Question 1

You have been instructed to develop a cell phone policy for members of your organization.What are the major elements you will include in the policy?

Accepted Answer

Several elements might be addressed in a

Question 2

According to the Electronic Communications Privacy Act,firms may check the email messages of their employees

Accepted Answer

A) to determine if employees are using the email system for legitimate work-related purposes. 
B) and publicize their content in any way the employer chooses. 
C) to determine whether the messages are originated at work or home. 
D) only if they suspect company espionage or theft. 
A) to determine if employees are using the email system for legitimate work-related purposes. 
B) and publicize their content in any way the employer chooses. 
C) to determine whether the messages are originated at work or home. 
D) only if they suspect company espionage or theft.

Question 3

Ben,a supervisor who works for you,does not understand why he does not often receive effective replies to his email messages.He asks you to review some messages he has sent over the past several weeks and to provide constructive criticism.What should you look for as you review his messages?

Accepted Answer

You should check to see if Ben is follow

Question 4

Which of the following is NOT an example of good email etiquette?

Accepted Answer

A) Answer every email message as soon as it is received. 
B) Forward an email from another person only with the permission of the original writer. 
C) Send short, direct messages that would typically be sent through memos. 
D) Avoid sending messages when you are angry. 
A) Answer every email message as soon as it is received. 
B) Forward an email from another person only with the permission of the original writer. 
C) Send short, direct messages that would typically be sent through memos. 
D) Avoid sending messages when you are angry.

Question 5

A company's intranet and extranet restrict access only to visitors who have authorization.

Accepted Answer

A) True 
 B)False

Question 6

An email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence,

Accepted Answer

A) Please remember to include the mayor on the guest list. 
B) Attached are the notes from our Monday meeting discussing the Launch Party of the Crescent City Grill on March 3. 
C) BTW, what time did we decide for the buffet to open? 
D) The meeting notes are attached. 
A) Please remember to include the mayor on the guest list. 
B) Attached are the notes from our Monday meeting discussing the Launch Party of the Crescent City Grill on March 3. 
C) BTW, what time did we decide for the buffet to open? 
D) The meeting notes are attached.

Question 7

Jarrod deleted an email message that documented problems with the company's safety procedures.In court,this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees.

Accepted Answer

A) True 
 B)False

Question 8

You receive an email message from a co-manager concerning the negative performance of an employee.How do you respond?

Accepted Answer

A) Reply to the email, adding your comments to those of your co-manager. 
B) Forward the email to the employee. 
C) Meet with your co-manager and discuss the employee's weaknesses face to face. 
D) Forward the email to your supervisor for her comments. 
A) Reply to the email, adding your comments to those of your co-manager. 
B) Forward the email to the employee. 
C) Meet with your co-manager and discuss the employee's weaknesses face to face. 
D) Forward the email to your supervisor for her comments.

Question 9

Which of the following is NOT a benefit of e-mail?

Accepted Answer

A) E-mail reaches people more quickly than letters or memorandums. 
B) E-mail can be easily discarded when the message does not have to be kept. 
C) E-mail relieves the recipient from playing "telephone tag." 
D) E-mail is private because it requires the use of a password to access it. 
A) E-mail reaches people more quickly than letters or memorandums. 
B) E-mail can be easily discarded when the message does not have to be kept. 
C) E-mail relieves the recipient from playing "telephone tag." 
D) E-mail is private because it requires the use of a password to access it.

Question 10

Which of the following is the most effective passage in an email message to managers concerning new procedures for locking up the building when leaving at night?

