Question 1

Which of the following is recommended during delivery of a presentation?

Accepted Answer

A) Watch the audience for feedback and make appropriate adjustments in the length and content of your speech. 
B) Stay behind the lectern, rather than causing distraction by moving around. 
C) Make eye contact with every person in the audience, even if only for a second. 
D) Breathe shallow and regular through your nose and mouth. 
A) Watch the audience for feedback and make appropriate adjustments in the length and content of your speech. 
B) Stay behind the lectern, rather than causing distraction by moving around. 
C) Make eye contact with every person in the audience, even if only for a second. 
D) Breathe shallow and regular through your nose and mouth.

Question 2

An interviewer who follows a predetermined agenda,including a series of questions and statements designed to elicit necessary information is conducting which type of interview?

Accepted Answer

A) Stress interview 
B) Focused interview 
C) Structured interview 
D) Group interview 
A) Stress interview 
B) Focused interview 
C) Structured interview 
D) Group interview

Question 3

Advantages of using face-to-face meetings include all of the following EXCEPT

Accepted Answer

A) face-to-face meetings make it easier to reach consensus. 
B) face-to-face meetings are helpful when communicating sensitive issues. 
C) face-to-face meetings help establish group rapport. 
D) face-to-face meetings place all participants on an even playing field. 
A) face-to-face meetings make it easier to reach consensus. 
B) face-to-face meetings are helpful when communicating sensitive issues. 
C) face-to-face meetings help establish group rapport. 
D) face-to-face meetings place all participants on an even playing field.

Question 4

Which of the following descriptions is most valid,as it applies to accurate methods of analyzing data?

Accepted Answer

A) Judging data on the basis of personal consideration 
B) Judging data on the basis of the evidence and soundness of research techniques 
C) Judging data on the basis of evidence and on the character and ability of the study's participants 
D) Judging data on the basis of findings of similar studies 
A) Judging data on the basis of personal consideration 
B) Judging data on the basis of the evidence and soundness of research techniques 
C) Judging data on the basis of evidence and on the character and ability of the study's participants 
D) Judging data on the basis of findings of similar studies

Question 5

Which of the following is MOST important to knowing the audience for your presentation?

Accepted Answer

A) Personally introducing yourself to each member of the audience prior to your presentation. 
B) Attempting to identify their ages, incomes, occupations, and gender. 
C) Selecting audience participants according to their perspective on the topic you will present. 
D) All of the above are equally important. 
A) Personally introducing yourself to each member of the audience prior to your presentation. 
B) Attempting to identify their ages, incomes, occupations, and gender. 
C) Selecting audience participants according to their perspective on the topic you will present. 
D) All of the above are equally important.

Question 6

The United States is comprised largely of immigrants who have worked intently at retaining their traditional customs and language while still sharing in the common culture.Which of the following terms best describes this situation?

Accepted Answer

A) Melting pot 
B) Internationalization 
C) Mosaic 
D) Globalization 
A) Melting pot 
B) Internationalization 
C) Mosaic 
D) Globalization

Question 7

A supervisor on the night shift at a manufacturing plant is told to dump chemicals used in the refining process rather than dispose of them properly according to safety regulations.The owner of the company insists that the chemicals are not harmful to the environment,but the supervisor knows that the dumping is illegal.The supervisor believes that he will lose his job if he reports the problem to authorities at the Environmental Protection Agency.This is an example of which potential cause of unethical behavior?

Accepted Answer

A) obsession with personal achievement 
B) disparity between personal and professional ethical system 
C) uncertainty about whether an act is wrong 
D) unwillingness to stand for what is right 
A) obsession with personal achievement 
B) disparity between personal and professional ethical system 
C) uncertainty about whether an act is wrong 
D) unwillingness to stand for what is right

Question 8

The perception of reality of both the sender and the receiver of a message is limited by

Accepted Answer

A) signals both receive through their five senses. 
B) illusions that appear differently to each person. 
C) previous experiences and cultural attitudes of both people. 
D) all of the above. 
A) signals both receive through their five senses. 
B) illusions that appear differently to each person. 
C) previous experiences and cultural attitudes of both people. 
D) all of the above.

Question 9

Which of the following stages of team development is often NOT achieved,even in long-term teams?

Accepted Answer

A) storming 
B) performing 
C) norming 
D) brainstorming 
A) storming 
B) performing 
C) norming 
D) brainstorming

Question 10

Which of the following is an example of an effective talking title?

