Question 1

You have just returned from an interview with a company and are considering the appropriateness of a thank-you letter or note.The thank you message is

Accepted Answer

A) not necessary if you thanked the interviewer in person before leaving the appointment. 
B) appropriate and beneficial and should be written immediately. 
C) appropriate and beneficial and should be written about two weeks from now if you haven't received a response from the company about the job. 
D) not appropriate because it can be perceived as "pushy." 
A) not necessary if you thanked the interviewer in person before leaving the appointment. 
B) appropriate and beneficial and should be written immediately. 
C) appropriate and beneficial and should be written about two weeks from now if you haven't received a response from the company about the job. 
D) not appropriate because it can be perceived as "pushy."

Question 2

Komuro,a customer service representative,often delivers messages to clients in which he must convey negative news.Which of the following techniques could Komuro use to soften the impact of the bad news?

Accepted Answer

A) Passive voice and abstract nouns as the subjects of sentences. 
B) Passive voice and the placement of the negative message in an independent clause. 
C) Active voice and positive language. 
D) Active voice and placement of the negative message in a dependent clause. 
A) Passive voice and abstract nouns as the subjects of sentences. 
B) Passive voice and the placement of the negative message in an independent clause. 
C) Active voice and positive language. 
D) Active voice and placement of the negative message in a dependent clause.

Question 3

Which of the following are NOT barriers to intercultural communication?

Accepted Answer

A) Ethnocentrism, stereotypes, and personal space requirements 
B) Chronemics, ethnocentrism, and body language 
C) Proxemics, language, and stereotypes 
D) Stereotypes, body language, and synergism 
A) Ethnocentrism, stereotypes, and personal space requirements 
B) Chronemics, ethnocentrism, and body language 
C) Proxemics, language, and stereotypes 
D) Stereotypes, body language, and synergism

Question 4

Which of the following facts makes effective listening challenging?

Accepted Answer

A) The human ear is unable to keep up with the speech rate of most speakers. 
B) Our minds process much faster than a speaker can talk. 
C) The listener often thinks ahead to anticipate future points and evaluate the ideas heard. 
D) Making written notes short circuits the listening activity. 
A) The human ear is unable to keep up with the speech rate of most speakers. 
B) Our minds process much faster than a speaker can talk. 
C) The listener often thinks ahead to anticipate future points and evaluate the ideas heard. 
D) Making written notes short circuits the listening activity.

Question 5

Effective strategies for structuring good- and routine-news messages

Accepted Answer

A) follow the inductive sequence. 
B) vary dramatically from one company to another. 
C) can generally be applied to cultures around the world. 
D) are generally consistent among North American audiences. 
A) follow the inductive sequence. 
B) vary dramatically from one company to another. 
C) can generally be applied to cultures around the world. 
D) are generally consistent among North American audiences.

Question 6

Which of the following is FALSE concerning writing analysis tools of word processing programs?

Accepted Answer

A) Sentence fragments, passive voice, jargon, and cliches are some types of errors than be detected. 
B) After reviewing a document, the program can generate the total word count, average sentence length, and readability measures. 
C) They flag potential errors and require the writer to accept or reject the change. 
D) Use of the features still requires the reader to check a passage for grammatical correctness. 
A) Sentence fragments, passive voice, jargon, and cliches are some types of errors than be detected. 
B) After reviewing a document, the program can generate the total word count, average sentence length, and readability measures. 
C) They flag potential errors and require the writer to accept or reject the change. 
D) Use of the features still requires the reader to check a passage for grammatical correctness.

Question 7

Which of the following represents the correct sequence of steps in the problem-solving process?

Accepted Answer

A) Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer 
B) Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer 
C) Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer 
D) Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer 
A) Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer 
B) Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer 
C) Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer 
D) Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer

Question 8

To overcome receiver resistance to a persuasive appeal,the price typically should be

Accepted Answer

A) mentioned early in the message to avoid the impression of deception. 
B) delayed in the message until reader benefits have been established. 
C) implied or stated in broad terms. 
D) omitted from the sales message. 
A) mentioned early in the message to avoid the impression of deception. 
B) delayed in the message until reader benefits have been established. 
C) implied or stated in broad terms. 
D) omitted from the sales message.

Question 9

Which of the following is NOT an effective strategy for companies that want to provide strong internal communication?

Accepted Answer

A) Promote open exchange of honest, candid communication. 
B) Use a variety of communication channels to encourage two-way communication. 
C) Carefully define the types of questions employees may ask management. 
D) Keep employees informed of both good and bad news. 
A) Promote open exchange of honest, candid communication. 
B) Use a variety of communication channels to encourage two-way communication. 
C) Carefully define the types of questions employees may ask management. 
D) Keep employees informed of both good and bad news.

