Exam 12: Management Support Systems

Related technologies for group support, such as electronic meeting systems (EMSs) and computer-mediated communication (CMC), are considered full-function GSSs because they contain decision-making tools.

The _____ component of a decision support system (DSS) includes mathematical and statistical models that, along with the database, enable a DSS to analyze information.

For a(n) _____ to be useful, it should collect data related to an organization's critical success factors-issues that make or break a business.

Groupware is software that helps a group of decision makers work with the same application, provided they work in the same location.

In the context of organizational decisions at the tactical management level, _____ are often used in resolving conflicts between two divisions.

Managers use executive information systems (EISs) to:

In a decision support system (DSS), the user interface manages and coordinates the database and model base.

Which of the following geographic objects of a geographic information system (GIS) is most likely used to show the location of an airport?

Criteria are goals and objectives that decision makers establish to achieve certain performance levels.

In the context of organizational decisions at the tactical management level, _____ are often used in setting queue priorities.

_____ are programs that carry out repetitive tasks and can be programmed to make decisions based on specified conditions.

Identify a characteristic of electronic meeting systems.

Which of the following is true of semistructured decisions?

The different types of information systems that have been developed to support certain aspects and types of decisions are collectively called__________.

The component of a decision support system (DSS) that manages and coordinates the other major components is the _____.

In _____, a geographic information system (GIS) is used to track changes in ridership on mass-transit systems.

Semistructured decisions are often used in _____.

Record keeping, payroll, and simple inventory problems are examples of _____ tasks.

Which of the following is an important factor in designing a management support system (MSS)?

The _____ aspect of a group support system (GSS) reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.