Question 1

Language translation software is an effective means for translating Internet pages for viewers that speak various languages.

Accepted Answer

A) True 
 B)False

Question 2

Delnisha told her staff that they needed to make sure to "get all of their ducks in a row" before the annual meeting.This is an example of

Accepted Answer

A) Insensitivity 
B) Cultural bias 
C) Denotative meaning 
D) Plain English 
A) Insensitivity 
B) Cultural bias 
C) Denotative meaning 
D) Plain English

Question 3

Doublespeak is a term that refers to a message that deliberately misleads,hides,or evades the truth.

Accepted Answer

A) True 
 B)False

Question 4

Discuss three major audience characteristics that should be considered when tailoring your message to fit your audience.

Accepted Answer

Any three of the following can

Question 5

Which of the following sentences best expresses the receiver's point of view?

Accepted Answer

A) I want to take this opportunity to offer my congratulations on your recent promotion. 
B) A promotion is always great news. 
C) Congratulations on your recent promotion to regional manager. 
D) I hear that congratulations are in order! 
A) I want to take this opportunity to offer my congratulations on your recent promotion. 
B) A promotion is always great news. 
C) Congratulations on your recent promotion to regional manager. 
D) I hear that congratulations are in order!

Question 6

Why is it important to communicate concisely in the business world? Describe several techniques that will help produce concise messages.

Accepted Answer

Concise messages save time for both the

Question 7

Plain English is a term that describes basic language used by non-native speakers of English.

Accepted Answer

A) True 
 B)False

Question 8

List several questions you should ask yourself to help ensure that you are communicating responsibly and ethically.

Accepted Answer

Guidelines include asking the following

Question 9

Which of the following statements is MOST sender-centered?

Accepted Answer

A) Congratulations on your new job with the sales department. 
B) I want to take this opportunity to offer my thanks for the service provided. 
C) Please send a copy of your annual report. 
D) All customers receive a discount with the coupon. 
A) Congratulations on your new job with the sales department. 
B) I want to take this opportunity to offer my thanks for the service provided. 
C) Please send a copy of your annual report. 
D) All customers receive a discount with the coupon.

Question 10

Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?

Accepted Answer

A) Identify the central idea of the message. 
B) Determine the likely receiver reaction to the message. 
C) Decide if the central idea should be listed first or near the end. 
D) Start with the most difficult points first. 
A) Identify the central idea of the message. 
B) Determine the likely receiver reaction to the message. 
C) Decide if the central idea should be listed first or near the end. 
D) Start with the most difficult points first.

Question 11

Using profanity on the job may be offensive to some or viewed as creating a hostile work environment.

Accepted Answer

A) True 
 B)False

Question 12

Clichés are handy verbal shortcuts that should be used whenever possible to shorten business messages.

Accepted Answer

A) True 
 B)False

Question 13

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

Accepted Answer

A) True 
 B)False

Question 14

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements should a manager use to effectively communicate with an employee who has recently learned to speak English?

Accepted Answer

A) We have our competition between a rock and a hard place. 
B) Your quarterly sales figures have gone through the roof. 
C) Bob must be off his rocker if he expects us to complete the report today. 
D) The points in your proposal are exactly what I was looking for. 
A) We have our competition between a rock and a hard place. 
B) Your quarterly sales figures have gone through the roof. 
C) Bob must be off his rocker if he expects us to complete the report today. 
D) The points in your proposal are exactly what I was looking for.

Question 16

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.

Accepted Answer

A) True 
 B)False

Question 17

Effective Wording of Staff Memo
The following memo contains many cliches and outdated expressions.Revise it,substituting fresh,original expressions and sentences without redundancies and wordy construction.
TO: All Sales Reps
FROM: Thomas Kotrola,Manager
DATE: August 15,2011
SUBJECT: Client and vendor survey
Pursuant to our recent staff meeting,this written communication confirms the item of business regarding surveying our clients and vendors that I recently discussed at our recent meeting.The survey matter and procedures that I discussed are listed below as follows:
To stay ahead of the game,management has determined that it is of utmost importance to solicit input from our clientele and vendors,ASAP.Please be advised that the detailed procedures for doing so and all the step-by-step instructions are available online,as mentioned in the staff meeting.Utilize the online survey for your list of clients and vendors.The absolute last deadline for soliciting this information is September 15.The bottom line is that you must make it a top priority to be sure these completed surveys are submitted to management by September 16 from your clients and vendors.If you are out-of-pocket on the due date,make sure that all your bases are covered so that you can verify and submit surveys prior to the established due date.
The ball is now in your court.I'm expecting everyone to come through and show your stuff.Do not hesitate to check with me if you have a question.My door is always open.

