Question 1

Enumerated lists,bulleted lists,tables,graphs,and pictures can all be used in email messages to strengthen communication.

Accepted Answer

A) True 
 B)False

Question 2

Text messaging should not be used for which of the following business messages?

Accepted Answer

A) An efficient delivery of a sales message. 
B) A quick and silent updating message to a colleague in a meeting. 
C) A confirmation of an appointment to a coworker on a business trip. 
D) A less emotional way to tell a subordinate he did not receive a desired promotion. 
A) An efficient delivery of a sales message. 
B) A quick and silent updating message to a colleague in a meeting. 
C) A confirmation of an appointment to a coworker on a business trip. 
D) A less emotional way to tell a subordinate he did not receive a desired promotion.

Question 3

A business person should carefully consider whether to send a formatted documents as an attachment to an email message because of the time required for downloading.

Accepted Answer

A) True 
 B)False

Question 4

Electronic messages as a communication channel would NOT be appropriate for which of the following situations?

Accepted Answer

A) When you need to send a message to someone outside the company 
B) When you need to send sensitive or extremely confidential information 
C) When you need to send one message to several different people 
D) When you need a quick response to a simple question 
A) When you need to send a message to someone outside the company 
B) When you need to send sensitive or extremely confidential information 
C) When you need to send one message to several different people 
D) When you need a quick response to a simple question

Question 5

Most companies prohibit the use of wikis among employees as a form of internal communication.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following would be LEAST helpful to a business person in using the Internet to bridge the cultural gap?

Accepted Answer

A) Accessing the World Factbook maintained by the CIA to learn about a client's home country. 
B) Consulting the "Crisis Abroad" site maintained by the U.S.State Department before traveling to Israel to obtain a list of known terrorists. 
C) Using chat sites to ask about travelers' experiences. 
D) Connecting to the "Foreign Language for Travelers" website to learn words in another language. 
A) Accessing the World Factbook maintained by the CIA to learn about a client's home country. 
B) Consulting the "Crisis Abroad" site maintained by the U.S.State Department before traveling to Israel to obtain a list of known terrorists. 
C) Using chat sites to ask about travelers' experiences. 
D) Connecting to the "Foreign Language for Travelers" website to learn words in another language.

Question 7

An organization that wants to provide business partners with always-available information and contact should use which of the following?

Accepted Answer

A) Intranet 
B) Extranet 
C) Email 
D) Voice mail 
A) Intranet 
B) Extranet 
C) Email 
D) Voice mail

Question 8

A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered.Which of the following channels of communication would be MOST appropriate for sharing this news,given the sensitive nature of the message?

Accepted Answer

A) A well-written, empathetic letter 
B) A face-to-face meeting with each employee 
C) A phone call 
D) An email message 
A) A well-written, empathetic letter 
B) A face-to-face meeting with each employee 
C) A phone call 
D) An email message

Question 9

When using instant messaging,spelling and grammar matter less than when using e-mail.

Accepted Answer

A) True 
 B)False

Question 10

Under the Electronic Communications Privacy Act,employers need only provide a legitimate business reason for monitoring employee email communication and are not required to notify employees of the monitoring.

Accepted Answer

A) True 
 B)False

Enumerated lists,bulleted lists,tables,graphs,and pictures can all be used in email messages to strengthen communication.

Text messaging should not be used for which of the following business messages?

A business person should carefully consider whether to send a formatted documents as an attachment to an email message because of the time required for downloading.

Electronic messages as a communication channel would NOT be appropriate for which of the following situations?

Most companies prohibit the use of wikis among employees as a form of internal communication.

Which of the following would be LEAST helpful to a business person in using the Internet to bridge the cultural gap?

An organization that wants to provide business partners with always-available information and contact should use which of the following?

A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered.Which of the following channels of communication would be MOST appropriate for sharing this news,given the sensitive nature of the message?

When using instant messaging,spelling and grammar matter less than when using e-mail.

Under the Electronic Communications Privacy Act,employers need only provide a legitimate business reason for monitoring employee email communication and are not required to notify employees of the monitoring.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 5: Communicating Electronically

Enumerated lists,bulleted lists,tables,graphs,and pictures can all be used in email messages to strengthen communication.

Text messaging should not be used for which of the following business messages?

A business person should carefully consider whether to send a formatted documents as an attachment to an email message because of the time required for downloading.

Electronic messages as a communication channel would NOT be appropriate for which of the following situations?

Most companies prohibit the use of wikis among employees as a form of internal communication.

Which of the following would be LEAST helpful to a business person in using the Internet to bridge the cultural gap?

An organization that wants to provide business partners with always-available information and contact should use which of the following?

A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered.Which of the following channels of communication would be MOST appropriate for sharing this news,given the sensitive nature of the message?

When using instant messaging,spelling and grammar matter less than when using e-mail.

Under the Electronic Communications Privacy Act,employers need only provide a legitimate business reason for monitoring employee email communication and are not required to notify employees of the monitoring.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

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