Question 1

Which of the following statements about empathy is FALSE?

Accepted Answer

A) Empathy helps build positive interpersonal relationships. 
B) Empathy enables the writer to predict a reader's reactions more accurately. 
C) Empathy allows the writer to construct a message that addresses the reader's needs. 
D) Empathy is only possible when the writer has firsthand experience of the reader's situation. 
A) Empathy helps build positive interpersonal relationships. 
B) Empathy enables the writer to predict a reader's reactions more accurately. 
C) Empathy allows the writer to construct a message that addresses the reader's needs. 
D) Empathy is only possible when the writer has firsthand experience of the reader's situation.

Question 2

Which of the following is FALSE about how perceptions can affect the communication process?

Accepted Answer

A) Perception is limited by the experiences of the sender of the message. 
B) Messages are filtered through an individual's frame of reference. 
C) People tend to support ideas that are different from their own. 
D) People tend to see only things that they want to see. 
A) Perception is limited by the experiences of the sender of the message. 
B) Messages are filtered through an individual's frame of reference. 
C) People tend to support ideas that are different from their own. 
D) People tend to see only things that they want to see.

Question 3

When a manager sends a message that has a grammar or spelling error,the receiver may question her credibility or feel disrespected.

Accepted Answer

A) True 
 B)False

Question 4

By adapting its products to fit a more culturally diverse group of consumers,Hallmark Cards,Inc.has demonstrated the need to analyze its audience.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the MOST accurate statement concerning conciseness?

Accepted Answer

A) To prepare a concise passage, include only those details that the receiver needs, and state those details in the fewest possible words. 
B) Conciseness means that the writer should use as few words as possible when composing a message. 
C) Conciseness results in weakly worded passages that indicate poor writing skills. 
D) Conciseness is not recommended in formal business documents, such as business reports, because full disclosure is needed in such situations. 
A) To prepare a concise passage, include only those details that the receiver needs, and state those details in the fewest possible words. 
B) Conciseness means that the writer should use as few words as possible when composing a message. 
C) Conciseness results in weakly worded passages that indicate poor writing skills. 
D) Conciseness is not recommended in formal business documents, such as business reports, because full disclosure is needed in such situations.

Question 6

Which of the following reflects the most sensitivity?

Accepted Answer

A) Because the elevator was installed for our handicapped employees and guests, all able-bodied personnel should use the stairs. 
B) The management of Crystal Oil Products has taken meticulous care to provide full access to all areas of the building for its less-fortunate employees and guests. 
C) Because company finances have been burdened to their limit, only the blind employees will have voice input installed on their computers. 
D) Personnel with vision impairments may request that voice input be installed on their computers. 
A) Because the elevator was installed for our handicapped employees and guests, all able-bodied personnel should use the stairs. 
B) The management of Crystal Oil Products has taken meticulous care to provide full access to all areas of the building for its less-fortunate employees and guests. 
C) Because company finances have been burdened to their limit, only the blind employees will have voice input installed on their computers. 
D) Personnel with vision impairments may request that voice input be installed on their computers.

Question 7

Which of the following is the MOST accurate statement concerning a business person's vocabulary?

Accepted Answer

A) Business people don't need a broad vocabulary because simple language is best in business. 
B) Business people need a broad vocabulary to choose precisely the right word for a given situation. 
C) Business people need a broad vocabulary of simple, concrete words; longer, multi-syllable words are not appropriate in business writing. 
D) Business people need only a small working vocabulary and can use the computer thesaurus on the infrequent occasions when a complex word is needed. 
A) Business people don't need a broad vocabulary because simple language is best in business. 
B) Business people need a broad vocabulary to choose precisely the right word for a given situation. 
C) Business people need a broad vocabulary of simple, concrete words; longer, multi-syllable words are not appropriate in business writing. 
D) Business people need only a small working vocabulary and can use the computer thesaurus on the infrequent occasions when a complex word is needed.

Question 8

Appropriate channel selection is dependent on the purpose of your message.

Accepted Answer

A) True 
 B)False

Question 9

Avoiding the use of second person and using subjunctive mood are two writing techniques that worsen the tone of a negative idea.

Accepted Answer

A) True 
 B)False

Question 10

The use of euphemisms eliminates the need to use negative terms that may suggest unpleasant ideas.

Accepted Answer

A) True 
 B)False

Question 11

Describe how seeing a situation or problem from the receiver's perspective can help you adapt your message to the audience.

Accepted Answer

You will be able to address the receiver

Question 12

An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period.Which of the following ethical guidelines has the investment manager ignored?

Accepted Answer

A) Clear and understandable expression of the idea 
B) Honest and fair expression of the idea 
C) Tactful and pleasant expression of the idea 
D) Graphical support that communicates facts accurately 
A) Clear and understandable expression of the idea 
B) Honest and fair expression of the idea 
C) Tactful and pleasant expression of the idea 
D) Graphical support that communicates facts accurately

Question 13

Which of the following is the BEST example of concise communication?

Accepted Answer

A) All those employees who are on a salary basis will not receive compensation for number of hours worked in excess of 40 hours per week. 
B) Compensation is not available for salaried employees who are asked to work overtime to complete the excess workload. 
C) It is standard company policy that those who are salaried as managers are expected to work overtime with no financial compensation. 
D) Salaried employees will not receive financial compensation for overtime work. 
A) All those employees who are on a salary basis will not receive compensation for number of hours worked in excess of 40 hours per week. 
B) Compensation is not available for salaried employees who are asked to work overtime to complete the excess workload. 
C) It is standard company policy that those who are salaried as managers are expected to work overtime with no financial compensation. 
D) Salaried employees will not receive financial compensation for overtime work.

