Exam 8: Social Media Information Systems

Defenders-of-belief communities facilitate activities like sales and marketing.

With respect to the five components of SMIS,which of the following is true of community users?

Social capital is the investment in human knowledge and skills for future profit.

Employees who contribute to and manage social networking sites will generate direct labor costs.

Social media ________ are the companies that operate the SM sites.

If a reasoned,nondefensive response generates continued and unreasonable user-generated content from that same source,it is best for the organization to delete it.

Social media enables people to form hives,which refer to groups of people related by a common interest.

Since the relationships between organizations and customers emerge from joint activity,customers have as much control as companies.

Social media ________ are companies and other organizations that choose to support a presence on one or more SM sites.

What are social media application providers?

What are the six characteristics of Enterprise 2.0?

According to McAfee's Enterprise 2.0 model,the process in which workers want applications to enable them to rate tagged content and to use the tags to predict content that will be of interest to them is called extensions.

What are seekers-of-the-truth communities?

A ________ is a content structure that has emerged from the processing of many user tags.

In social CRM,relationships between organizations and customers are predefined.

In the context of management,________ means loss of control of employees.

What are social media sponsors?

A folksonomy is content structure that has emerged from the processing of many user tags.

According to McAfee's Enterprise 2.0 model,creating enterprise content via blogs,wikis,discussion groups,and presentations is part of authoring.

What is social CRM?