the presentation. 
C) The presentation is written in detail to serve as a visual reminder during the delivery. 
D) All of the above are true. 
A) The presentation is planned, prepared, and rehearsed. 
B) The speaker may utilize note cards, an outline, or other reminders during the presentation. 
C) The presentation is written in detail to serve as a visual reminder during the delivery. 
D) All of the above are true.

Question 19

Which of the following headings is NOT parallel with the others?

Accepted Answer

A) Housing Costs in the Midwest Soar 
B) Housing Costs in the South are Level 
C) Increasing Housing Costs in New England 
D) All are parallel 
A) Housing Costs in the Midwest Soar 
B) Housing Costs in the South are Level 
C) Increasing Housing Costs in New England 
D) All are parallel

Question 20

Which of the following is the recommended format for writing a date in an international business document?

Accepted Answer

A) 2/10/11 
B) 10.2 2011 
C) Feb.10th, 2011 
D) 10 February 2011 
A) 2/10/11 
B) 10.2 2011 
C) Feb.10th, 2011 
D) 10 February 2011

Which of the following is NOT true of nonverbal communication?

Techniques for preparing effective sales messages include all of the following EXCEPT

Marcus is writing a persuasive message asking his employees to complete an online company survey.Which of the following should he AVOID when writing his message?

Exceptions to the use of the inductive approach for bad news messages include

All of the following statements are true concerning benefits of the team interview process EXCEPT

What proofreading procedure should Anthony use when proofreading a technical support manual?

Placing graphic aids in the appendix is

Which of the following statements about sampling is correct?

Which of the following should a speaker generally avoid when delivering a business presentation?

Studies show that communication is an important managerial activity,with managers typically spending

In formatting a report,you discover than an entire table will not fit on the bottom of a page; the best formatting decision would be to

A market researcher who uses primary research may use which of the following methods?

Which graphic aid would be best to show Starbuck's quarterly sales over a five-year period?

Which of the following statements BEST summarizes the role of online job searching?

Which of the following is NOT a technique for achieving coherence?

Which of the following is correct concerning the executive summary (abstract)in the preliminary pages and the summary that appears as a final section of the report body?

Which of the following statements about employment interviews is FALSE?

Which of the following is FALSE concerning an extemporaneous business presentation?

Which of the following headings is NOT parallel with the others?

Which of the following is the recommended format for writing a date in an international business document?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 18: Extension Course Posttest

Which of the following is NOT true of nonverbal communication?

Techniques for preparing effective sales messages include all of the following EXCEPT

Marcus is writing a persuasive message asking his employees to complete an online company survey.Which of the following should he AVOID when writing his message?

Exceptions to the use of the inductive approach for bad news messages include

All of the following statements are true concerning benefits of the team interview process EXCEPT

What proofreading procedure should Anthony use when proofreading a technical support manual?

Placing graphic aids in the appendix is

Which of the following statements about sampling is correct?

Which of the following should a speaker generally avoid when delivering a business presentation?

Studies show that communication is an important managerial activity,with managers typically spending

In formatting a report,you discover than an entire table will not fit on the bottom of a page; the best formatting decision would be to

A market researcher who uses primary research may use which of the following methods?

Which graphic aid would be best to show Starbuck's quarterly sales over a five-year period?

Which of the following statements BEST summarizes the role of online job searching?

Which of the following is NOT a technique for achieving coherence?

Which of the following is correct concerning the executive summary (abstract)in the preliminary pages and the summary that appears as a final section of the report body?

Which of the following statements about employment interviews is FALSE?

Which of the following is FALSE concerning an extemporaneous business presentation?

Which of the following headings is NOT parallel with the others?

Which of the following is the recommended format for writing a date in an international business document?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Pretest

Filters