Accepted Answer

The memo should be brief and concise and

Question 18

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan.She is generally in favor of the new plan.Select the best opening sentence for that memo.

Accepted Answer

A) I am writing to let you know that the report you requested is now completed. 
B) May I take this opportunity to let you know that I favor the new plan. 
C) The attached report on the new health care plan offers some definite advantages. 
D) I wish to inform you that the report you requested has been completed. 
A) I am writing to let you know that the report you requested is now completed. 
B) May I take this opportunity to let you know that I favor the new plan. 
C) The attached report on the new health care plan offers some definite advantages. 
D) I wish to inform you that the report you requested has been completed.

Question 19

Which of the following is an example of how e-cards can be used appropriately in a business situation?

Accepted Answer

A) To extend sympathy in the loss of a loved one 
B) To inform clients of an upcoming move of a corporate office 
C) To thank donors who have made significant financial contributions to a fund-raising campaign 
D) To remove a client from a list of business associates 
A) To extend sympathy in the loss of a loved one 
B) To inform clients of an upcoming move of a corporate office 
C) To thank donors who have made significant financial contributions to a fund-raising campaign 
D) To remove a client from a list of business associates

Question 20

Fraud refers to errors that can occur in interpreting persuasive messages.

Accepted Answer

A) True 
 B)False

Language translation software is an effective means for translating Internet pages for viewers that speak various languages.

Delnisha told her staff that they needed to make sure to "get all of their ducks in a row" before the annual meeting.This is an example of

Doublespeak is a term that refers to a message that deliberately misleads,hides,or evades the truth.

Discuss three major audience characteristics that should be considered when tailoring your message to fit your audience.

Which of the following sentences best expresses the receiver's point of view?

Why is it important to communicate concisely in the business world? Describe several techniques that will help produce concise messages.

Plain English is a term that describes basic language used by non-native speakers of English.

List several questions you should ask yourself to help ensure that you are communicating responsibly and ethically.

Which of the following statements is MOST sender-centered?

Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?

Using profanity on the job may be offensive to some or viewed as creating a hostile work environment.

Clichés are handy verbal shortcuts that should be used whenever possible to shorten business messages.

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.

Which of the following statements should a manager use to effectively communicate with an employee who has recently learned to speak English?

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan.She is generally in favor of the new plan.Select the best opening sentence for that memo.

Which of the following is an example of how e-cards can be used appropriately in a business situation?

Fraud refers to errors that can occur in interpreting persuasive messages.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 3: Planning Spoken and Written Messages

Language translation software is an effective means for translating Internet pages for viewers that speak various languages.

Delnisha told her staff that they needed to make sure to "get all of their ducks in a row" before the annual meeting.This is an example of

Doublespeak is a term that refers to a message that deliberately misleads,hides,or evades the truth.

Discuss three major audience characteristics that should be considered when tailoring your message to fit your audience.

Which of the following sentences best expresses the receiver's point of view?

Why is it important to communicate concisely in the business world? Describe several techniques that will help produce concise messages.

Plain English is a term that describes basic language used by non-native speakers of English.

List several questions you should ask yourself to help ensure that you are communicating responsibly and ethically.

Which of the following statements is MOST sender-centered?

Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?

Using profanity on the job may be offensive to some or viewed as creating a hostile work environment.

Clichés are handy verbal shortcuts that should be used whenever possible to shorten business messages.

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude."

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.

Which of the following statements should a manager use to effectively communicate with an employee who has recently learned to speak English?

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan.She is generally in favor of the new plan.Select the best opening sentence for that memo.

Which of the following is an example of how e-cards can be used appropriately in a business situation?

Fraud refers to errors that can occur in interpreting persuasive messages.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters