Exam 4: The Cultural Environment of International Business

Using one's own culture as a standard for judging other cultures is known as ________.

An ethnocentric orientation positively impacts the ability of managers to manage business projects and new business practices abroad.

Cultural intelligence is defined as ________.

How is culture like an iceberg? In a short essay, explain the relationship between the iceberg theory and international business relationships.

In deal-oriented cultures, managers focus on the task at hand and prefer getting down to business.

Which of the following countries is an example of a strongly collectivist society?

Subjective dimensions of culture (Scenario) In the last two years, the sales of consumer electronics in China have risen by 9.4 percent. Moreover, the market is becoming increasingly competitive since a large number of Japanese, European, and American manufacturers are building factories to face the competition from low-cost Chinese manufacturers. Grande Co. is a U.S.-based consumer electronics manufacturer that has been negotiating with Chinese authorities for eight years to open a factory in the country. Since Grande has spent significant time and energy on negotiation in the past eight years, they should quit and set up a factory in a more responsive society. -Which of the following can be inferred from the above passage?

In a short essay, describe three guidelines that managers should follow to achieve cross-cultural success.

Phone Center (Scenario) The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. -After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked technical knowledge because none of them asked questions or offered answers. Which of the following would be the best way for Hank to handle the situation?

Phone Center (Scenario) The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. -Which of the following types of assumptions is the cause of most problems between business managers and foreign employees?

Ethnocentric orientation refers to a host-country mind-set in which the manager develops a strong affinity with the country in which she or he conducts business.

Restaurant Chain Internationalization (Scenario) The British restaurant chain, Winchester Fish & Chips (WFC), is considering the idea of opening a restaurant in Sweden. The president of WFC believes worldwide demand for fish & chips is growing and that Sweden could be a profitable market in which the firm could internationalize. WFC executives are in the process of gathering information in preparation for a board meeting in which a vote will be taken on the plan to open a restaurant in Sweden. -Which of the following is necessary for WFC's management to evaluate in deciding whether it should open a restaurant in Sweden?

Globalization brings a wider menu of choices to consumers and increases diversity within society.

Which of the following refers to the extent to which people can tolerate risk in their lives?

Which of the following is true with regard to culture?

Communications, information, and transportation technologies have decreased people's ability to learn about and connect with unfamiliar cultures.

In cultures with a monochronic view of time, people view time as linear, managers make commitments, set deadlines, and adhere to a strict schedule of meetings and activities.

In much of the world, ________ tends to dominate cross-national commerce.

Japan and China are examples of low-context cultures.

Feminine cultures tend to emphasize ________.