Question 10

Which of the following statements represents the BEST advice for inclusion of personal information on a résumé?

Accepted Answer

A) Include height, weight, and a personal photograph to make your appear real to the employer and not just a paper "cutout." 
B) Reveal ethnic background only if it is job related. 
C) Exclude any mention of interests and hobbies, as they are not job related. 
D) Include social security number and mailing address as they are needed for personnel records. 
A) Include height, weight, and a personal photograph to make your appear real to the employer and not just a paper "cutout." 
B) Reveal ethnic background only if it is job related. 
C) Exclude any mention of interests and hobbies, as they are not job related. 
D) Include social security number and mailing address as they are needed for personnel records.

Question 11

Which of the following statements is MOST accurate in regard to presentation software for the design of graphics?

Accepted Answer

A) Current presentation software packages have eliminated the need for users to have any previous knowledge of graphic or visual design. 
B) The latest presentation software packages try to guide users away from the worst errors of taste and judgment. 
C) Developers of presentation software continue to ignore rules for effective design of graphic aids in the default settings of their products. 
D) An effective writer can confidently rely on default settings in presentation software to design effective visuals. 
A) Current presentation software packages have eliminated the need for users to have any previous knowledge of graphic or visual design. 
B) The latest presentation software packages try to guide users away from the worst errors of taste and judgment. 
C) Developers of presentation software continue to ignore rules for effective design of graphic aids in the default settings of their products. 
D) An effective writer can confidently rely on default settings in presentation software to design effective visuals.

Question 12

Mentally organizing a message before writing it

Accepted Answer

A) lengthens the time spent composing the message. 
B) ensures that ideas are presented clearly and logically. 
C) enables the writer to follow the inductive outline rather than a simplistic deductive outline. 
D) accomplishes all of the above. 
A) lengthens the time spent composing the message. 
B) ensures that ideas are presented clearly and logically. 
C) enables the writer to follow the inductive outline rather than a simplistic deductive outline. 
D) accomplishes all of the above.

Question 13

Which of the following is NOT a weakness in survey research?

Accepted Answer

A) Using poorly constructed data gathering instruments 
B) Administering the collection instrument to a small test sample before conducting the full survey 
C) Using an instrument that contains bias 
D) All of the above are weaknesses 
A) Using poorly constructed data gathering instruments 
B) Administering the collection instrument to a small test sample before conducting the full survey 
C) Using an instrument that contains bias 
D) All of the above are weaknesses

Question 14

A sincere apology sent to a customer for a mistake in a custom order would likely be considered by the customer as

Accepted Answer

A) a negative news message. 
B) an attempt to preserve a relationship. 
C) unnecessary, since a verbal apology is more meaningful. 
D) a mistake in judgment. 
A) a negative news message. 
B) an attempt to preserve a relationship. 
C) unnecessary, since a verbal apology is more meaningful. 
D) a mistake in judgment.

Question 15

Which of the following sentences reflects the use of active voice?

Accepted Answer

A) The new product line will be developed by the Research and Development department. 
B) The secretary was promoted by her supervisor to an administrative assistant position. 
C) The land developer signed the contract yesterday. 
D) It was determined that sales have fallen significantly. 
A) The new product line will be developed by the Research and Development department. 
B) The secretary was promoted by her supervisor to an administrative assistant position. 
C) The land developer signed the contract yesterday. 
D) It was determined that sales have fallen significantly.

Question 16

The best definition for reliability is

Accepted Answer

A) a measure of the degree to which data measures what you intend for it to measure. 
B) a measure of the accuracy and repeatability of the data. 
C) a measure of the relationship between two variables. 
D) none of the above. 
A) a measure of the degree to which data measures what you intend for it to measure. 
B) a measure of the accuracy and repeatability of the data. 
C) a measure of the relationship between two variables. 
D) none of the above.

Question 17

Which of the following statements is correct concerning the effective use of graphics?

Accepted Answer

A) The use of graphics makes text discussion unnecessary. 
B) Three or four pages of well-designed graphics can effectively convey several hundred pages of text. 
C) Graphics should be reserved for communicating ideas that are highly quantitative. 
D) The term "graphics" in business reports refers solely to the use of bar charts, line charts, and pie charts. 
A) The use of graphics makes text discussion unnecessary. 
B) Three or four pages of well-designed graphics can effectively convey several hundred pages of text. 
C) Graphics should be reserved for communicating ideas that are highly quantitative. 
D) The term "graphics" in business reports refers solely to the use of bar charts, line charts, and pie charts.