Accepted Answer

A) Interest Rates in the U.S. 
B) U.S.Rates of Interest from January-April 
C) U.S.Interest Rates Declined January-April 
D) News on Interest Rates 
A) Interest Rates in the U.S. 
B) U.S.Rates of Interest from January-April 
C) U.S.Interest Rates Declined January-April 
D) News on Interest Rates

Question 11

Which of the following statements is FALSE concerning sentence and paragraph length in business messages?

Accepted Answer

A) A two-word sentence is acceptable, as is a 40-word sentence, as long as the message is clear. 
B) While compound sentences should be used along with simple sentences, complex sentences should be avoided in business writing. 
C) The first and last paragraphs are typically shorter than other paragraphs. 
D) Paragraphs in business letters, memos, and email messages are typically shorter than paragraphs in business reports. 
A) A two-word sentence is acceptable, as is a 40-word sentence, as long as the message is clear. 
B) While compound sentences should be used along with simple sentences, complex sentences should be avoided in business writing. 
C) The first and last paragraphs are typically shorter than other paragraphs. 
D) Paragraphs in business letters, memos, and email messages are typically shorter than paragraphs in business reports.

Question 12

In a deductive outline,the most important information should be

Accepted Answer

A) placed at the end of the message. 
B) placed at the beginning of the message. 
C) positioned in the middle of the message. 
D) introduced after a brief pleasantry. 
A) placed at the end of the message. 
B) placed at the beginning of the message. 
C) positioned in the middle of the message. 
D) introduced after a brief pleasantry.

Question 13

When leaving a voice mail message for a client concerning the scheduling of a meeting,you should

Accepted Answer

A) discuss your schedule for the entire week, detailing the dates and times of each meeting you have on your calendar. 
B) start talking about the meeting immediately rather than wasting time with your name and contact information. 
C) leave your name, phone number, and two or three possible dates and times for the meeting. 
D) leave your name and phone number and no other details to save time. 
A) discuss your schedule for the entire week, detailing the dates and times of each meeting you have on your calendar. 
B) start talking about the meeting immediately rather than wasting time with your name and contact information. 
C) leave your name, phone number, and two or three possible dates and times for the meeting. 
D) leave your name and phone number and no other details to save time.

Question 14

Derek is writing a long,formal report for submission to the company's board of directors on how to increase market share.Which of the following is NOT a guideline he should follow in preparing his report?

Accepted Answer

A) Avoid emotional terms. 
B) Identify any assumptions made. 
C) Eliminate his own opinion and the opinion of others 
D) Use documentation, including citations and references. 
A) Avoid emotional terms. 
B) Identify any assumptions made. 
C) Eliminate his own opinion and the opinion of others 
D) Use documentation, including citations and references.

Question 15

A supervisor notices that an employee has been late to work for three days this week.What should the supervisor do to foster open communication?

Accepted Answer

A) Call the employee to ask him about the lateness. 
B) Write the employee a disciplinary memorandum about the lateness. 
C) Meet with the employee face to face to discuss the lateness. 
D) Send the employee an email message about his lateness. 
A) Call the employee to ask him about the lateness. 
B) Write the employee a disciplinary memorandum about the lateness. 
C) Meet with the employee face to face to discuss the lateness. 
D) Send the employee an email message about his lateness.

Question 16

Which of the following guidelines is appropriate when preparing both memo and letter reports?

Accepted Answer

A) Use personal writing style, including first- and second-person language. 
B) Use deductive approach, regardless of the message content. 
C) Avoid the use of headings, tables, or graphic elements. 
D) All of the above are appropriate. 
A) Use personal writing style, including first- and second-person language. 
B) Use deductive approach, regardless of the message content. 
C) Avoid the use of headings, tables, or graphic elements. 
D) All of the above are appropriate.

Question 17

The organizational plan for a job application message is most like that of a

Accepted Answer

A) routine news message to staff about an upcoming meeting. 
B) congratulatory message to a colleague or customer. 
C) request for colleagues to contribute to a charity. 
D) good-news message to customers concerning a price reduction. 
A) routine news message to staff about an upcoming meeting. 
B) congratulatory message to a colleague or customer. 
C) request for colleagues to contribute to a charity. 
D) good-news message to customers concerning a price reduction.

Question 18

Which research method would be best to determine whether employees in Acme Company's computer assembly produce more under Theory X or more under Theory Y management style?

Accepted Answer

A) Historical 
B) Survey 
C) Observational 
D) Experimental 
A) Historical 
B) Survey 
C) Observational 
D) Experimental

Question 19

Which of the following is FALSE concerning readability level?