Accepted Answer

A) When you leave the plant at night, here are a few things to remember: · Close and lock all secondary plant doors.· Key your personal code into the security pad to the right of the door.· Open the main plant door and go outside.· Close the door.· Use your key to lock the door.· Press enter on your personal plant remote to arm the security system. 
B) When you leave the plant at night, follow these procedures: 1.Close and lock all secondary plant doors.2.Key your personal code into the security pad to the right of the door.3.Open the main plant door and go outside.4.Close the door.5.Use your key to lock the door.6.Press enter on your personal plant remote to arm the security system. 
C) When you leave the plant at night, follow these procedures-close and lock all secondary plant doors, key your personal code into the security pad to the right of the door, open the main plant door and go outside, close the door, use your key to lock the door, and press enter on your personal plant remote to arm the security system. 
D) All are equally effective. 
A) When you leave the plant at night, here are a few things to remember: · Close and lock all secondary plant doors.· Key your personal code into the security pad to the right of the door.· Open the main plant door and go outside.· Close the door.· Use your key to lock the door.· Press enter on your personal plant remote to arm the security system. 
B) When you leave the plant at night, follow these procedures: 1.Close and lock all secondary plant doors.2.Key your personal code into the security pad to the right of the door.3.Open the main plant door and go outside.4.Close the door.5.Use your key to lock the door.6.Press enter on your personal plant remote to arm the security system. 
C) When you leave the plant at night, follow these procedures-close and lock all secondary plant doors, key your personal code into the security pad to the right of the door, open the main plant door and go outside, close the door, use your key to lock the door, and press enter on your personal plant remote to arm the security system. 
D) All are equally effective.

Question 11

A company posts information to the Web for its business partners such as vendors,suppliers,and customers that they must access by using a password.This activity illustrates use of the company's

Accepted Answer

A) intranet. 
B) extranet. 
C) public web presence. 
D) wiki. 
A) intranet. 
B) extranet. 
C) public web presence. 
D) wiki.

Question 12

Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source.What should you do?

Accepted Answer

A) Reply to the email message and tell the intern he is irresponsible for believing virus hoaxes. 
B) Reply to the message and tell him that you have discovered the virus is a hoax.Also send him the web address for the hoax information. 
C) Ignore the message. 
D) Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding hoax messages. 
A) Reply to the email message and tell the intern he is irresponsible for believing virus hoaxes. 
B) Reply to the message and tell him that you have discovered the virus is a hoax.Also send him the web address for the hoax information. 
C) Ignore the message. 
D) Forward the message to your supervisor, telling her that the intern is violating company policy about forwarding hoax messages.

Question 13

When leaving a voice mail for a client concerning an upcoming meeting,you should

Accepted Answer

A) discuss your schedule for the entire week, detailing each meeting you have. 
B) start talking about the meeting immediately, without giving your name if your client should recognize your voice. 
C) leave your name, telephone number, and enough details for the listener to understand what you want. 
D) leave your name and telephone number and no other details to save time. 
A) discuss your schedule for the entire week, detailing each meeting you have. 
B) start talking about the meeting immediately, without giving your name if your client should recognize your voice. 
C) leave your name, telephone number, and enough details for the listener to understand what you want. 
D) leave your name and telephone number and no other details to save time.

Question 14

Repeating the information in the subject line in the first sentence of an email is redundant and should be avoided.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT good advice for handling e-mail efficiently?

Accepted Answer

A) Set up separate accounts for receiving messages that require your direct attention. 
B) Keep all messages in the event that you ever need to verify information from them. 
C) Set up folders that organize messages you need to keep. 
D) Investigate the purchase of an e-mail handler to assist with sorting and prioritizing messages. 
A) Set up separate accounts for receiving messages that require your direct attention. 
B) Keep all messages in the event that you ever need to verify information from them. 
C) Set up folders that organize messages you need to keep. 
D) Investigate the purchase of an e-mail handler to assist with sorting and prioritizing messages.

Question 16

The integrity of personal information collected by governmental and private agencies is protected by the

Accepted Answer

A) First Amendment to the U.S.Constitution. 
B) Fourth Amendment to the U.S.Constitution. 
C) Fair Information Practices (FIP). 
D) Electronics Communication Privacy Act. 
A) First Amendment to the U.S.Constitution. 
B) Fourth Amendment to the U.S.Constitution. 
C) Fair Information Practices (FIP). 
D) Electronics Communication Privacy Act.

Question 17

Rajhad would like to invite several employees of different departments to attend a new product planning meeting.A good subject line for her invitation e-mail message would be "Meeting for Brainstorming New Products."

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is most accurate concerning the use of instant messaging in business situations?

Accepted Answer

A) Instant messaging is not a business tool and should be reserved for personal use. 
B) Instant messaging can be used in some business situations but requires accurate spelling and grammar when it is used. 
C) Instant messaging has wide business use, and spelling and grammar matter less than in other types of business communications. 
D) Instant messaging can be used anytime that email is appropriate. 
A) Instant messaging is not a business tool and should be reserved for personal use. 
B) Instant messaging can be used in some business situations but requires accurate spelling and grammar when it is used. 
C) Instant messaging has wide business use, and spelling and grammar matter less than in other types of business communications. 
D) Instant messaging can be used anytime that email is appropriate.

Question 19

One of the purposes of a subject line in an email message is to allow recipients to sort through and prioritize the reading of messages.

Accepted Answer

A) True 
 B)False

Question 20

The word "Meeting" is an example of an efficient and effective subject line for an email message.

Accepted Answer

A) True 
 B)False

You have been instructed to develop a cell phone policy for members of your organization.What are the major elements you will include in the policy?

According to the Electronic Communications Privacy Act,firms may check the email messages of their employees

Ben,a supervisor who works for you,does not understand why he does not often receive effective replies to his email messages.He asks you to review some messages he has sent over the past several weeks and to provide constructive criticism.What should you look for as you review his messages?

Which of the following is NOT an example of good email etiquette?

A company's intranet and extranet restrict access only to visitors who have authorization.

An email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence,

Jarrod deleted an email message that documented problems with the company's safety procedures.In court,this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees.

You receive an email message from a co-manager concerning the negative performance of an employee.How do you respond?

Which of the following is NOT a benefit of e-mail?

Which of the following is the most effective passage in an email message to managers concerning new procedures for locking up the building when leaving at night?

A company posts information to the Web for its business partners such as vendors,suppliers,and customers that they must access by using a password.This activity illustrates use of the company's

Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source.What should you do?

When leaving a voice mail for a client concerning an upcoming meeting,you should

Repeating the information in the subject line in the first sentence of an email is redundant and should be avoided.

Which of the following is NOT good advice for handling e-mail efficiently?

The integrity of personal information collected by governmental and private agencies is protected by the

Rajhad would like to invite several employees of different departments to attend a new product planning meeting.A good subject line for her invitation e-mail message would be "Meeting for Brainstorming New Products."

Which of the following is most accurate concerning the use of instant messaging in business situations?

One of the purposes of a subject line in an email message is to allow recipients to sort through and prioritize the reading of messages.

The word "Meeting" is an example of an efficient and effective subject line for an email message.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 5: Communicating Electronically

You have been instructed to develop a cell phone policy for members of your organization.What are the major elements you will include in the policy?

According to the Electronic Communications Privacy Act,firms may check the email messages of their employees

Ben,a supervisor who works for you,does not understand why he does not often receive effective replies to his email messages.He asks you to review some messages he has sent over the past several weeks and to provide constructive criticism.What should you look for as you review his messages?

Which of the following is NOT an example of good email etiquette?

A company's intranet and extranet restrict access only to visitors who have authorization.

An email message with the subject "Meeting Notes Attached: Crescent City Grill Launch Party" might use which of the following as its first sentence,

Jarrod deleted an email message that documented problems with the company's safety procedures.In court,this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees.

You receive an email message from a co-manager concerning the negative performance of an employee.How do you respond?

Which of the following is NOT a benefit of e-mail?

Which of the following is the most effective passage in an email message to managers concerning new procedures for locking up the building when leaving at night?

A company posts information to the Web for its business partners such as vendors,suppliers,and customers that they must access by using a password.This activity illustrates use of the company's

Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source.What should you do?

When leaving a voice mail for a client concerning an upcoming meeting,you should

Repeating the information in the subject line in the first sentence of an email is redundant and should be avoided.

Which of the following is NOT good advice for handling e-mail efficiently?

The integrity of personal information collected by governmental and private agencies is protected by the

Rajhad would like to invite several employees of different departments to attend a new product planning meeting.A good subject line for her invitation e-mail message would be "Meeting for Brainstorming New Products."

Which of the following is most accurate concerning the use of instant messaging in business situations?

One of the purposes of a subject line in an email message is to allow recipients to sort through and prioritize the reading of messages.

The word "Meeting" is an example of an efficient and effective subject line for an email message.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

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