Exam 4: The Cultural Environment of International Business

Polycentric orientation refers to ________.

________ refers to the learned, shared, and enduring orientation patterns in a society.

An "emic" analysis of culture ________.

In international business, successful managers ________.

In a short essay, describe some of the subtleties of language. Provide examples that relate to international business situations.

Business dealings in low-context cultures are characterized by ________.

Japanese Supercenter (Scenario) The Tag-Mart chain of discount superstores is nearing completion of its new supercenter in Tokyo. The Tokyo store is the first foreign store for the large U.S.-based company. Tag-Mart offers a large variety of products at virtually unbeatable prices. A group of Tag-Mart representatives has traveled to Tokyo to inspect the new store and hire a store manager. The top two contenders for the position are Hisako Aoki and Takematsu Sato. Aoki has 25 years of experience managing a local department store renowned for its customer service. Sato, born and raised in Japan, earned a college degree in the U.S. before working six years as a manager at a Texas Tag-Mart. -Managers can achieve effective cross-cultural interaction by ________.

Japanese Supercenter (Scenario) The Tag-Mart chain of discount superstores is nearing completion of its new supercenter in Tokyo. The Tokyo store is the first foreign store for the large U.S.-based company. Tag-Mart offers a large variety of products at virtually unbeatable prices. A group of Tag-Mart representatives has traveled to Tokyo to inspect the new store and hire a store manager. The top two contenders for the position are Hisako Aoki and Takematsu Sato. Aoki has 25 years of experience managing a local department store renowned for its customer service. Sato, born and raised in Japan, earned a college degree in the U.S. before working six years as a manager at a Texas Tag-Mart. -Which of the following is most important for Tag-Mart's top management to determine while making a choice between Sato and Aoki as the new store manager?

________ are letters, figures, colors, or other characters that communicate a meaning.

The culture of which of the following countries has a close conversational distance?

Restaurant Chain Internationalization (Scenario) The British restaurant chain, Winchester Fish & Chips (WFC), is considering the idea of opening a restaurant in Sweden. The president of WFC believes worldwide demand for fish & chips is growing and that Sweden could be a profitable market in which the firm could internationalize. WFC executives are in the process of gathering information in preparation for a board meeting in which a vote will be taken on the plan to open a restaurant in Sweden. -Which of the following would be the most important to evaluate before WFC internationalizes its operations?

Which of the following situations is an example of the effect of globalization on culture?

Which of the following situations is an example of geocentric orientation?

In the advanced economies, firms that engage in services such as lodging and retailing account for a much lesser share of FDI than firms that manufacture products.

Technological advances are a key determinant of culture and cultural change.

High power-distance countries are characterized by ________.

Japanese Supercenter (Scenario) The Tag-Mart chain of discount superstores is nearing completion of its new supercenter in Tokyo. The Tokyo store is the first foreign store for the large U.S.-based company. Tag-Mart offers a large variety of products at virtually unbeatable prices. A group of Tag-Mart representatives has traveled to Tokyo to inspect the new store and hire a store manager. The top two contenders for the position are Hisako Aoki and Takematsu Sato. Aoki has 25 years of experience managing a local department store renowned for its customer service. Sato, born and raised in Japan, earned a college degree in the U.S. before working six years as a manager at a Texas Tag-Mart. -Which of the following is a cultural barrier inherent to service firms that internationalize via FDI?

The objective dimension of culture includes ________.

In a short essay, discuss the three cultures into which employees are socialized-national culture, professional culture, and corporate culture-and explain why the differences between these cultures are especially important to understand for international firms working in the services sector.

Managers with a geocentric view of the world ________.