Question 14

The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?

Accepted Answer

A) Establish rapport and credibility 
B) Address the receiver's needs 
C) Simplify the task of organizing the message 
D) Assure that perception of reality is the same for everyone 
A) Establish rapport and credibility 
B) Address the receiver's needs 
C) Simplify the task of organizing the message 
D) Assure that perception of reality is the same for everyone

Question 15

Which of the following best describes the appropriate use of euphemisms?

Accepted Answer

A) Eliminate euphemisms because people can recognize such expressions for what they are-unpleasant ideas presented with a little sugar coating. 
B) Avoid euphemisms with excessive sugar coating and those that appear sarcastic. 
C) Use euphemisms whenever possible because they show your attempt to be polite and positive. 
D) None of the above describes appropriate use. 
A) Eliminate euphemisms because people can recognize such expressions for what they are-unpleasant ideas presented with a little sugar coating. 
B) Avoid euphemisms with excessive sugar coating and those that appear sarcastic. 
C) Use euphemisms whenever possible because they show your attempt to be polite and positive. 
D) None of the above describes appropriate use.

Question 16

Two techniques for effectively presenting a negative idea are

Accepted Answer

A) use passive voice and place the bad news in a dependent clause rather than the main clause. 
B) use active voice and place the bad news in a separate sentence. 
C) use non-specific words and place the bad news at the beginning of the message. 
D) use concrete words and place the bad news at the end of the message. 
A) use passive voice and place the bad news in a dependent clause rather than the main clause. 
B) use active voice and place the bad news in a separate sentence. 
C) use non-specific words and place the bad news at the beginning of the message. 
D) use concrete words and place the bad news at the end of the message.

Question 17

The use of doublespeak may be either deliberate or unintentional.

Accepted Answer

A) True 
 B)False

Question 18

Which statement effectively uses specific language to help the receiver understand the message?

Accepted Answer

A) Please send the information at your earliest convenience. 
B) Please send the price estimate ASAP before our next meeting. 
C) Please send the cost estimate for the chairs to the following address by June 1. 
D) Thank you in advance for sending the estimate. 
A) Please send the information at your earliest convenience. 
B) Please send the price estimate ASAP before our next meeting. 
C) Please send the cost estimate for the chairs to the following address by June 1. 
D) Thank you in advance for sending the estimate.

Question 19

To project a positive,tactful tone in a written message,

Accepted Answer

A) rely only on positive words. 
B) compliment the receiver in the first and last paragraphs. 
C) avoid using second person when stating negative ideas. 
D) use active voice when conveying negative ideas. 
A) rely only on positive words. 
B) compliment the receiver in the first and last paragraphs. 
C) avoid using second person when stating negative ideas. 
D) use active voice when conveying negative ideas.

Question 20

Supporting your view with objective facts is part of being an ethical communicator.

Accepted Answer

A) True 
 B)False

Which of the following statements about empathy is FALSE?

Which of the following is FALSE about how perceptions can affect the communication process?

When a manager sends a message that has a grammar or spelling error,the receiver may question her credibility or feel disrespected.

By adapting its products to fit a more culturally diverse group of consumers,Hallmark Cards,Inc.has demonstrated the need to analyze its audience.

Which of the following is the MOST accurate statement concerning conciseness?

Which of the following reflects the most sensitivity?

Which of the following is the MOST accurate statement concerning a business person's vocabulary?

Appropriate channel selection is dependent on the purpose of your message.

Avoiding the use of second person and using subjunctive mood are two writing techniques that worsen the tone of a negative idea.

The use of euphemisms eliminates the need to use negative terms that may suggest unpleasant ideas.

Describe how seeing a situation or problem from the receiver's perspective can help you adapt your message to the audience.

An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period.Which of the following ethical guidelines has the investment manager ignored?

Which of the following is the BEST example of concise communication?

The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?

Which of the following best describes the appropriate use of euphemisms?

Two techniques for effectively presenting a negative idea are

The use of doublespeak may be either deliberate or unintentional.

Which statement effectively uses specific language to help the receiver understand the message?

To project a positive,tactful tone in a written message,

Supporting your view with objective facts is part of being an ethical communicator.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters

Exam 3: Planning Spoken and Written Messages

Which of the following statements about empathy is FALSE?

Which of the following is FALSE about how perceptions can affect the communication process?

When a manager sends a message that has a grammar or spelling error,the receiver may question her credibility or feel disrespected.

By adapting its products to fit a more culturally diverse group of consumers,Hallmark Cards,Inc.has demonstrated the need to analyze its audience.

Which of the following is the MOST accurate statement concerning conciseness?

Which of the following reflects the most sensitivity?

Which of the following is the MOST accurate statement concerning a business person's vocabulary?

Appropriate channel selection is dependent on the purpose of your message.

Avoiding the use of second person and using subjunctive mood are two writing techniques that worsen the tone of a negative idea.

The use of euphemisms eliminates the need to use negative terms that may suggest unpleasant ideas.

Describe how seeing a situation or problem from the receiver's perspective can help you adapt your message to the audience.

An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period.Which of the following ethical guidelines has the investment manager ignored?

Which of the following is the BEST example of concise communication?

The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?

Which of the following best describes the appropriate use of euphemisms?

Two techniques for effectively presenting a negative idea are

The use of doublespeak may be either deliberate or unintentional.

Which statement effectively uses specific language to help the receiver understand the message?

To project a positive,tactful tone in a written message,

Supporting your view with objective facts is part of being an ethical communicator.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters