Question 1

Which of the following is the BEST example of a message with a positive,tactful tone?

Accepted Answer

A) You failed to specify the alternate choice if the preferred item was not available. 
B) It is imperative to remember to never leave the doors unlocked during the weekend. 
C) The unfortunate careless error has negatively affected all budgets. 
D) Remember to complete the form and return it next week so the order can be processed. 
A) You failed to specify the alternate choice if the preferred item was not available. 
B) It is imperative to remember to never leave the doors unlocked during the weekend. 
C) The unfortunate careless error has negatively affected all budgets. 
D) Remember to complete the form and return it next week so the order can be processed.

Question 2

Because graphics are based on numeric data,distortion is not as likely as in text discussion.

Accepted Answer

A) True 
 B)False

Question 3

A receiver's reaction to a message is strongly influenced by

Accepted Answer

A) an emphatic beginning sentence or ending sentence. 
B) the sequence of the ideas presented. 
C) both A andB. 
D) none of the above. 
A) an emphatic beginning sentence or ending sentence. 
B) the sequence of the ideas presented. 
C) both A andB. 
D) none of the above.

Question 4

Which of the following statements is true of dysphemisms?

Accepted Answer

A) Dysphemisms are friendly references to a particular individual or group. 
B) Dysphemisms direct attention to the real message and away from irrelevant emotional issues. 
C) Some dysphemisms are common across regions, cultures, and occupations. 
D) Dysphemisms can be complimentary if chosen carefully. 
A) Dysphemisms are friendly references to a particular individual or group. 
B) Dysphemisms direct attention to the real message and away from irrelevant emotional issues. 
C) Some dysphemisms are common across regions, cultures, and occupations. 
D) Dysphemisms can be complimentary if chosen carefully.

Question 5

As a sender of a message,it is important to consider the age and economic level of the receiver of the message.

Accepted Answer

A) True 
 B)False

Question 6

When creating a message about a series of events or a process,the minor details should be listed

Accepted Answer

A) in order by process. 
B) in order from the most important to the least important. 
C) in random order. 
D) in order of simple to complex. 
A) in order by process. 
B) in order from the most important to the least important. 
C) in random order. 
D) in order of simple to complex.

Question 7

Which sentence reflects the most effective wording?

Accepted Answer

A) You failed to tell us the color you wanted. 
B) Please check the color you prefer on the enclosed card. 
C) You did not state the color; do it now. 
D) You probably forgot that we needed to know the color. 
E) We are unable to ship your order at this time due to lack of information. 
A) You failed to tell us the color you wanted. 
B) Please check the color you prefer on the enclosed card. 
C) You did not state the color; do it now. 
D) You probably forgot that we needed to know the color. 
E) We are unable to ship your order at this time due to lack of information.

Question 8

How has technology impacted the preparation and interpretation of spoken and written messages?

Accepted Answer

Channel choices are available now that d

Question 9

To inform U.S.employees about the transfer of 300 jobs from Dallas,Texas to Heidelberg,Germany,a manager should use a deductive outline for the message.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true of translation software?

Accepted Answer

A) Translation packages are based on word-for-word translations and do not address semantic and idiomatic phrases. 
B) Translation systems can be customized for a particular subject area. 
C) The popularity of translation software appears to have peaked and has now leveled out. 
D) Translation facilities are currently under development that will hopefully be available for phone communications in the next few years. 
A) Translation packages are based on word-for-word translations and do not address semantic and idiomatic phrases. 
B) Translation systems can be customized for a particular subject area. 
C) The popularity of translation software appears to have peaked and has now leveled out. 
D) Translation facilities are currently under development that will hopefully be available for phone communications in the next few years.

Question 11

Which of the following sentences avoids the use of an outdated expression or cliché?

Accepted Answer

A) Enclosed please find a copy of my progress report. 
B) Per your request, enclosed is my progress report. 
C) Please be informed that you should review the enclosed report at your earliest convenience. 
D) All include an outdated expression or cliché. 
A) Enclosed please find a copy of my progress report. 
B) Per your request, enclosed is my progress report. 
C) Please be informed that you should review the enclosed report at your earliest convenience. 
D) All include an outdated expression or cliché.

Question 12

Why is outlining your message before communicating an effective technique?

Accepted Answer

An outline (1)encourages brevi

Question 13

Richard sent a letter to Enrico,his client in El Salvador who speaks English with hesitancy.What is the most obvious problem with the following excerpt from the letter? "I'm so sorry I dropped the ball on the contract negotiations.I've been wearing so many hats lately,I hardly know if I'm coming or going.I promise I'll make things up to you as soon as my situation levels out."

Accepted Answer

A) Parallelism 
B) Culturally biased terms 
C) Regional jargon 
D) All of the above 
A) Parallelism 
B) Culturally biased terms 
C) Regional jargon 
D) All of the above

Question 14

Which of the following is FALSE concerning communication activities at Hallmark?

Accepted Answer

A) Most of the target market is made up of women consumers. 
B) Expansion into international markets has revealed that message appeal is largely influenced by cultural values. 
C) In recent years, card offerings have become more streamlined to appeal to typical Americans. 
D) Internal communications with employees have been enhanced through the company's intranet and printed news documents. 
A) Most of the target market is made up of women consumers. 
B) Expansion into international markets has revealed that message appeal is largely influenced by cultural values. 
C) In recent years, card offerings have become more streamlined to appeal to typical Americans. 
D) Internal communications with employees have been enhanced through the company's intranet and printed news documents.

Question 15

The perception of reality of both the sender and the receiver

Accepted Answer

A) is limited by signals we receive through our five senses. 
B) appears the same to each person when communication is effective. 
C) eliminates confusion in communication. 
D) is the same for people from the same culture. 
A) is limited by signals we receive through our five senses. 
B) appears the same to each person when communication is effective. 
C) eliminates confusion in communication. 
D) is the same for people from the same culture.

Question 16

To effectively deliver an unpleasant or highly emotional message to an employee

Accepted Answer

A) meet with the employee face to face. 
B) leave the message on the employee's voice mail. 
C) send a memo addressed to the specific employee. 
D) place the message on the company's web page. 
A) meet with the employee face to face. 
B) leave the message on the employee's voice mail. 
C) send a memo addressed to the specific employee. 
D) place the message on the company's web page.

Which of the following is the BEST example of a message with a positive,tactful tone?

Because graphics are based on numeric data,distortion is not as likely as in text discussion.

A receiver's reaction to a message is strongly influenced by

Which of the following statements is true of dysphemisms?

As a sender of a message,it is important to consider the age and economic level of the receiver of the message.

When creating a message about a series of events or a process,the minor details should be listed

Which sentence reflects the most effective wording?

How has technology impacted the preparation and interpretation of spoken and written messages?

To inform U.S.employees about the transfer of 300 jobs from Dallas,Texas to Heidelberg,Germany,a manager should use a deductive outline for the message.

Which of the following statements is true of translation software?

Which of the following sentences avoids the use of an outdated expression or cliché?

Why is outlining your message before communicating an effective technique?

Which of the following is FALSE concerning communication activities at Hallmark?

The perception of reality of both the sender and the receiver

To effectively deliver an unpleasant or highly emotional message to an employee

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 3: Planning Spoken and Written Messages

Which of the following is the BEST example of a message with a positive,tactful tone?

Because graphics are based on numeric data,distortion is not as likely as in text discussion.

A receiver's reaction to a message is strongly influenced by

Which of the following statements is true of dysphemisms?

As a sender of a message,it is important to consider the age and economic level of the receiver of the message.

When creating a message about a series of events or a process,the minor details should be listed

Which sentence reflects the most effective wording?

How has technology impacted the preparation and interpretation of spoken and written messages?

To inform U.S.employees about the transfer of 300 jobs from Dallas,Texas to Heidelberg,Germany,a manager should use a deductive outline for the message.

Which of the following statements is true of translation software?

Which of the following sentences avoids the use of an outdated expression or cliché?

Why is outlining your message before communicating an effective technique?

Which of the following is FALSE concerning communication activities at Hallmark?

The perception of reality of both the sender and the receiver

To effectively deliver an unpleasant or highly emotional message to an employee

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

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