Question 1

A distinctive competency is ______.

Accepted Answer

A)  Special knowledge and skills 
B)  The most critical asset an organization possesses 
C)  Tangible and Intangible 
D)  A and B 
E)  All the above 
A)  Special knowledge and skills 
B)  The most critical asset an organization possesses 
C)  Tangible and Intangible 
D)  A and B 
E)  All the above

Question 2

Attention on goal achievement for the business and individuals is an example of what control system?

Accepted Answer

A)  Interactive 
B)  Boundary 
C)  Belief 
D)  Diagnostic 
A)  Interactive 
B)  Boundary 
C)  Belief 
D)  Diagnostic

Question 3

Who can be considered a key stakeholder?

Accepted Answer

A)  Shareholders 
B)  Bankers 
C)  Environmental Groups and Suppliers 
D)  Unions and Employees 
E)  Customers and Community Groups
F) All the above 
A)  Shareholders 
B)  Bankers 
C)  Environmental Groups and Suppliers 
D)  Unions and Employees 
E)  Customers and Community Groups
F) All the above

Question 4

Which one of the followings is NOT one of the important and positive functions of organizational culture?

Accepted Answer

A)  It conveys a sense of identity for the organizational members. 
B)  It facilitates the generation of commitment to something larger than itself. 
C)  It enhances social system stability. 
D)  It serves as a sense-making device that can guide and shape behaviour. 
E)  It creates tensions and conflicts among organizational members. 
A)  It conveys a sense of identity for the organizational members. 
B)  It facilitates the generation of commitment to something larger than itself. 
C)  It enhances social system stability. 
D)  It serves as a sense-making device that can guide and shape behaviour. 
E)  It creates tensions and conflicts among organizational members.

Question 5

What type of system is encouraging of opportunity-seeking behavior but can disrupt the resources of an organization?

Accepted Answer

A)  Diagnostic 
B)  Interactive 
C)  Boundary 
D)  Belief 
A)  Diagnostic 
B)  Interactive 
C)  Boundary 
D)  Belief

Question 6

The ultimate interest of a shareholder is the welfare of society.

Accepted Answer

A) True 
 B)False

Question 7

Examples of a technology system(s) used by H&T business include the use of the following:

Accepted Answer

A)  Point of Sale System (POS) 
B)  Accounting systems 
C)  Reservations systems 
D)  Time Keeping programs 
E)  All the above 
A)  Point of Sale System (POS) 
B)  Accounting systems 
C)  Reservations systems 
D)  Time Keeping programs 
E)  All the above

Question 8

What is the main guide that shows individual how to interpret and respond to the environment?

Accepted Answer

A)  Organizational culture 
B)  Economic culture 
C)  Environmental culture 
D)  Political Culture 
A)  Organizational culture 
B)  Economic culture 
C)  Environmental culture 
D)  Political Culture

Question 9

Managers and executives with similar political views and hobbies can impact the businesses:

Accepted Answer

A)  Internal structure 
B)  External structure 
C)  Organizational structure 
D)  Functional structure 
A)  Internal structure 
B)  External structure 
C)  Organizational structure 
D)  Functional structure

Question 10

Distinctive competencies refer to

Accepted Answer

Distinctive competencies refer to the un

Question 11

Name several intangible assets of a hotel company.

Accepted Answer

Intangible assets are non-physical asset

Question 12

What is an example of an interactive system?

Accepted Answer

A)  Tactical day to day actions 
B)  Management's vision expressed in the mission statements 
C)  Ensuring the businesses activities occur in a defined product market with minimal risk 
D)  Providing managers, a way to measure the outcomes and compare results with performance goals 
A)  Tactical day to day actions 
B)  Management's vision expressed in the mission statements 
C)  Ensuring the businesses activities occur in a defined product market with minimal risk 
D)  Providing managers, a way to measure the outcomes and compare results with performance goals

A distinctive competency is ______.

Attention on goal achievement for the business and individuals is an example of what control system?

Who can be considered a key stakeholder?

Which one of the followings is NOT one of the important and positive functions of organizational culture?

What type of system is encouraging of opportunity-seeking behavior but can disrupt the resources of an organization?

The ultimate interest of a shareholder is the welfare of society.

Examples of a technology system(s) used by H&T business include the use of the following:

What is the main guide that shows individual how to interpret and respond to the environment?

Managers and executives with similar political views and hobbies can impact the businesses:

Distinctive competencies refer to

Name several intangible assets of a hotel company.

What is an example of an interactive system?

Introduction to Strategic Management

Strategic Management in Hospitality and Tourism

Business Ethics and Social Responsibility

The Hospitality and Tourism Industry Context

Financial Analysis of a Hospitality and Tourism Organization

Business-Level Strategies

Corporate-Level Strategies

Network-Level Strategies

Strategy Formation

Strategy Implementation and Change

Leadership in Hospitality and Tourism

Conclusions: Relating Content, Context, and Process

Filters

Exam 5: The Organizational Context

A distinctive competency is ______.

Attention on goal achievement for the business and individuals is an example of what control system?

Who can be considered a key stakeholder?

Which one of the followings is NOT one of the important and positive functions of organizational culture?

What type of system is encouraging of opportunity-seeking behavior but can disrupt the resources of an organization?

The ultimate interest of a shareholder is the welfare of society.

Examples of a technology system(s) used by H&T business include the use of the following:

What is the main guide that shows individual how to interpret and respond to the environment?

Managers and executives with similar political views and hobbies can impact the businesses:

Distinctive competencies refer to

Name several intangible assets of a hotel company.

What is an example of an interactive system?

Introduction to Strategic Management

Strategic Management in Hospitality and Tourism

Business Ethics and Social Responsibility

The Hospitality and Tourism Industry Context

Financial Analysis of a Hospitality and Tourism Organization

Business-Level Strategies

Corporate-Level Strategies

Network-Level Strategies

Strategy Formation

Strategy Implementation and Change

Leadership in Hospitality and Tourism

Conclusions: Relating Content, Context, and Process

Filters