Accepted Answer

A) A readability level of 10 means that a person would need to be able to read at the 10-grade level to understand the material. 
B) The two factors affecting the readability level are the number of words in the passage and the complexity of the sentences. 
C) Many word processing programs calculate readability levels automatically. 
D) The writer should use feedback on readability level to revise appropriately. 
A) A readability level of 10 means that a person would need to be able to read at the 10-grade level to understand the material. 
B) The two factors affecting the readability level are the number of words in the passage and the complexity of the sentences. 
C) Many word processing programs calculate readability levels automatically. 
D) The writer should use feedback on readability level to revise appropriately.

Question 20

Ravi has just presented a preview of the office of the future to a group of office managers.Which of the following would provide the BEST closing to his presentation?

Accepted Answer

A) "Adjusting to the dynamic environment of the future will require an adaptable attitude, an inquisitive mind, and an adventurous spirit.Are you up to the challenge?" 
B) "Get ready for a new way to work." 
C) "That's all I have.Thank you." 
D) "So now you have a better understanding of the office of the future.Are there any questions?" 
A) "Adjusting to the dynamic environment of the future will require an adaptable attitude, an inquisitive mind, and an adventurous spirit.Are you up to the challenge?" 
B) "Get ready for a new way to work." 
C) "That's all I have.Thank you." 
D) "So now you have a better understanding of the office of the future.Are there any questions?"

Which of the following is recommended during delivery of a presentation?

An interviewer who follows a predetermined agenda,including a series of questions and statements designed to elicit necessary information is conducting which type of interview?

Advantages of using face-to-face meetings include all of the following EXCEPT

Which of the following descriptions is most valid,as it applies to accurate methods of analyzing data?

Which of the following is MOST important to knowing the audience for your presentation?

The United States is comprised largely of immigrants who have worked intently at retaining their traditional customs and language while still sharing in the common culture.Which of the following terms best describes this situation?

The perception of reality of both the sender and the receiver of a message is limited by

Which of the following stages of team development is often NOT achieved,even in long-term teams?

Which of the following is an example of an effective talking title?

Which of the following statements is FALSE concerning sentence and paragraph length in business messages?

In a deductive outline,the most important information should be

When leaving a voice mail message for a client concerning the scheduling of a meeting,you should

Derek is writing a long,formal report for submission to the company's board of directors on how to increase market share.Which of the following is NOT a guideline he should follow in preparing his report?

A supervisor notices that an employee has been late to work for three days this week.What should the supervisor do to foster open communication?

Which of the following guidelines is appropriate when preparing both memo and letter reports?

The organizational plan for a job application message is most like that of a

Which research method would be best to determine whether employees in Acme Company's computer assembly produce more under Theory X or more under Theory Y management style?

Which of the following is FALSE concerning readability level?

Ravi has just presented a preview of the office of the future to a group of office managers.Which of the following would provide the BEST closing to his presentation?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 18: Extension Course Posttest

Which of the following is recommended during delivery of a presentation?

An interviewer who follows a predetermined agenda,including a series of questions and statements designed to elicit necessary information is conducting which type of interview?

Advantages of using face-to-face meetings include all of the following EXCEPT

Which of the following descriptions is most valid,as it applies to accurate methods of analyzing data?

Which of the following is MOST important to knowing the audience for your presentation?

The United States is comprised largely of immigrants who have worked intently at retaining their traditional customs and language while still sharing in the common culture.Which of the following terms best describes this situation?

The perception of reality of both the sender and the receiver of a message is limited by

Which of the following stages of team development is often NOT achieved,even in long-term teams?

Which of the following is an example of an effective talking title?

Which of the following statements is FALSE concerning sentence and paragraph length in business messages?

In a deductive outline,the most important information should be

When leaving a voice mail message for a client concerning the scheduling of a meeting,you should

Derek is writing a long,formal report for submission to the company's board of directors on how to increase market share.Which of the following is NOT a guideline he should follow in preparing his report?

A supervisor notices that an employee has been late to work for three days this week.What should the supervisor do to foster open communication?

Which of the following guidelines is appropriate when preparing both memo and letter reports?

The organizational plan for a job application message is most like that of a

Which research method would be best to determine whether employees in Acme Company's computer assembly produce more under Theory X or more under Theory Y management style?

Which of the following is FALSE concerning readability level?

Ravi has just presented a preview of the office of the future to a group of office managers.Which of the following would provide the BEST closing to his presentation?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Pretest

Filters