Exam 2: Strategic Management in Hospitality and Tourism

Can we make generalizations about H&T organizations?

More than 80 percent of hospitality and tourism organizations are SMEs.

The economic, sociocultural trends and developments are allowing more people to participate both in domestic and international tourism.

Personal interactions and experiences are important parts of services, and employees play a key role in the H&T industry. This describes ____ characteristic of the H&T industry.

What are the main characteristics of H&T organizations?

Strategic management theories, models, and frameworks developed in the generic field cannot be used and applied within the H&T context.

Agreeing on a single definition for the hospitality and tourism industry has been generally challenging.

Hospitality is an all-encompassing term that covers all aspects of people being away from their home.

Why has the current level of strategy research in the H&T field been limited?

Strategic management cannot help H&T in managing change.

The primary focus of which organizations is to serve the society and the environment?

H&T organizations offer a combination of tangible and intangible products and services.

Which of these sectors are included in the H&T industry?

Providing a concise definition for the H&T industry has been a major challenge for professionals and academics.

Luxury H&T organizations are ____ intensive.

Services in H&T organizations are created and consumed at the same time. This describes ______ characteristic of the H&T industry.

Services in the H&T industry are undergoing a shift from service to experience.

How can we better apply strategic management theories in H&T organizations?

How are managing H&T organizations different from managing manufacturing organizations?

Which of the following are trends that affect the H&T industry?