Question 18

Which of the following is NOT a recommendation for designing a research questionnaire?

Accepted Answer

A) Use a logical item sequence of difficult to easy. 
B) Ask for easily remembered information. 
C) Avoid items that require essay-type answers to be written. 
D) All of the above are recommended for questionnaire design. 
A) Use a logical item sequence of difficult to easy. 
B) Ask for easily remembered information. 
C) Avoid items that require essay-type answers to be written. 
D) All of the above are recommended for questionnaire design.

Question 19

Which of the following statements is correct concerning the reporting of quantitative data?

Accepted Answer

A) People are not usually interested in proportions or ratios but in exact numbers. 
B) When tabulating research results of opinions and preferences, reporting exact statistics to the most accurate decimal point is necessary to avoid distortion in interpretation. 
C) Common language reduces difficult figures to the "common denominators" of language and ideas. 
D) Because of their absolute and understood value, dollars are a good measure of comparison from one year to another. 
A) People are not usually interested in proportions or ratios but in exact numbers. 
B) When tabulating research results of opinions and preferences, reporting exact statistics to the most accurate decimal point is necessary to avoid distortion in interpretation. 
C) Common language reduces difficult figures to the "common denominators" of language and ideas. 
D) Because of their absolute and understood value, dollars are a good measure of comparison from one year to another.

Question 20

Which of the following sentences best expresses the receiver's point of view?

Accepted Answer

A) I want to take this opportunity to offer my congratulations on your recent promotion. 
B) A promotion is always great news. 
C) Congratulations on your recent promotion to regional manager. 
D) I hear that congratulations are in order! 
A) I want to take this opportunity to offer my congratulations on your recent promotion. 
B) A promotion is always great news. 
C) Congratulations on your recent promotion to regional manager. 
D) I hear that congratulations are in order!

You have just returned from an interview with a company and are considering the appropriateness of a thank-you letter or note.The thank you message is

Komuro,a customer service representative,often delivers messages to clients in which he must convey negative news.Which of the following techniques could Komuro use to soften the impact of the bad news?

Which of the following are NOT barriers to intercultural communication?

Which of the following facts makes effective listening challenging?

Effective strategies for structuring good- and routine-news messages

Which of the following is FALSE concerning writing analysis tools of word processing programs?

Which of the following represents the correct sequence of steps in the problem-solving process?

To overcome receiver resistance to a persuasive appeal,the price typically should be

Which of the following is NOT an effective strategy for companies that want to provide strong internal communication?

Which of the following statements represents the BEST advice for inclusion of personal information on a résumé?

Which of the following statements is MOST accurate in regard to presentation software for the design of graphics?

Mentally organizing a message before writing it

Which of the following is NOT a weakness in survey research?

A sincere apology sent to a customer for a mistake in a custom order would likely be considered by the customer as

Which of the following sentences reflects the use of active voice?

The best definition for reliability is

Which of the following statements is correct concerning the effective use of graphics?

Which of the following is NOT a recommendation for designing a research questionnaire?

Which of the following statements is correct concerning the reporting of quantitative data?

Which of the following sentences best expresses the receiver's point of view?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 18: Extension Course Posttest

You have just returned from an interview with a company and are considering the appropriateness of a thank-you letter or note.The thank you message is

Komuro,a customer service representative,often delivers messages to clients in which he must convey negative news.Which of the following techniques could Komuro use to soften the impact of the bad news?

Which of the following are NOT barriers to intercultural communication?

Which of the following facts makes effective listening challenging?

Effective strategies for structuring good- and routine-news messages

Which of the following is FALSE concerning writing analysis tools of word processing programs?

Which of the following represents the correct sequence of steps in the problem-solving process?

To overcome receiver resistance to a persuasive appeal,the price typically should be

Which of the following is NOT an effective strategy for companies that want to provide strong internal communication?

Which of the following statements represents the BEST advice for inclusion of personal information on a résumé?

Which of the following statements is MOST accurate in regard to presentation software for the design of graphics?

Mentally organizing a message before writing it

Which of the following is NOT a weakness in survey research?

A sincere apology sent to a customer for a mistake in a custom order would likely be considered by the customer as

Which of the following sentences reflects the use of active voice?

The best definition for reliability is

Which of the following statements is correct concerning the effective use of graphics?

Which of the following is NOT a recommendation for designing a research questionnaire?

Which of the following statements is correct concerning the reporting of quantitative data?

Which of the following sentences best expresses the receiver's point of view?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Pretest

Filters